Specsmart Reviews 32

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Just visited staff explained everything very well told me the pros and corns of the glasses made me well aware of the benifits. Overall service was good I would recon them to anyone looking to get the... See more

Rated 5 out of 5 stars

I had a very good experience at Southall Eye Clinic (Specsmart). The staff were very professional, friendly, and helpful. The eye test was thorough and everything was explained clearly. They have a go... See more

Company replied

Rated 5 out of 5 stars

It was a great experience to have my eye test done at the eye clinic, it went through very smoothly. I had no issues to book the appointment, got reminders as well which was great. I had my eye test w... See more

Rated 5 out of 5 stars

About the eye clinic, overall eye checking is done in detail and prefect. I was provided with my eye health information which helps me to know about and how to take care of my eyes is very helpful.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 5 out of 5 stars

It was a great experience to have my eye test done at the clinic, the staff have been really helpful and k, the eye test went smoothly, I was given advise and help about my lenses which was excellent.

It was a great experience to have my eye test done at the eye clinic, it went through very smoothly. I had no issues to book the appointment, got reminders as well which was great. I had my eye test which also went very well the lady was very patient and kind, she listened to me what my issues were etc. After the eye test I was given information about what type of lenses I should get, I was ran through the frames, I got advised as to what would be best for me. I was also helped with the costs as well, I was given details about everything and reductions I was entitled to, I was informed. It had been great to have my eye test done at the clinic, the staff had been so helpful and kind.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with my experience

Really happy with my experience! The glasses are amazing—stylish, high-quality, and exactly as described. They fit perfectly and feel comfortable to wear all day. Specsmart also seems like a very trustworthy and reliable website, with a smooth ordering process and clear information throughout. Definitely recommend!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Vikram and his…

I would like to thank Vikram and his staff for giving a 10/10 experience. I really appreciate all the efforts and support that they have shown. Received my glasses just in time, I have been coming to them for a long time. They never fail to deliver excellent quality products and services. I would definitely recommend anyone to come and get their glasses from them.

Once again thank you to Vikram and his team.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a really smooth experience using…

I had a really smooth experience using this website. Everything was easy to navigate and the service was reliable from start to finish. Definitely impressed and would happily recommend it to others.

18 February 2026
Unprompted review
Specsmart logo

Reply from Specsmart

Thank you so much for your kind feedback! We're really glad to hear that you had a smooth experience and found the website easy to navigate. Providing reliable service and a user-friendly experience is very important to us, so it’s great to know we met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future!

Rated 5 out of 5 stars

I recently bought a pair of Ray-Ban…

I bought a pair of Ray-Ban glasses and I’m really happy with them. The quality is very good and they feel strong and durable. They are comfortable to wear and look very stylish. Overall, I’m very satisfied with my purchase and would recommend them.

5 March 2026
Unprompted review
Specsmart logo

Reply from Specsmart

Thank you for sharing your feedback! We're delighted to hear that you're happy with your Ray-Ban glasses and that you're enjoying their quality, durability, and comfort. It's great to know they also meet your expectations in style. We truly appreciate your recommendation and hope you continue to enjoy your new glasses!

Rated 5 out of 5 stars

I had a very good experience at…

I had a very good experience at Southall Eye Clinic (Specsmart). The staff were very professional, friendly, and helpful. The eye test was thorough and everything was explained clearly. They have a good range of frames and the service was quick and efficient. I would definitely recommend this clinic to anyone looking for quality eye care. Thank you for the great service.

7 March 2026
Unprompted review
Specsmart logo

Reply from Specsmart

Thank you so much for your wonderful feedback! We're delighted to hear that you had a very good experience at Southall Eye Clinic (Specsmart). Our team always strives to provide professional, friendly, and thorough care, so it's great to know that everything was clearly explained and that you were happy with the range of frames and the efficiency of the service.

We truly appreciate your recommendation and your kind words. Thank you for choosing us for your eye care, and we look forward to welcoming you again in the future!

Rated 5 out of 5 stars

Amazing service & good staff.

Amazing service & good staff.

7 March 2026
Unprompted review
Specsmart logo

Reply from Specsmart

Thank you for your kind words! We're really glad to hear you had a great experience with our service and team. Your feedback means a lot to us, and we truly appreciate your support. We look forward to welcoming you again soon!

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