The service engineer arrived on time and, as promised, called ahead to tell us that he was on his way. He did a thorough job of servicing our Zip tap and investigated a recurring "compressor overrun"... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding levels of service, 10 years in and our Hot Tap keeps working perfectly. Zip have gone above and beyond on two separate occasions when called out to service our tap (did I mention 10 years... See more
Company replied
Communication was excellent throughout the process. The technician Billy was very competent and carried a difficult installation without any fuss to a very high standard. We have another cool/hot... See more
Company replied
Had a Zip tap for well over 20yrs now, and we had a new kitchen fitted and up upgraded our Zip tap, Peter the engineer was great, nothing too much trouble, on time, good communications all along the w... See more
Company replied
Company details
Written by the company
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Contact info
Norfolk, United Kingdom
- 0345 6 005 005
- specify.zipwater.co.uk
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Zip Water UK
Good afternoon Austwick,
I hope you're well,
Thank you for this brilliant review!
We're very glad that you agree with us on! The convenience of our products, as you can imagine, is one of our most important factors, so it's very nice to hear that our customers are getting this!
Kind regards,
Bradley
Eventually everything was ok
Eventually everything was ok, after 3 visits from an engineer we got to the problem.
7 May 2026
Reply from Zip Water UK
Good afternoon Steve,
I hope you're well,
Thank you for taking the time to leave us this review!
I'm glad that we could eventually solve the issue at hand, obviously we always aim to resolved matters on a "first time fix" basis so our team will look into why this did not happen and what we can do to change this in the future!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Colin,
I hope you're well,
Thank you for taking the time to provide us with this feedback!
I do apologise for the communication issues with your visit. We should be providing clear, concise information that is easily understandable, and not bombarding with messages.
I will make sure that I address your feedback with the relevant teams.
Kind regards,
Bradley
Really great engineer!
There were several missed attempts before the booking took place and some of the rearrangements were made without checking with me first but once the engineer arrived she was, as usual, really excellent.
6 May 2026
Reply from Zip Water UK
Good morning Jan,
I hope you're well,
Thank you for this review!
I do apologise for the multiple times your service was rescheduled, I will of course feed this back to our scheduling team so that we can look into what caused this and how we can prevent this from happening again.
However, I'm glad to hear that Candice provided and excellent level of service while she was on site, and will make sure this gets passed onto her manager!
Kind regards,
Bradley
prompt when asked for a call out for…
prompt when asked for a call out for remedial works
29 April 2026
Reply from Zip Water UK
Good morning Steve,
I hope you're well,
Thank you for this fantastic review!
We always aim to process callout requests within 48 hours, and in most cases this happens a lot sooner, so I'm glad to here that this was the case! We will aim to continue to deliver this efficient level of service!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Debi,
I hope you're well,
Thank you for this great review! We're very proud that we can consistently deliver great service to our customer, and will aim to keep this up moving forward!
Kind regards,
Bradley
We always receive excellent service…
We always receive excellent service from all of the Engineers.
Thank you.
5 May 2026
Reply from Zip Water UK
Good morning Lisa,
I hope you're well,
Thank you for this great review!
I'm glad that our engineers consistently deliver excellent service to you! I will make sure this is passed onto the area manager!
Kind regards,
Bradley
The engineer was quick ,efficient and…
The engineer was quick ,efficient and very polite
28 April 2026
Reply from Zip Water UK
Good morning Nathan,
I hope you're well,
Thank you for this brilliant review!
I'm very glad to hear that our engineer Luke was polite and efficient on his visit! I will make sure that this is passed onto his manager!
Kind regards,
Bradley
Very efficient booking process and…
Very efficient booking process and excellent engineer
27 April 2026
Reply from Zip Water UK
Good morning Carolyn,
I hope you're well,
Thank you for this great review!
I'm glad that our booking process was straight forward, and that the engineer who attended Andrew provided the excellent service that we aim to deliver!
I will make sure your feedback is passed onto the relevant team!
Kind regards,
Bradley
Callum was on time
Callum was on time, very polite and professional. Diagnosed and fixed the problem with my tap within 15 minutes.
Excellent service.
1 May 2026
Reply from Zip Water UK
Good morning Ricky,
I hope you're well,
Thank you for this brilliant review about our engineer Callum!
It sounds as though Callum delivered and exceptional level of customer service, which is what we always aim to provide!
I will make sure these comments are passed back to his manager!
Kind regards,
Bradley
David
David, (engineer) went over and beyond his tasks to help us out with a large issue.
We cant thank David enough!
30 April 2026
Reply from Zip Water UK
Good afternoon Bryce,
I hope you're well,
Thank you for this fantastic review about our engineer David!
I'm very proud to hear that he provided the outstanding level of service we aim to deliver!
I will make sure this gets back to him and his manager!
Kind regards,
Bradley
Engineer arrived on time was polite and…
Engineer arrived on time was polite and helpful.
29 April 2026
Reply from Zip Water UK
Good afternoon Eleanor,
I hope you're well,
Thank you for this great review!
I'm glad that our engineer Charlie was punctual, polite and helpful on his visit. I will make sure this gets passed onto him and his manager!
Kind regards,
Bradley
Brilliant from start to finish
Brilliant from start to finish. Came on time, expert service, lovely people and explained everything. Totally recommend!
20 April 2026
Reply from Zip Water UK
Good morning Hannah,
I hope you're well,
Thank you for this great review!
This is precisely the level of service that we aim to deliver to all of our customers, so I'm very proud that we made such a great impression!
I will make sure the feedback is passed onto the relevant teams!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning,
I hope you're well,
Thank you for this brilliant review about our engineer!
I'm glad that he was punctual, and the order you made was completed efficiently!
I will make sure this feedback is passed onto the relevant teams!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Chris,
I hope you're well,
Thank you for this brilliant review for our engineer Luke!
I will ensure that his is passed onto him and his manager!
Kind regards,
Bradley
Always great service.
21 April 2026
Reply from Zip Water UK
Good morning Sonia,
I hope you're well,
Thank you for this great review!
I'm glad that we have consistently delivered a great level of service, and we will aim to keep this up moving forwards!
Kind regards,
Bradley
Engineer did not turn up
Engineer did not turn up. Had to chase to find out why. Was told he was on another job in Derby. Another person told me that the water heater had not been ordered so having to order one!
Good job we have a kettle.
Still waiting for a date!!!
20 April 2026
Reply from Zip Water UK
Good morning Karen,
I hope you're well,
Firstly I do apologise for the delays with getting our engineer to replace the product. It seems there was an administrative error which meant the order had not been processed yet.
I can see that our team have now contact you and provided an attendance date.
Once again, I do apologise for the time it has taken to resolve this.
Kind regards,
Bradley
A great Experience
Communication was great, easy to organise a visit and the engineer was very knowledgable and did the job efficiently!
16 April 2026
Reply from Zip Water UK
Hi Sarah,
I hope you're well,
Thank you for this great review about our service team and our engineer James, I'm very glad that we could provide the great level of customer care that we set out to deliver! I will make sure your comments are passed onto the relevant team leaders!
Kind regards,
Bradley
Poor correspondance.
I recieved a quotation for an under counter water boiler but this was for supply only. Have tried contacting now a number of times as I require a quote for installation also. This has been over two weeks now and no-one has responded.
30 April 2026
Reply from Zip Water UK
Good afternoon Andy,
I hope you're well,
I do apologise for the delays with getting this quote amended, looking at our system and speaking wit out team I cannot see that we received any emails to amend this. Nevertheless, I have sent a request over to our Sales team to get this reissued, this will be with you by close of business tomorrow.
Kind regards,
Bradley
The engineer actual took the time to…
The engineer actual took the time to explain the Zip tap and what to look for when a service is due or Co2 needs changing.
27 April 2026
Reply from Zip Water UK
Good afternoon Ms Newsome,
I hope you're well,
Thank you for this brilliant review!
It's great to hear that our engineer Gary took the time to deliver the attentive level of care that we aim to provide to our customers! I will make sure this is passed onto him and his manager!
Kind regards,
Bradley
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