The help link takes u to a tech company that attempts to take over ur computer, can’t resolve issues with speedy pc, and tries to sell unneeded computer repairs and products. It’s a high pressure s... See more
Company replied
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..could be improved by showing the items found/corrected on the latest use instead of simply a cumulative number of items from all usages. After receiving your response, I ran a scan and watched... See more
Company replied
One Star = My computer needed "recovery" so I lost Speedy PC program. Went To download it and to my surprise you don't exist anymore. I can't get you back & I just paid for this service. Now you want... See more
Company replied
Our computer was infected with lots of malware in 2013 and trojan viruses which were shutting down important system functions on our computer. We had a similar issue with a desktop and we did not have... See more
Company details
Information provided by various external sources
The SpeedyPC Software team enthusiastically embraces the opportunity to produce a quality software product that helps users of varying abilities optimize and clean their PC. The crew works hard to combine innovative technology with an intuitive interface.
Contact info
1837 Fort Street, Victoria, BC V8R 1J6 Canada, Canada
- speedypc.com
speedy pc pro is no longer available …
speedy pc pro is no longer available for download.
28 December 2017
Unprompted review
Reply from Speedy PC
Hello Kenneth,
Thank you so much for taking the time to provide feedback on your recent renewal.
You may have received emails and notifications offering you an upgrade to Digital Care Antivirus Complete.
We as a company have decided to provide our users with a new and improved program called Digital Care AntiVirus Complete. Emails were sent to all users, as well as upgrade notifications from within SpeedyPC Pro offering an upgrade to Digital Care AntiVirus Complete. As we have a large existing client base, we wish to provide two choices to you. You are welcome to continue using SpeedyPC Pro, and we do have installation instructions for existing users.
As an existing SpeedyPC Pro client, we want to ensure that you can continue to take advantage of the same support and services you've become comfortable with.
Please be assured, we will be here to support you no matter which option you choose. Your subscription will continue to carry our support for a variety of issues, should you require it.
We would like to note that while Digital Care includes the cleaning and maintenance features of SpeedyPC Pro, it is also intended for use as a full antivirus, and as such may conflict with existing antivirus software. If you do not intend to use Digital Care as your primary antivirus program, we would be happy to provide you with steps to ensure that this does not occur.
What I would like to do today for you, is email you instructions on how to re-install SpeedyPC Pro, along with a copy of your license key.
This will come from our Support Centre, and I ask that you please check your junk or spam folder if you do not see my email within the next hour.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
No in house support!!!!
The help link takes u to a tech company that attempts to take over ur computer, can’t resolve issues with speedy pc, and tries to sell unneeded computer repairs and products.
It’s a high pressure scam!!!!
28 December 2017
Unprompted review
Reply from Speedy PC
Hello James,
Thank you so much for taking the time to provide feedback on your recent renewal.
We regret to hear that you are having difficulties, and would be happy to address your concerns.
We have tested the built in Help option from within SpeedyPC Pro, and we can confirm that it does good to the Help file for SpeedyPC Pro. We are unsure exactly what you are clicking on that gives you different results.
To confirm, we would ask you to please open SpeedyPC Pro, click on Help which is located in the top right corner. The page that opens should lead you here: http://www.speedypc.com/help/pro/#About%20SpeedyPC%20Pro%20.html
We do ask that if you continue to have issues, please contact our support team so we might assist you further.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
I would highly recommend this product I …
I would highly recommend this product I have used it for a few years and am completely satisfied with its performance its also very easy to use and does not get in the way of what I am doing
28 November 2017
Unprompted review
slowed down my computer to a crawl
slowed down my computer to a crawl
deleted the program
22 November 2017
Unprompted review
Reply from Speedy PC
Hello Wally,
Thank you so much for taking the time to provide feedback on your recent renewal.
Looking over your account, it does appear that you took the recent upgrade offer to Digital Care AntiVirus Complete.
That may be the program you are referring to as slowing your system.
What I would like to do today, is send you an email with information about the changes to our software, and provide a few options to ensure all is fully functional and working well for you.
You should see my email before the end of day today. Please keep an eye on your junk or spam folder, at times our emails are filtered there.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
I do like how fast you are but I have a …
I do like how fast you are but I have a problem getting kicked off of facebook and you haven't been able to fix that. other wise speedy pc is good
30 October 2017
Unprompted review
Reply from Speedy PC
Hello Robert,
Thank you so much for providing feedback on your recent renewal.
We are happy to hear the software is working well for you. In regards to your comments about issues with Facebook, these types of issues are not related to our software nor is SpeedyPC Pro designed to control how your Facebook account works.
SpeedyPC Pro is a truly comprehensive suite of tools, fixes, optimizations and maintenance features to support your computer's speed and performance in a safe and effective way and is designed to help optimize your computer.
What we suggest is that you contact Facebook directly, as this issue is not something our support is capable of assisting with.
Please find below a link to Facebook's Help Center: https://www.facebook.com/help/
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
A pretty good program for antivirus and …
A pretty good program for antivirus and improved computer program efficiency. The scan takes a very long time to complete. The program may slow the computer down a bit.
27 October 2017
Unprompted review
Reply from Speedy PC
Hello Anne,
Thank you so much for taking the time to review your recent renewal.
I'm sorry to hear that the program is running a bit longer for you. We do find at times, the Malware Scanning section tends to be rather lengthy.
If you find this rather cumbersome, we can do a couple of things for you. You may wish to have the program run at a time more convenient time for you.
To set up when you wish the program to run, please open SpeedyPC Pro. Once open, please follow the next steps:
1. Click on Maintenance
2. Adjust the Schedule for each category to how frequently you wish the program to scan
3. Click on Customize and choose the days of the week, and the time you wish to have the software scan
If further issues occur, lets have you contact our support team.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
Non existent customer support
Non existent customer support! MIsleading communications.
26 October 2017
Unprompted review
Reply from Speedy PC
Hello Larry,
Thank you so much for taking the time to provide feedback on your recent renewal.
We regret to hear that you feel you've had difficulties with contacting support. Upon investigating your account, and contact history, we were only able to locate one email from you, this was sent to our support department in 2015.
We also are unsure what you mean when you state 'misleading communications' since you have not contacted our support department in over 2 years.
What I would like to do today, is send you an email from our Support Centre to ensure you have the correct contact details. I will also include questions, if you wish to work with us, please reply and let us know what exactly you are experiencing, and we will work with you to ensure all is fully functional for you.
You should have an email from me, this will come from our support department. Please do keep an eye on junk or spam, at times our emails are filtered there.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
My computer sometimes bogs down
My computer sometimes bogs down, but a scan and clean up seems to fix everything. I am not a computer wiz-bang, I just want it to work as trouble free as possible
26 October 2017
Unprompted review
Easy no hassle purchase
26 October 2017
Unprompted review
yes works great for me
26 October 2017
Unprompted review
My computer needed "recovery" so I lost …
One Star = My computer needed "recovery" so I lost Speedy PC program. Went To download it and to my surprise you don't exist anymore. I can't get you back & I just paid for this service. Now you want me to use Digital Care, NO thank you, I don't need an antivirus scan/clean, web protection..... you should not have been renewed.
Four Star = Couldn't make it into a 5 star for I still have reservations but do like the way you solved my problem with the right web site so I could down load the program. I do love the way this program works to speed up my computer without me looking into it in great detail & time.
25 October 2017
Unprompted review
Reply from Speedy PC
Hello Richard,
Thank you so much for taking the time to provide feedback on your recent renewal.
Let me first apologize to you for the difficulties you are experiencing. Please be assured, the upgrade offer to Digital Care is not mandatory, and I would be more than happy to email you from our Support Centre with steps on how to re-install your SpeedyPC Pro subscription.
I will send this out right away for you, please keep an eye on junk or spam should you not receive it right away.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
The on-line ad is misleading in that …
The on-line ad is misleading in that the subscription expires in a year. No where is this revealed in their ads.
Other than deceptive advertising, it is a great program.
25 October 2017
Unprompted review
Reply from Speedy PC
Hello James,
Thank you so much for taking the time to provide feedback on your recent renewal.
We regret to hear of any confusion around the renewal terms. Please be assured, when you click on the Renew option, the page that opens actually states the following, this is even prior to selecting how you wish to pay for the renewal.
1 Year, Single Computer License...with the renewal price next to it, and options to choose either a Credit Card or PayPal.
I would be more than happy to send you a screen capture of this page via our support centre.
You will receive this email shortly, please do check junk or spam if you do not see it directly.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
Had issue with software recognizing
Had issue with software recognizing purchase. Finally the changes were accepted.
25 October 2017
Unprompted review
Keeps my computer running smoothly!
25 October 2017
Unprompted review
too long to activate renewal
I renewed three days ago, and still am receiving reminders to renew. No sign, (except this opinion poll), that says that I now have it on my computer again. Please let me know that this is now working on my system......no logo displayed as before. I have the receipt for my renewal, but no phone number to call to verify.
25 October 2017
Unprompted review
Reply from Speedy PC
Hello Carolyn,
Thank you so much for taking the time to provide feedback on your recent renewal.
I'm sorry to hear that you are having difficulties with your subscription. What I would like to do for you today, is email you steps to ensure your software is fully functional for you. We can confirm you've successfully renewed your software.
This email will come from our support department, if you do not see the email within your inbox, we ask that you please check your junk or spam folder.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
Have never had any problems with Speedy …
Have never had any problems with Speedy PC, they always put anything they think is junk into the file and l get to choose whether l want to look or not,this is everything l expect from them.
25 October 2017
Unprompted review
You charge more than you advertise …
You charge more than you advertise (false advertising)
27 September 2017
Unprompted review
Reply from Speedy PC
Hello Nikolaos,
Thank you so much for taking the time to review your recent SpeedyPC Pro renewal.
We have reviewed the pricing for your renewal, and it appears you were charged taxes.
What I would like to do is send you a private email from our Support Department with a break down of your renewal pricing, and we can discuss any further questions you may have.
We will need to review this situation, and see what pricing you were offered. I will provide step in order for you to submit the information you were offered.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
Only way of communication was email
Only way of communication was email. Had problems.. back and forth
4 times. Gave up and got another provider and cancelled this app.
27 September 2017
Unprompted review
Reply from Speedy PC
Hello Conrad,
Thank you for taking this time to provide us with feedback on your recent renewal and contact with customer support.
We truly regret to hear that we were unable to resolve the issues you were experiencing. These types of issues are rare, and we do our best to support each contact and provide the steps that are required to ensure all is working well.
Due to these extenuating circumstances, the steps we provided could not have been provided any other way other than email. We are a small support department located on the West Coast of Canada, and do our very best to support each customer concern in a timely manner.
We wish you all the best, if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
The loading failed and continues to be …
The loading failed and continues to be an issue.
While the software appears to be OK, the process of getting it load is really bad. I cannot give this product much support.
26 September 2017
Unprompted review
Reply from Speedy PC
Hello Stanley,
Thank you so much for taking the time to submit a review for your recent SpeedyPC Pro renewal.
We regret to hear that you are having difficulties with your software, and would be happy to provide support.
We see that you have already submitted an email to our Support Center, and we have responded. I also see that you've replied within this thread, and I will take a moment to reply to your further inquiry.
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
I had trouble to understand how to …
I had trouble to understand how to install the PC Speedy. And I gave up than a few weeks later it started to run. My thoughts that you install it shortly after you purchase it, Thanks
10 September 2017
Unprompted review
Reply from Speedy PC
Hello George,
Thank you so much for taking this time to review your recent SpeedyPC Pro renewal.
Generally when you purchase a renewal on your software, there usually is no reason to re-install unless you've lost access to the software, or replaced your computer.
From your feedback, it sounds a though you've got the program up and running again, which is great!
Your satisfaction is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
SpeedyPC Pro support link: http://support.speedypc.com/customer/portal/emails/new
Kind regards,
Tara
SpeedyPC Pro Customer Support Supervisor
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