I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... See more
Company replied
Purchased 3 pairs of shoes. Read the reviews and based sizes off of those. All of them were a good fit, well packaged, and looked great. I received prompt communication regarding my order, packing, a... See more
The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... See more
Company replied
Company details
Written by the company
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Contact info
West McNab Road 1001, 33069, Pompano Beach, United States
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4.6
Excellent
429 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The boots are beautifully made
The boots are beautifully made, and they were delivered fairly quickly. They’re extremely comfortable! Looking forward to wearing them on many occasions… Thank you!
18 October 2025
Reply from Spring Step Shoes
Hi Monique,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you love your new boots and found them both beautiful and comfortable. We hope you enjoy wearing them for many occasions to come!
If there’s anything else we can help you with, please don’t hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Great salesperson
Great salesperson. She was so friendly and helpful! Have worn both pairs of shoes and they are both very comfortable.
18 October 2025
Reply from Spring Step Shoes
Hi Alicia,
Thank you for your 5 Star review!
We’re so glad to hear that you had a great experience with our salesperson and that both pairs of shoes are comfortable. Your feedback is greatly appreciated.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Wife loves her shoes!
21 October 2025
Reply from Spring Step Shoes
Hello Esteban,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Favorite Shoes
This is one of my top go-to shoe websites. The styles by brand are unique and colorful. While I think all of their brands are great, I favor the Spring Step line. I look forward to their new designs each year. The fit is always right and comfortable. The prices can be a bit high at times so I wait for a sale if I have my eye on a pair I would really like to buy.
21 October 2025
Reply from Spring Step Shoes
Hello there,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Happy shopper
All the spring step employees are most helpful. They go the extra mile to make sure your happy, on line or in the new tanger mall store. I just LOVE spring step!!!!!!!
21 October 2025
Reply from Spring Step Shoes
Hello Jeannie,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
L'ARTISTE NIOBE BOOTS Love these boots
L'ARTISTE NIOBE BOOTS Love these boots. True to size and as expected were comfortable right out of the box. Would highly recommend them.
21 October 2025
Reply from Spring Step Shoes
Hello there,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Reply from Spring Step Shoes
Hello Linda,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Reply from Spring Step Shoes
Hello Carole,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
store staff very helpful
the people in the store were very helpful so that I got the best fitting shoes/sadly the same shoes were available at a store just down the road for 1/3 less. I love the shoes, but the store is over priced.
20 October 2025
Reply from Spring Step Shoes
Hello Donna,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Reply from Spring Step Shoes
Hello Terry,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The shoes are great ,so comfortable
The shoes are great ,so comfortable. They come in so many styles and colors. I purchased a pair of boots and my sister's all made purchases also .our sales lady was great very helpful and friendly
25 October 2025
Reply from Spring Step Shoes
Hello Vicki,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Nothing but raves for these shoes!
Best shoes I have ever purchased. Wear them right out of the box. They are comfortable, beautiful, and all around great shoes. I always get compliments when I am wearing a pair of my Spring Steps!
21 October 2025
Reply from Spring Step Shoes
Hello Kathleen,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Reply from Spring Step Shoes
Hello Suellen,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Cute shoes
Cute shoes! Ordered the normal size I always order from Spring Step Shoes but this one was too big. Called for some assistance, talked to a great, helpful agent who guided me on how to exchange for the smaller size. The replacement pair arrived quickly and fit! Never been disappointed with Spring Step Shoes!
17 October 2025
Reply from Spring Step Shoes
Hello Heather,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The cutest and most comfortable shoes
After the first pair of sandals, I was sold on this brand. They are so comfortable, the sandals, the boots, and the booties! Now I just order everything online, which makes it very easy. Every time I wear any of my spring step shoes, I get compliments! And then I tell everybody what they are and how to get them! Thank you for making cute and comfortable shoes
18 October 2025
Reply from Spring Step Shoes
Hello Angela,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Inconsistent sizing
Inconsistent sizing. First pair were too large and second pair too small. Did not like having to pay shipping fees for inconsistent sizes. Not my fault.
16 October 2025
Reply from Spring Step Shoes
Hi Patricia,
Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your interaction with a 2-star review, and we're truly sorry that we did not meet or exceed your expectations.
If you have any feedback on how we could have better served you, we would greatly appreciate it. Your insights are invaluable as we strive to improve and provide the best possible experience for all our customers.
Please feel free to reply directly to this email or reach out if there’s anything else we can do to assist you.
Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
Always an excellent experience at…
Always an excellent experience at Spring Step. They take great care of online customers in every regard and their shoes are epic! I’m exceptionally pleased that I found you!
21 October 2025
Reply from Spring Step Shoes
Hello Joyce,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
You're greeted so friendly
You're greeted so friendly, helpful & knowledgeable about the inventory. Love shopping at Spring step.
23 October 2025
Reply from Spring Step Shoes
Hello MARYANN,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Love this Brand
I have about 15 pair of Spring Step boots and shoes. They are stylish, comfortable and always receive compliments.
17 October 2025
Reply from Spring Step Shoes
Hello Tammy,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Reply from Spring Step Shoes
Hello Theresa,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
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