Brilliant service and great price. Parcel damaged in post (nothing to do with Splat) they sent a replacement immediately and it arrived the very next day. Already recommended to friends. Thank you 🙏... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did a lot of research before ordering, as i had never purchased Farrow & Ball paint online before. I called the company and was reassured to learn they use an actual Farrow & Ball tinting machine... See more
Company replied
Great range to choose from. Got exactly what I needed at a great price. Communications were excellent, letting me know when my items were dispatched and en route. Lovely after care too. Well done guys... See more
Company replied
Great company to do business with. Royal let them down by not delivering on time which meant i had to delay delivery by another day as i was not going to be in but other than that all great. Communica... See more
Company details
- Paint Store
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Home Improvement Store
- Wallpaper Store
About splat decorating supplies
Written by the company
Welcome to splat, your one-stop eco-shop of all things painting and decorating.
On splat, you will find the best paint and decorating brands, and many eco-friendly versions of your favourite products.
Plus you won't get lost in the confusion of the paint universe. We went the extra mile to organise our products in a way that makes sense for everyone, from pros to newbies.
We're on a sustainability journey and, as well as offsetting and taking eco-friendly steps as a company, we aim at offering you all the most eco-friendly products in the paint world. We're doing lots of research on this and constantly adding exciting new products as soon as they arrive on the market.
We're also a very passionate and expert team that has been in the decorating world for 40 years. You will find some real paint geeks here, ready to answer even the most difficult decorating questions to make your life easier.
Order all your paint and supplies at the same time, get them quickly delivered, and get started. You can turn your space into your place while having fun and caring about the planet!
Contact info
Thirsk Decorating Centre T/A splat decorating supplies, the Old sorting office, Newsham Road, YO7 1PU, Thirsk, United Kingdom
- 07437704631
- hello@splatdecoratingsupplies.co.uk
- splatdecoratingsupplies.co.uk
4.8
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from splat decorating supplies
Hey Claire,
Thanks a bunch for your kind words! We're thrilled to hear that you had a great experience with our service. We look forward to having you back. If you ever need anything or have more projects in the future, don't hesitate to reach out. We're here to help!
Jamie @ splat
Would recommend.
Dispatched on the day of ordering. Excellent customer service. Would recommend.
28 September 2023
Reply from splat decorating supplies
Hey there – Thanks for your feedback!
We're glad to hear that your order was dispatched on the day of ordering and that you experienced excellent customer service.
Your recommendation means a lot to us. If you ever need anything else or have further inquiries, feel free to reach out. We're here to assist!
Jamie @ splat
Very fast efficient and great product……
Very fast efficient and great product… thanks team splat!
5 September 2023
Reply from splat decorating supplies
Hey Tracey – Thanks a bunch for your kind words! We're thrilled to hear that you found our service very fast and efficient, and that you're happy with the product.
Your satisfaction means the world to us. If you ever need more supplies or have any questions, don't hesitate to reach out. We're here to assist!
Jamie @ splat
Excellent fast delivery and great…
Excellent fast delivery and great prices. Excellent customer service too
Really happy
11 August 2023
Reply from splat decorating supplies
Hey Claire – Thank you for your feedback!
We're thrilled to hear that you had an excellent experience with our fast delivery, great prices, and customer service. Your satisfaction is our priority.
If you ever need assistance in the future or have any more projects, don't hesitate to reach out. We're here to help!
Jamie @ splat
Reply from splat decorating supplies
Hey Mills – Thanks for your kind words! We're delighted that you had a great experience with our customer service and appreciated our quick delivery.
If you ever need assistance in the future or have any more projects coming up, feel free to reach out. We're here to help! Have fun decorating :)
Jamie @ splat
Poor and misleading return policy
On their return policy, they first say their products are returnable in 30 days, which most people look at. Then at the bottom of the page, they sketch out many exclusions, which most people would ignore. This is misleading, untill after you make the order and they reject your returns.
10 September 2023
Reply from splat decorating supplies
Hey, thanks for reaching out! We're sorry that you had issues with our return policy.
Unfortunately, we cannot issue returns of custom mixed products, including Farrow & Ball, Little Greene and Paint & Paper Library. We mix those products to order, and once mixed, they can't be returned.
Our return policy is clear about that. The policy is written in short paragraphs with titles, so that you can skim it and read the parts that interest you. There are 5 paragraphs in total, of which the 3rd (hence definitely not at the bottom) is called 'Which products can I return?'. We are definitely not trying to mislead our customers – our aim is to have happy and satisfied customers.
Again, we are very sorry about this inconvenience. Please email us back if you have any questions.
Francesca & Jamie @ splat
Reply from splat decorating supplies
Hey Leann – Thanks a bunch for choosing us and for your kind words! We're absolutely thrilled that you found us to be a good company. Providing top-notch service and quick delivery is what we're all about, and we're delighted that we could make your experience so positive.
We take pride in offering reasonable prices, and it's fantastic to know that you appreciated the value we provide.
Your satisfaction means a lot to us, and we're here whenever you need us. Thanks again for choosing splat. Have a fantastic time with your project, and we can't wait to assist you again in the future!
Jamie & Francesca @ splat
Reply from splat decorating supplies
Hey Nick – Thanks for choosing us and for your great review! We're glad to hear that you found us good to deal with, appreciated our communication, liked our prices, and received your delivery quickly. :)
Now have fun decorating and see you at the next project!
Jamie & Francesca @ splat
Reply from splat decorating supplies
Hey there - Thanks for choosing us and for your great review! We're delighted to hear that you had a quick delivery, and it's fantastic to know that you liked our eco packaging.
We appreciate your support, and if you ever need anything else, don't hesitate to reach out. Enjoy decorating, and we look forward to assisting you again!
Francesca & Jamie @ splat
Super quick delivery and easy ordering
Super quick delivery and easy ordering, thank you!
3 September 2023
Reply from splat decorating supplies
Hey Nicola - Thanks for choosing us and for your awesome review! We're thrilled to hear that you had a super quick delivery and that ordering was a breeze. Making things efficient and easy for you is what we're all about.
Thank you for your support, and we're here whenever you need us. Have fun with your project, and we look forward to serving you again in the future!
Francesca & Jamie @ splat
Great Service
Purchased some Farrow & Ball paint from Splat. It arrived really quickly, very well packaged to avoid accidental spillage. The price was extremely competitive compared to other online sellers. The colour I wanted wasn’t available to buy over the counter anywhere near me and to order from DIY companies almost doubled the price! So I was very pleased to discover Splat.
30 August 2023
Reply from splat decorating supplies
Hey Mary - Thanks a million for choosing us and for your fantastic review! We're absolutely thrilled that you found our service outstanding. Providing top-notch service and quick delivery is what we're all about, and we're delighted that we could make your experience truly remarkable.
We understand the importance of secure packaging, and we're glad to hear it kept your order safe and sound.
And you know what? We're all about competitive pricing too! We want you to feel like you're getting the best value with us, especially when you need a specific colour that is hard to find at a reasonable price elsewhere.
Thanks again for choosing splat. Your kind words and support mean the world to us, and we're super happy to be your go-to for all your paint needs. Have fun decorating and see you at the next project!
Francesca & Jamie @ splat
This is an outstanding company
This is an outstanding company. I wanted some farrow and ball paint that had been archived. I needed it in a hurry. My local farrow and ball shop said that it would take at least 5 days to get the paint and that no one else would stock it because it was archived. I stumbled across Splat. They held the paint in stock. I rang them on Friday and they said it could be delivered by Monday. I explained my dilemma and they pulled out the stops. The paint was with me by 11.30am next day on a saturday. And Splat are cheaper than my local stores too! This is exceptional service and Splat will go far as a company with such obvious commitment to customer service. I will use them for all my paint needs now. Wonderful, friendly, helpful staff. Thanks so much
2 September 2023
Unprompted review
Reply from splat decorating supplies
Hey there – Thanks a million for choosing us and for your truly outstanding review! We're absolutely thrilled that you found our service exceptional. Going above and beyond for our customers is what we're all about, and we're delighted that we could make your experience truly remarkable.
We know how important it was for you to get that archived Farrow and Ball paint in a hurry, and we're glad we could be the ones to help. We have a Farrow & Ball mixing machine in store, which means that we can mix any colour, including the archived ones, in a second. And we can arrange Saturday and Sunday deliveries, if our customers ask for it :)
Thanks again for choosing splat. Your kind words and support mean the world to us, and we're absolutely thrilled to be your go-to for all your paint needs. Have fun decorating and see you at the next project!
Francesca & Jamie @ splat
Competitive pricing
Competitive pricing, hassle-free transaction and speedy delivery. 👌
24 August 2023
Reply from splat decorating supplies
Hey there – Thanks a lot for choosing us and for your fantastic review! We're absolutely thrilled that you found our pricing competitive. Offering great value is our goal, and we're delighted that you think so.
And not to forget, hassle-free transactions are what we aim for! We want your experience to be as smooth as possible.
Speedy delivery is our specialty! We know you're eager to get your order, and we're here to make sure it reaches you pronto.
Thanks again for choosing splat. Have fun decorating and see you at the next project.
Francesca & Jamie @ splat
Quick and efficient service
Quick and efficient service, kept up to date and prompt delivery
13 August 2023
Reply from splat decorating supplies
Hey Gilly – Thanks a lot for choosing us and for your fantastic review! We're absolutely thrilled that you found our service quick and efficient. Providing a seamless shopping experience is our aim, and we're delighted that we could make that happen for you.
And that's not all – we're all about keeping you in the loop! We know communication is key, and we're glad we could keep you updated throughout the process.
Thanks again for choosing splat. Have fun decorating and see you at the next project.
Francesca & Jamie @ splat
Reply from splat decorating supplies
Hi Lakshmi – Thanks a lot for choosing us and for your wonderful review! We're so happy that ordering with us was a breeze. Making things simple is our goal, and we're glad we could provide you with an easy experience.
And not to forget, our quick delivery is something we take pride in. We understand the anticipation, and we're here to ensure your order reaches you promptly.
Thanks again, and now have fun decorating and see you at the next project.
Francesca & Jamie @ splat
Prompt
Fast delivery, good price and customer service. Wish all companies were like this.
2 August 2023
Reply from splat decorating supplies
Hey Jimmy – Thanks a million for your awesome review and for choosing us. We're super happy that you found our delivery prompt and fast. Getting your order to you quickly is our mission, and we're glad we could deliver on that.
Also, good prices and great customer service are our thing. We believe in offering top-notch value without compromise, and we're here to make your experience as smooth as possible.
Thanks again, your kind words really mean a lot to us. Now have fun decorating and see you at the next project!
Jamie & Francesca @ splat
Really great service
Really great service. Communications were great with regard to delivery & I received my paint order promptly.Would recommend- Many thanks!
3 August 2023
Reply from splat decorating supplies
Hey Karen – Thank you so much for choosing us and your fantastic review!
We're so happy that you had a great experience with our service. Keeping the communication lines open is super important to us, and we're delighted that it made your delivery experience super smooth. Also, fast and prompt delivery is our thing. We understand the excitement of getting your hands on your paint order, and we're here to make sure it happens like clockwork.
Thanks again for choosing and recommending splat. Your kind words and support light up our day! Now have fun decorating and see you at the next project,
Jamie & Francesca @ splat
Item delivered quickly and bought at a…
Item delivered quickly and bought at a very competitive price
2 August 2023
Reply from splat decorating supplies
Hey Steve – Thanks a bunch for your awesome review!
We believe in offering great value without compromise, and it's fantastic to know that we hit the mark for you (and we did it fast!).
Thanks again, your support and feedback mean the world to us.
Have fun decorating and see you at the next project!
Jamie & Francesca @ splat
chartwood green
17 July 2023
Reply from splat decorating supplies
Hey Michael – Thank you so much for your awesome 5-star review! We're absolutely delighted that you chose us for your tin of Zinsser AllCoat, colourmatched in Chartwell Green. It's a fantastic choice, and we're thrilled that we could be a part of your project.
We take great pride in offering top-notch products and ensuring that you get the perfect colour match. We want to make your painting experience smooth sailing!
Thanks again for choosing splat – your support and feedback mean the world to us! Now have fun decorating and see you at the next project.
Jamie & Francesca @ splat
Absolutely amazing Service
21 June 2023
Reply from splat decorating supplies
Hey Jon – Thanks for choosing us! Your review has us beaming with excitement!
We're absolutely thrilled to hear that you found our service amazing. Providing top-notch service is super important to us, and we're delighted that we could exceed your expectations.
Thanks again, have fun decorating and see you at the next project!
Jamie & the splat team
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