SPP.co Reviews 

48
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Chris at Spp.co blocked my IP Address to not Access Spp.co because I emailed him advising that their pricing is very high for the features they are offering. As there are tons of providers like Su... See more

Company replied

Rated 5 out of 5 stars

I know this may sound over the top. But I really love this product and think it may be my favourite piece of software I've ever bought. They have great support documentation and response times,... See more

Rated 5 out of 5 stars

We’ve been using SPP for years and it has been an incredible asset to our business. The platform is reliable, easy to use, and full of features that make managing client workflows seamless. Their supp... See more

Company replied

Rated 5 out of 5 stars

Great software backed by helpful support! We have used SPP to whitelabel our agency for the past 4 years and have nothing but great things to say about it. It allows our clients to have a secur... See more

Company replied

Company details

  1. Software Company

Written by the company

SPP.co is the complete client portal for digital agencies. Give your clients one place to access their billing, onboarding, projects & reports. Get more repeat business, upsell additional services, and reward referrals, all from the same platform. Powerful integrations let you hook up dozens of project management and reporting tools. Fully white-labeled solution trusted by 1,000+ agencies with $500M+ in services sold.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

48 reviews

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4.3

All reviews

(48)

1 review in the last 12 months

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Rated 5 out of 5 stars

I've been using SPP.IO for several…

I've been using SPP.IO for several years. It's been a fantastic tool for my business!

15 June 2022
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Phil,

Thank you for being with us for so long, hopefully we continue to see you succeed for years to come using SPP.

- Alex

Rated 5 out of 5 stars

SPP User Of Over 3 years

Been using the SPP platform for over three years now and can't recommend it enough.

It's my one stop shop to manage my service based business.

Any issues over the years the teams been great at resolving them as quickly as possible.

14 June 2023
Unprompted review
SPP.co logo

Reply from SPP.co

Hiya Jonathon,

Glad to see you're having success with SPP, looking forward to having you as a client for years to come.

- Alex

Rated 5 out of 5 stars

Great experience

Great experience, have used SPP for years and everything works perfectly for my needs as a productised service provider

8 June 2023
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Jamie,

Thanks for taking the time to leave a review, glad to here SPP has worked perfectly for your agency!

- Alex

Rated 1 out of 5 stars

Chris at Spp.co blocked my IP Address…

Chris at Spp.co blocked my IP Address to not Access Spp.co because I emailed him advising that their pricing is very high for the features they are offering. As there are tons of providers like Suite Dash, Dubsado, or Agile who provide 100s of more features from £19 a month with whitelabeling completly.

So Chris at Spp didn't really like my email that their pricing is crazy for the features and decided to block me from access their site via IP address which is very childish and immature for a company that cant take a feedback. But sends marketing emails though.

So yeah... Chris heres a bad review for you.

28 April 2023
SPP.co logo

Reply from SPP.co

Looks like you did send a complaint about pricing on July 13, 2021 which went unanswered because it was sent to an unmonitored address. Not sure why you’re posting this review now. If there was an IP block it may have been that you tried accessing non-existent urls like wp-admin. This is common security practice against bots, sorry if it flagged you!

Rated 5 out of 5 stars

I have been using SPP now since 2018…

I have been using SPP now since 2018 for my SEO services-based business. Overall I am super happy with the platform, trying to find another system that allows you to bring in order facility, order management, ticket support etc all under one platform is hard to come especially at the cost of SPP. Their support is one of the best I have received, very helpful, and they will always respond very quick. The platform is not 100% perfect, there are some limitations to it, which can be a little frustrating at times. But for what you pay, I can tell you now you won't find another stable platform with all options you have without building your own system which would cost way more. I would highly recommend it and already have to other vendors like me.

17 September 2022
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Robert,

Thank you for being with SPP for so long, and we look forward to having you on for years to come.

- Alex

Rated 5 out of 5 stars

This is by far the best client portal on the market

Service Provider Pro has enabled my productized service to level up our professionalism and delivery.

I can focus on improving our service & customer experience, rather than having to also manage a team of devs to improve and maintain a client portal if we were to build it in house.

Plus the UI / UX is first class.

The SPP team is super responsive and friendly. If I ever have a question or feature request. They always get back to me within 24 hours or less.

Highly recommend if you're looking to compliment your productized service with a client portal.

You will not be disappointed.

13 January 2023
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Jameson,

Thank you for the great review! We look forward to seeing you grow your business with SPP.

- Alex

Rated 5 out of 5 stars

The mini-ERP or Client Portal you were…

The mini-ERP or Client Portal you were waiting for.
Exactly what we needed. For us a giant ERP was way too oversized and our self-built client portal and order overview solution wasn't really a "solution" but more a problem. SPP is the perfect midsize system to give your customers an overview over all past and current orders, running projects, invoices - all in one place. And they even can update their own data as it should be. The team at SPP reacts quickly and friendly, if you run into a problem or need a tweak or an additional feature.

4 December 2022
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there,

Thank you for leaving a review! Happy to hear that we have everything you need to run your business.

- Alex

Rated 5 out of 5 stars

Great client portal software for agencies

We've been using SPP for 2 years now and we are really happy about our experience. The software is pretty powerful, the team always helpful and they're flexible enough that they can do customization tweaks for your own needs. Recommend it 100%

22 November 2022
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Tarik,

Thank you for being a long time customer and leaving a review! I'm glad to see you having success on SPP.

- Alex

Rated 5 out of 5 stars

Great Software & Customer Support

While the portal itself has been a huge help to my company, I want to express how incredible the SPP team is with communication. They've thoroughly worked with my team and I to help get us set up and ready to go in the portal, answering all of our questions in an extremely timely manner. We look forward to continuing to use our SPP portal!

1 November 2022
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Isabel,

Thanks for your review! Looking forward to seeing you grow your business with SPP!

- Alex

Rated 1 out of 5 stars

Advice, find another platform...

I signed up for SPP 2 years ago. Service is almost fine, but a lack of features, for $99/m, is too much, but I could live with that.

Then, they decided to increase the pricing, but they didn't JUST increase pricing, they moved features from the previous package (which was mine) to a higher-paid package, in that way forcing me to pay more, as more as double.

The thing is about the template editor/custom code. That option was available for all packages when I signed up, but now they forcing me to pay $299/mo just to have that feature which I used before, and added some code there to make UI/UX better.

Also, they noticed me for the price change, but not the package feature change.

So fraud, so pathetic...

EDIT: I decided to leave, but I give them another chance. Then I saw that I don't have old features available, and they didn't mention it anywhere in the email notice they sent to me.

I wasn't rude. If being rude means that I claim my rights, then OK.

And, you didn't decide to cancel my account, I did it myself.

13 October 2022
Unprompted review
SPP.co logo

Reply from SPP.co

Hi Marko,

Thanks for your review.

You’ve subscribed to Basic plan on February 26th, 2021. At that time, the Template Editor was available on the Basic and Pro plans; the Starter plan did not have access to the Template Editor; so it wasn’t a feature available on all plans, as you mentioned.

We’ve honored grandfathered plans for the past six years while investing thousands of developer hours into building our platform with new features and improvements. After the launch of v3, every single customer has been moved to the new pricing system and its features as mentioned in the notice you replied to months ago.

While your new plan did not include the Template Editor, you did retain your existing customizations.

Nonetheless, after sending numerous rude and aggressive emails to our support team and stating you’d stop using our service in August, 2022, you decided not to leave. The same behavior happened again in October, 2022 at which point we stopped your subscription and gave you time to move to a different service.

We’re more than happy to accommodate customer requests, but do not appreciate your foul language.

- Alex

Rated 5 out of 5 stars

An all-in-one client portal for SEO agencies

Their platform provides everything that an SEO agency may need. I use their platform with Zapier and 90% of my business is automated.

In addition, their support always replies fast and they are very helpful! Also, there are a lot of "hidden tricks" that SPP allows us to do to customize our client area further.

19 September 2022
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Israel,

Thanks for your review, glad to see you're benefitting from SPP to the fullest!

- Alex

Rated 5 out of 5 stars

Above and beyond customer support

SPP is exactly the tool I was looking for to run my entire agency.

Before SPP, I had been using a hodgepodge of tools that required a ton of manual work to stitch together, and even then things were falling through the cracks all the time.

SPP allows me to keep everything from payments, orders, client communication, order forms, tasks, etc all in a single place. It's the solid foundation I need to be able to SCALE.

I also want to give a huge shout out to the team. They are now an extension of my in-house team. Basically anytime I run into a wall, or need some code tweaked - they are ON it. So between the platform and the support - it's 10/10 and the foundation I need to scale.

3 August 2022
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Joe, thanks for leaving us a review. Glad to see you're benefitting from SPP!

-Alex

Rated 5 out of 5 stars

Essential for my video production company

Incredible app for project management and billing. Flexible, customizable, and their support is lightning fast and super helpful. Can't imagine running my company without SPP!

22 March 2022
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Patrick,

Thanks for your review, I'm happy we meet your expectations!

- Alex

Rated 5 out of 5 stars

Great product and top-notch customer support

You have one big less thing to worry about with SPP when operating a digital service. With a few clicks, you won't have to worry about creating an ordering system, sending invoices, connecting your payment processor, etc. Excellent product and worth every penny.

14 February 2022
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Mahmoud,

Thanks for taking the time to write us a review. Happy to see SPP is making your workflow more efficient.

- Alex

Rated 5 out of 5 stars

Great Product and Amazing Customer Service!

The software is awesome, and a special call out for the amazing customer service from Alex and the team. Very easy to work with, flexible, and super responsive.

For anyone considering client portal software, put this on your shortlist!

27 October 2021
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there John,

Thanks for taking the time to write us a review! I'm very glad to see you're having a good experience with SPP.

- Alex

Rated 5 out of 5 stars

SPP has a great product and support

SPP has a great product and excellent customer service on top. If you're looking to quickly get a service or productized service business off the ground, SPP is your best bet.

The product is very versatile, customizable (especially for those with some coding knowledge, although you can customize everything you'd need even without this knowledge), and for anything you need help with their customer support goes above and beyond (shout out to Deian who can always resolve any questions/changes I'd like made in less than a few hours)

13 August 2021
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Kenny,

Thank you for taking the time to leave a detailed review and I'm happy to see you having success on SPP.

- Alex

Rated 5 out of 5 stars

We've been working with SPP since 2017…

We've been working with SPP since 2017 and I must say I'm not going to go anywhere else:

1) Very smart checkout form with all these useful rules and options
2) A nice CRM included
3) The support is simply amazing. They always resolve all my questions and queries, adding some new stuff from time to time
4) Integrations with all popular billings and services (a MUST)

All in all, you can't find a better checkout and clients portal software for your site. We've tried many of those, including Zoho, Flowlu, and others - they all are missing something. Only SPP - have all features we need.

31 July 2021
Unprompted review
SPP.co logo

Reply from SPP.co

Hey there Stanislav,

Thanks for being a long time customer of SPP! Glad to see that it fits your needs well.

- Alex

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