SpotHero Reviews 7,202

Spot Hero has become my go-to app for parking. The app is simple and easy to use. There are almost always lots of parking options available, and at the best possible prices. And when I reached out to Customer Service for a refund, even though I technically didn’t qualify for one, they still honored my request with Spot Hero credit - and I will be using that soon. The two Customer Service Reps I interacted with really helpful and very nice.

very efficient staff- easy to get in and out. Good location

Upon arriving to reserved and paid parking lot. There were no spots available for me to park. We waited for 30 minutes and no spots became available…. I was forced to find a different place to park that was further from the venue. I live out of town and was disappointed …. Fortunately my brother was attending the event with me and knows Athens very well and was able to help find a place for us to park. And our evening was a wonderful event.

I'd honestly written SpotHero off a year ago based on a poor experience, but thought I'd try again. Glad I did! Got a great spot, at a great price, and when we arrived there was actually a parking place for us. Virtually across the street from where we wanted to go! The ONLY thing I'd complain about - which is not SpotHero's fault - is the crummy Google Maps routing. It was fine but for some reason Google gets lost in the City of Seattle, LOL. Again, not related to SpotHero but I recommend users take advantage of the info provided and review the images of the lot and general location from the reservation before setting out!

Highly disappointed with this parking facility. I paid around $40 just to have the elevators not working. The closest parking i could find was on the N floor. As someone who has cardiac issues i am was not expecting the elevators to be broken. It was a struggle to go up the steps. Thank goodness i have my inhaler. Highly disappointed with this place.

App is wonderful, so easy to use , precise instructions and directions!

The parking was within the building very affordable.

Great app, great prices! Love it.

I have just started using Spot Hero and I must say I'm very impressed. No issues, easy to get to. Spot Hero made life easy!

Making the reservation and paying in advance was a breeze. There was some confusion on the lot attendants part. Said we were in the wrong location. Didn't know what spothero was. After he called his supervisor, everything was good. I think it was his first day. Lol. But all in all a good experience.

The best!
I love Spot hero- good rates for the best places.

Email response was good; however not satisfied that the refund is only by SpotHero credit rather than to my credit card.

Customer service person courteously resolved my issue where I had to pay to get out of the garage due to my own error with the code reader. They promptly issued a credit for the extra charge. It was nice to have the help of a real live person.
Also, I paid about HALF for parking by using Spot Hero than I would have without the reservation at this garage..

I had a last minute issue & could not use my parking spot & spot hero always gives a credit or refund with no questions asked

This very convenient app that I didn't know needed; but now, I use it often. This is user friendly app with easy booking process, close parking lots with budget friendly prices offered. It is wonderful 💯😊

What made this particular Spot Hero Experience so Spectacular was the Innovation of the License Plate Reader. The Gate Arms to the Parking Garage Opened Up Automatically. When Scanning my QR Code upon exiting, the Gate Arms Opened instantly. Very Smooth Transaction at the Parking Lot. BRAVO SpotHero

Easy directions to get to the location. Instructions were clear and understandable. I loved the location, I felt safe and thank you for making it comfortable for me.

Employees were courteous and helpful. If I am in the area again, I would definitely park there.