The help link takes u to a tech company that attempts to take over ur computer, can’t resolve issues with speedy pc, and tries to sell unneeded computer repairs and products. It’s a high pressure s... See more
Company replied
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..could be improved by showing the items found/corrected on the latest use instead of simply a cumulative number of items from all usages. After receiving your response, I ran a scan and watched... See more
Company replied
One Star = My computer needed "recovery" so I lost Speedy PC program. Went To download it and to my surprise you don't exist anymore. I can't get you back & I just paid for this service. Now you want... See more
Company replied
Our computer was infected with lots of malware in 2013 and trojan viruses which were shutting down important system functions on our computer. We had a similar issue with a desktop and we did not have... See more
Company details
Information provided by various external sources
The SpeedyPC Software team enthusiastically embraces the opportunity to produce a quality software product that helps users of varying abilities optimize and clean their PC. The crew works hard to combine innovative technology with an intuitive interface.
Contact info
1837 Fort Street, Victoria, BC V8R 1J6 Canada, Canada
- speedypc.com
Since I renewed my Speedy PC …
Since I renewed my Speedy PC subscription I have had nothing but probs with my PC.
Being re-directed to Digital Care for something I do not want has been a pain.
I will try and get my money back, that's the end for me with Speedy PC.
3 September 2017
Unprompted review
Reply from Speedy PC
Hello Mrs. Foster,
Thank you so much for taking the time to review your recent SpeedyPC Pro renewal.
I would like to take this opportunity to address your concerns. To begin, I want to ensure you are aware that there is a full 30 day refund policy for all renewal purchases. We ask that you please submit any requests such as this, or support requests to our Support Department.
Please allow me to extend my apologies as to the issues you are experiencing. In regards to the recent upgrade offer. Please allow us to clarify, we as a company have decided to provide our users with a new and improved program called Digital Care AntiVirus Complete. Emails are scheduled to be sent to all users, as well as upgrade notifications from within your current program to Digital Care AntiVirus Complete. As we have a large existing client base, we wish to provide two choices to you. You are welcome to continue using SpeedyPC Pro.
What I would like to do, is send you an email via our Support Channel, with information about this change, so we might ensure all is working well for you.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
THEY CHANGE THE NAME AND THE NEW …
THEY CHANGE THE NAME AND THE NEW UPGRADED SOFTWARE DIDN'T WORK PROPERLY AND MADE MY PC SLOWER
1 September 2017
Unprompted review
Reply from Speedy PC
Hello Luis,
Thank you so much for taking this opportunity to review your recent SpeedyPC Pro renewal.
I am sorry to hear that the upgrade offer to Digital Care AntiVirus Complete has not been a smooth transition for you. Please be assured, our support team is here to help, should you wish to work with us to ensure Digital Care AntiVirus Complete is functioning well for you. Alternatively, we can also support you with reverting back to SpeedyPC Pro should you prefer.
What I would like to do for you today, is send you an email from our Support Center, we will require some information about your system, as well as how you wish to proceed. We will then work directly with you to ensure all is fully functional for you once again.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
Easy to install & use
Easy to install & use, keeps system up-to-date. No worrisome messages about mid-application use updates required.
30 August 2017
Unprompted review
I have been using this for many years …
I have been using this for many years and am very satisfied with its performance. I would certainly recommend it.
30 August 2017
Unprompted review
Good product only half works..
Good product only half works... then says product no longer available and to select next for new product and there is no next button!
30 August 2017
Unprompted review
Reply from Speedy PC
Hello Mr. Hurley,
Thank you so much for providing feedback on your SpeedyPC Pro subscription.
I regret to hear of any difficulties you are encountering, and wish to provide support.
If you are not seeing the Next button presented during the recent Upgrade offer, it may be due to your display settings. You may wish to make adjustments to ensure you can see this option.
Just to ensure you are aware of what your are seeing, we are sending out upgrade offers to all current clients. This is for our newest program, Digital Care AntiVirus Complete. We would like to note that while Digital Care includes the cleaning and maintenance features of SpeedyPC Pro, it is also intended for use as a full antivirus, and as such may conflict with existing antivirus software.
If you have any further questions or concerns, I invite you to reach out to our support team so we might work directly with you to ensure the transition goes smoothly for you.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
Not chuffed when I renew my licence and …
Not chuffed when I renew my licence and the product is pulled to be replaced by something I did not need.
29 August 2017
Unprompted review
Reply from Speedy PC
Hello Ms. Curtis,
Thank you so much for taking the time to submit your review for SpeedyPC Pro.
I would be more than happy to help clarify what it is you are encountering with our software.
We as a company have decided to provide our users with a new and improved program called Digital Care AntiVirus Complete. Emails were sent to all users notifying them of this offer, as well as upgrade notifications from within your current program to Digital Care AntiVirus Complete. As we have a large existing client base, we wish to provide two choices to you. You are welcome to continue using SpeedyPC Pro if you wish to. Or proceed with the upgrade.
We would like to note that while Digital Care includes the cleaning and maintenance features of SpeedyPC Pro, it is also intended for use as a full antivirus, and as such may conflict with existing antivirus software.
If you do wish to ask any further questions regarding this, you are welcome to contact our Support team. Please be assured, we will be here to support you no matter which option you choose. Your subscription will continue to carry our support for a variety of issues, should you require it.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
review of Speedy PC-update
..could be improved by showing the items found/corrected on the latest use instead of simply a cumulative number of items from all usages.
After receiving your response, I ran a scan and watched what happened when the scan ended. There was a split second notification that the scan was complete then the app went directly on to the clean-up.
I reviewed the options which were solely related to when I wanted to be notified if something was attempting to change the computer. None of these seemed related to causing the app to stop and wait for input before proceeding to the clean-up.
Am I missing something? If so, how do I access it?
29 August 2017
Unprompted review
Reply from Speedy PC
Hello Robyn,
Thank you so much for taking the time to review your recent SpeedyPC Pro renewal.
I would like to address your comments, in regards to the scan results within SpeedyPC Pro. There is a way to review the items found after the scan is done. This would be prior to clicking the Fix All button.
Once a scan is complete, you will notice a number of items under each category, next to this, you will find an Edit button. Click on this Edit, and you may review the items that were determined for cleanup during the scan.
You may review, and remove any item you wish to leave by removing the checkmark within the box next to that specific item. Alternatively, you may also click on Ignore should you wish to ensure SpeedyPC Pro does not remove the specific item in future scans.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
does speedy PC exisit still?
keep getting notice that Speedy PC does not exisit anymore and another has taken it's place, explain that please
29 August 2017
Unprompted review
works well
works well. Update and Fee Collection windows, prompts, and verification are confusing and time consuming. Tempted to give it 4-star rating.
29 August 2017
Unprompted review
Reply from Speedy PC
Hello William,
Thank you so much for providing feedback on your SpeedyPC Pro software.
The first thing I'd like to do is send you a personal email with some information regarding your account with us, I see a few issues, and I would like to take this opportunity to help get your account in order.
This email will detail your account, what I have found, ask you some questions on how best you wish to proceed, and work with you to ensure all is fully functional for you.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
A good utility!
I use it periodically to clean up my machine and it does a thorough job and offers various maintenance processes that help me keep a clean machine.
24 July 2017
Unprompted review
Does not automatically fix it's self
Does not automatically fix it's self. Or reboot to clean.
19 July 2017
Unprompted review
Reply from Speedy PC
Hello Robert,
Thank you so much for taking the time to review your recent SpeedyPC Pro renewal.
I regret to hear that you are experiencing difficulties, and wish to provide support.
To begin, lets ensure the settings are correct within your software. Please open SpeedyPC Pro, click on About, and ensure you have the most up to date Product Version, 3.3.30. If this is not indicated correctly, please click on Check for Updates... and install any required updates.
Next, let's have you check the General Settings. With SpeedyPC Pro open, click on Settings, then General Settings. Please ensure there is a checkmark within each category you wish to have enabled.
If these steps do not resolve the current issue, we invite you to submit a case to our Customer Support department so we might further investigate the issue.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
PROBLEMS?
I have never had a malware, or virus problem since using Speedy PC PRO.
19 July 2017
Unprompted review
very good product.
19 July 2017
Unprompted review
Great Program
19 July 2017
Unprompted review
Sometimes takes a long time to complete …
Sometimes takes a long time to complete the scan. All the "remember me" user names etc are wiped.
19 July 2017
Unprompted review
Reply from Speedy PC
Hello Brian,
Thank you so much for taking the time to review your recent SpeedyPC Pro renewal.
I would like to address each of your concerns, and hope that we can ensure SpeedyPC Pro is working well for you.
Depending on how long the scan is taking to complete, if anything longer than 15 minutes, we ask that you please contact our support department to investigate further for you. In the meantime, lets ensure you have the most up to date program version.
Open SpeedyPC Pro, click on About, the Product Version should show as 3.3.30, if not, please click on Check for Updates...and install any required updates.
In regards to your user login details, deleting saved passwords and login information is intended to increase the safety and security of your information. However, it is not a critical security step and generally can be disabled safely.
To disable this feature of your software and preserve login data in future scans, please follow the steps below.
1. Click the Settings button on the main screen.
2. Click the Privacy Settings button.
3. In the Internet Browsing History section, click on the Internet Browser that you use.
4. Remove the check box next to Cookies, and ensure that the box next to Saved Passwords is also unchecked.
Depending on the level of security you want, you can also deselect "History (visited sites)", and "Auto-Complete form data".
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
Easy to use
Easy to use. Haven't had any issues with any outside software.
18 July 2017
Unprompted review
Thanks for the good software
18 July 2017
Unprompted review
My computer not only runs faster but …
My computer not only runs faster but it's removed a lot of bad registries.
11 June 2017
Unprompted review
Thank You Speedy PC Pro
Thank You Speedy PC Pro, for helping me with my problem. Thanks to you it now works GREAT!!
26 May 2017
Unprompted review
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