Firearm was better than advertised. I bought a "Blemished" firearm and the photos were showing an example with more than my firearm i received. Shipping was fast and communication was timely. I got t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called and talked to a service representative. She was friendly and very informed on the product I was inquiring about. She was helpful and an asset to your company. After talking to her, I immediat... See more
Company replied
No BS! This is a great outfit. The website is easy to navigate. Prices are good to great and shipping is better than reasonable. I have purchased from them in the past and will absolutely buy from the... See more
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Ordered two revolvers. Decided I only wanted one of them. Customer representative was very pleasant and helped cancel the first revolver before they shipped and I received the second in only two days.... See more
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Company details
Written by the company
We make buying guns online easier. Buy a gun online without worrying about credit card fees, shipping charges, long delivery times, and whether or not we actually have the gun in stock. Seems like a no-brainer, but we have yet to meet another online gun retailer who can say the same thing. With roots that trace back to 1938, Sportsman's Outdoor Superstore is one of the longest-lasting gun dealers still active in the United States.
Contact info
PO Box 2251, 43056, Heath, United States
- 7405278080
- info@sossdirect.com
- sportsmansoutdoorsuperstore.com
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 2 weeks
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Reply from Sportsman's Outdoor Superstore
Thank you for your feedback! We’re glad you’re happy with our service, fast shipping, and deals. We appreciate your support and look forward to serving you again!
This is a great store with fair and…
This is a great store with fair and competitive prices for the products I am searching for. Highly recommend them!
8 December 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for your kind words! We’re glad you found what you were looking for at a great price. We truly appreciate your recommendation and look forward to serving you again!
Ease of transaction
Ease of transaction, good communication, great price.
12 January 2026
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for your feedback! We’re glad you had an easy transaction, good communication, and found great pricing. We appreciate your support and look forward to serving you again!
You are good about keeping me informed…
You are good about keeping me informed of the process. Your pricing is good and it's a pleasure to deal with Sportsman's Outdoor Superstore.
12 January 2026
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for your kind words! We’re glad to hear you’re happy with our communication, pricing, and overall experience. It’s a pleasure serving you, and we look forward to doing so again!
Scam company that sells products they don’t have.
They sell items they don’t have in inventory and then tell you a month after you’ve placed your order. Still trying to get my money back. Worst seller I have ever done business with.
8 January 2026
Unprompted review
It is a reliable and legal site
It is a reliable and legal site for buying outdoor gear and firearm retailer.. they have good prices and also good quality products .. shipping is good also and customer service is good but often there is some delays but it is ok it happened in any site so overall its a good site for buying and its good also to check terms and conditions befor purchasing..
8 January 2026
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for your thoughtful and balanced review. We’re glad to hear that you’re satisfied with our pricing, product quality, shipping, and customer service. We appreciate your understanding regarding occasional delays and your note about reviewing terms and conditions before purchasing. Your feedback means a lot to us, and we look forward to continuing to serve you in the future.
Super slow shipping
Super slow shipping. Website says 5-7 days for shipping, but what they don't tell you is that it's 5-7 business days for them to put a few items in a box, THEN they ship it, so you have another few days or a week to wait. All in all, i'm estimating 2 weeks from.placing order to receiving. Plus side is that the prices are pretty good. Next time I'll pay a little more and buy from someone with modern shipping facilities. Update-received notice on 1/12/26 around 8:30am that my items had shipped...however USPS shows that a label was created. I'm thinking, "Finally!" No further movement that day. On 1/13, around 8:30pm, I receive notice that USPS finally has my package. So it took the better part of two weeks for them to put 4 of the same item in a box and create a label, then 36 hours to make it from the label sticker-onner guy to the hands of USPS. I could have driven to OH from WY and back multiple times in 2 weeks, and these people can't ship out a box of gun cleaner. During that time i sent 3 emails with no response, and made one phone call which was pointless.
29 December 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for taking the time to share your feedback. We’re sorry to hear that the shipping timeline did not meet your expectations. Our stated 5–7 business days reflects processing time from when an order is placed; however, the holiday season did impact our normal processing and shipping timelines. We understand how frustrating longer-than-expected delivery can be. We truly appreciate your comment about our pricing and will be sharing your feedback with our team as we continue working to improve our fulfillment process and communication. Thank you again for your honest review.
Beware
First time ordering from this company. Ordered "in stock, ready to ship" item. 7 days later has not shipped and after several attempts to message them, no response. Finally messaged me after I cancelled order. Would not do business with them.
1 January 2026
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for sharing your feedback. We’re sorry to hear about your experience and apologize for the delay in shipping and communication. While items are listed as in stock, processing times can vary, and we regret that we did not respond to your messages as promptly as we should have. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your feedback helps us identify areas where we need to improve, particularly in communication and order processing.
Sportsman outdoors dont stand behind the products they sell
I purchased 23 boxes of Rio 12 gauge buckshot rounds , the first time shooting Rio ammo every round jammed, I tried to return 21 boxes of sealed rounds for a refund but sportsman outdoors refused to refund or even swapping for another brand, I dont recommend buying large ammounts of ammo from this company since they dont stand behind the products they sell , do not buy Rio shotgun rounds or bulk ammo from sportsman outdoors at all. Be smart people.
18 December 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with the Rio ammunition and understand how frustrating that must have been. For safety and regulatory reasons, we’re unable to accept returns or exchanges on ammunition once it has left our facility, including sealed boxes. Performance issues with ammunition are best addressed directly with the manufacturer, who can investigate potential defects and offer further assistance.
I like the prices but just got my…
I like the prices but just got my latest order, 15 days after ordering. Now I remember why I don't use them. Painful to wait, not receiving any updates and difficult to contact via the web
15 December 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Hi Michael,
You also left us a review on Yelp. We are trying to get more information from you regarding your order and to see what went wrong.
If you could, please reach out to us via email at info@sossdirect.com, or respond to our Yelp message we sent you yesterday.
We look forward to hearing from you. Thank you.
Thank you for taking the time to leave a review on your recent order. We apologize for the delay in shipping. Orders placed during Black Friday and Cyber Monday experienced higher-than-usual volume, which unfortunately caused some delays. We do see that your new order has shipped today. Thank you for your patience and continued support—we truly appreciate it.
Does not stand by their own policy
I ordered a gun on May 21,2025 for $490.22. The gun went on sale a couple of days later for $439.99. The company website states that they price match. I emailed customer service on May 26, 2025 with a copy of my receipt, the screenshot of my order details (the gun was not listed as a market place deal), and a screenshot of the listed sale price. I kindly asked for a price match, per their own policy.
I never received an email back. Zero response. I emailed both email addresses that they have listed for orders and customer service. I then reached out via online chat. The customer service representative, via the online chat, spoke to their supervisor and now are claiming that the original order was a market place deal. I believe that this company does not stand by their own policy. I reached out within the 5 day time frame for a price match.
21 May 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for taking the time to share your experience. We sincerely apologize for the frustration this situation has caused and for the delay in communication from our customer service team.
We understand your concern regarding our price match policy and appreciate that you reached out within the stated timeframe with the appropriate documentation. Our intention is always to honor our policies transparently and consistently. Upon further review, the order in question was identified as a marketplace deal, which is excluded from price matching under our policy. This exclusion is outlined in our Frequently Asked Questions under Returns and Refunds, item #5: “Do you price match if an item goes on sale after my purchase?” *Items listed on our sale page(s), and items that are listed or were purchased as a Marketplace Deal are exempt from any price matching for previous purchases. Prices during our Black Friday and Cyber Monday sale are also exempt from price matching. Prices are subject to market conditions.
We regret any confusion this may have caused and appreciate your feedback, which helps us improve clarity and communication moving forward.
Return customer always a pleasure…
Return customer always a pleasure dealing with you guys. Great prices good sales very good customer service. When I had an issue with my last order, they fixed it in no time. Look forward to doing more business with you guys.
2 December 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!
Reply from Sportsman's Outdoor Superstore
Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!
A little slow shipping but overall good…
A little slow shipping but overall good experience. Excellent buy on the gun I bought with a seamless transfer to my local ffl. Overall will buy from you again.
17 November 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for the great feedback! We’re glad to hear you had a smooth transfer with your local FFL and are enjoying your new purchase. We appreciate your patience with the shipping and are always working to improve our turnaround times. Thanks again for choosing us — we look forward to serving you on your next order!
Great prices
Great prices, the order was processed very quickly, and everything arrived in perfect condition.
24 November 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!
Shipped fast
Shipped fast, quality police trade in. Would buy again
26 November 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!
Great products and customer service!!!!
2 December 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!
Reply from Sportsman's Outdoor Superstore
Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!
Great quality and wonderful price.
I had been looking at the AR 12 shotguns and I went back just for the fun of it and they were on sale so I had to get one. I love my new gun and you can't beat the price or service you get with this sight wasn't my first order and want be my last. Thank you for the fast shipping and great quality product.
12 November 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!
Great prices and Quick shipping!
26 November 2025
Unprompted review
Reply from Sportsman's Outdoor Superstore
Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!
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