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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items like keyboards and switches are excellent and well-made. Many appreciate the fast and secure delivery service, often highlighting quick international shipping and careful packaging. The ordering process is frequently described as smooth, with the online configurator and detailed guides making it easy for users, including beginners, to get exactly what they need. However, some customers experienced issues with delivery tracking, reporting delays in status updates. A few people also encountered problems with incorrect parts being shipped due to ordering mistakes, suggesting a potential area for improved order verification, especially when conflicting components are in the same order.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent goods, clean assembly, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Order

People report positive experiences with order. Customers frequently praise the speed of delivery, with many... See more

Website

Customers had positive experiences with the website. Reviewers praise the site's professional layout,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought an aurora Lily58 Kit that I configured using their online configurator and I really managed to get just what I wanted and could source the rest of the components myself. The configurator wo... See more

Rated 5 out of 5 stars

splitkb is a company that sells nice products but, in contrast to many other companies, for them this explicitly includes customer support: - their online configurator explains why components are... See more

Rated 5 out of 5 stars

I have not tried the Halcyon Cirque Touchpad Module yet. Everything else works fine. The only small complaint is that the switches pop out relatively easy. With new keycaps sometimes instead of the... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience! I bought a nicenano and some hotswap pins. When working with the hotswappins I ruined some of them, but they added some additional pins, so that was of no concern! Also... See more


Company details

  1. Electronic Parts Supplier
  2. Electronics Store
  3. Hobby Store

Written by the company

At splitkb.com, we sell custom-designed, high quality kits and parts to make your own ergonomic mechanical keyboard.


Contact info

4.8

Excellent

TrustScore 5 out of 5

363 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Recommended!

Fast and complete delivery. There are a lot of choices in the store. Good community support also. I'm glad I found them, passionate hobby shops are rare these days.

19 July 2024
Rated 5 out of 5 stars

Cool keyboards, good parts, good service

Shipping was as quick as could be expected when shipping overseas, love the kits that are available there and have bought several over the years. They don't always have everything I want for my builds, but I've never had issues with them.

22 July 2024
Rated 5 out of 5 stars

Great shop!

Great shop!

Orders are always shipped quickly.

I once needed to contact the customer service. They were reactive and efficient.

18 April 2024
Rated 5 out of 5 stars

very good

Quick shipping, parts are high quality, and everything worked perfectly.

23 July 2024
Rated 5 out of 5 stars

One of the best experiences

One of the best experiences
I bought the keyboard kit more for a hobby but at the end it became a great replacement of my main keyboard.

I successfully broke the first version; I had to buy it again, but the second time I succeeded (Read the instructions carefully so as not to make my mistakes, the guys prepared everything perfectly)

And now I am the happy owner of a wireless separate keyboard

22 July 2024
Rated 5 out of 5 stars

Absolutely flawless

Absolutely flawless. I bought a three keyboard kits + some extras over a couple of orders, every time zero problems. The kits are perfect, easy to put together, with detailed guides. Perfect introduction to the bottomless abyss that is building your own custom keyboards 8)

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing communication and Dedication

Amazing communication and dedication to their projects, and customers. Thomas takes on a lot, but his is transparent, friendly and fair. I really appreciate having an enthusiast in keyboards that is so dedicated to running an efficient and customer focused company.

I love the product and couldn't ask for a better company to produce it.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Easy 5/5

I was looking just for controllers and splitkb gives you all the info on what to buy & how to install them. Also flashing was a breeze

19 July 2024
Rated 5 out of 5 stars

Best store for anything keyboard

Orders have always come quickly with zero issues. The packaging is great and secure. Plus, the team is responsive and kind in discord. The build guides are top notch. The only downside is that I don't live in Europe.

2 August 2024
Unprompted review

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