Forces customer data to be public…
Forces customer data to be public unless you upgrade.
Don't use.
16 December 2025
Unprompted review
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Company details
Written by the company
Canny is your all-in-one solution for managing user feedback. It automatically captures feedback from integrated sources and deduplicates similar feedback for you so everything is centralized and organized. From managing feature requests and engaging with customers, to building roadmaps and announcing product updates, you can do it all in Canny. Stop letting ideas slip through the cracks and start building better products today with our AI-powered feedback solution.
Contact info
United States
- canny.io
2.4
Poor
7 reviews
Hasn’t replied to negative reviews
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Overall ok product
Overall ok product. We used it to build public roadmaps. UI is straightforward but lacks important functionalities we'd like.
20 November 2024
Unprompted review
Canny won't let you cancel
They won't let you cancel your subscription. If you click cancel you see:
"We'd love to know why your current plan isn't working for you. Please contact support to downgrade."
Then you contact support, but it's an AI robot that won't let you cancel.
This is illegal in most of the world. Shady tactics to keep their churn low.
3 November 2024
Unprompted review
Overpriced Service; Terrible Cancelation Process
Canny served us well for quite a while, but its sudden change in pricing began to irk us. Initially, we paid $200 a month, which honestly seemed quite steep for this type of service. Unexpectedly, this amount doubled. We didn't have easy-to-migrate alternatives and our current workload was quite heavy, but we eventually grew tired of paying $400 a month. Consequently, we migrated to Circle (a community space). This platform isn't the same, but for our use case, it might be even better. When I tried to cancel our Canny subscription, I discovered we had to contact their support team, which is one of the most annoying things you can have. They scheduled the cancellation for the end of the billing period, which is fairly typical. However, a few days later, I discovered it hadn't been cancelled and we were charged again. Now, I have to contact support and ask for a refund. I'm usually the first to leave a positive review when it's deserved, but I don't believe Canny warrants one. Their product is simple, and clean, but $400 a month? We run our own business and surprisingly, this was one of our biggest expenses, and we use a TON of services.
1 August 2023
Unprompted review
Reply from Canny
Hi Joao,
We appreciate you taking the time to share your thoughts, as we take user feedback very seriously at Canny.
We’ve taken your feedback to heart and are working on a few things to address your concerns around our pricing and cancellation process.
We’ve also reached out to our support team and can confirm that your company was refunded on July 27, 2023. The reason we want people to reach out to support to cancel is so we can better understand why they’re canceling and improve Canny in the future. I can see how that causes frustration on your end though.
That said, we are glad you had a positive experience using Canny. Happy to hear you enjoyed our clean interface and effectiveness in your feedback management. Our team has worked really hard on building and improving our tool.
Thanks again for sharing your experience. Please let us know if we can help in any other way.
Regards,
Kaman
This is the best banking facilities I…
This is the best banking facilities I have ever received ,their costumer support are great and fast response to all my enquiry, definitely I will recommend this app to all my family members, cashback for abroad,this it's the best travel card from UK , recommend with trust to all new customers. Wonderful Financial Institution 👍 Kinds Regards Cristian Buzan
25 April 2023
Unprompted review
Card doesn't work
First of all my money didn't download to the wallet, then after I phoned them it finally appeared. I'm now in SE Asia unable to access my money after attempting several transactions and having them all declined. I've emailed the support team but am still awaiting a response. Not impressed.
10 April 2023
Unprompted review
Terrible pricing change...
Terrible pricing change...
Price doubled over night
23 March 2022
Unprompted review
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