Besides being spammed, which gives big scam vibes - I researched the company to find actual users who had great feedback so I entertained it.. and my rep was actually fantastic. Easy to work with, ve... See more
Company replied
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Review summary
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What people talk about most
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I had the pleasure of dealing with Penny Morash, she made me feel very comfortable . Penny is very friendly, pleasant , knowledgeable. very confidant. She helped me with what i needed... I have given... See more
Company replied
The person that assisted me was very knowledgeable and answered all my questions. I did find it was a rather long process. I am confident that some questions could be eliminated or merged somehow with... See more
Company replied
I’m sixty six years young with type two diabetes. It was very difficult for me to find an insurance company that would cover me. I’m so relieved now that I can have some money to cover my funeral and... See more
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Company details
Written by the company
Specialty Life Insurance specializes in guaranteed and simplified issue insurance products in Canada.
Contact info
8000 Jane Street Tower A, Suite 101, L4K 5B8, Concord, Canada
- 1.877.754.5404
- info@specialtylifeinsurance.ca
- specialtylifeinsurance.ca
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great Customer Service
Great Customer Service, answered all my questions, prices to fit my needs
25 March 2026
Reply from Specialty Life Insurance
Thank you for your feedback! We're glad to hear that all your questions were answered and that we were able to find options that fit your needs and budget.
Good explanation of the plan
Good explanation of the plan. Polite and not pushy. Took her time with me as I am not to computer literate.
16 March 2026
Reply from Specialty Life Insurance
Thank you for your kind feedback! We're glad to hear that everything was explained clearly.
The agent explained policy
The agent explained policy, and completed application over the phone. She was very pleasant to deal with. The policy was issued in a timely fashion and mailed to me. Thank you.
3 March 2026
Reply from Specialty Life Insurance
Hello Sharon, thank you for your kind feedback! We're glad to hear that the process was smooth and clearly explained, and that your policy was issued and delivered in a timely manner.
They explain everything well
They explain everything well, and provided options for my specific needs.
16 March 2026
Reply from Specialty Life Insurance
Hello Lance, thank you for your kind feedback!
Agent was able to explain everything…
Agent was able to explain everything very well. Questions did not take too long.
14 March 2026
Reply from Specialty Life Insurance
Thank you for your feedback! We're glad to hear that everything was explained clearly and that the process was efficient.
I can't say anything that I need to…
I can't say anything that I need to save my children because I have no money
But your company is reliable
13 March 2026
Reply from Specialty Life Insurance
Hello Tessie, thank you for sharing!
is not making a different
13 March 2026
Reply from Specialty Life Insurance
Hello John, we're sorry to hear your experience didn’t meet expectations. Please feel free to reach out to us at info@specialtylifeinsurance.ca
so we can assist you further.
Reply from Specialty Life Insurance
Hello Claudia, thank you for your kind feedback!
Reply from Specialty Life Insurance
Thank you for your kind feedback! We're so glad to hear that Penny was helpful and provided clear explanations throughout the process. We truly appreciate your support!
I finally got my policy in the mail
I finally got my policy in the mail. It is put with my will.
10 March 2026
Reply from Specialty Life Insurance
Thank you for your feedback! We're glad to hear your policy arrived safely and that everything is in place. If you ever have any questions or need assistance, we're always here to help.
They want your phone number an that…
They want your phone number an that will result in them calling a million times guess if you dont like someone you can put there number in
17 March 2026
Unprompted review
Reply from Specialty Life Insurance
Apologies for the inconvenience, please email us your phone number at info@specialtylifeinsurance.ca and we will ensure it is permanently removed.
All the staff we dealt with were great
All the staff we dealt with were great, and took the time to answer all our questions.
15 March 2026
Reply from Specialty Life Insurance
Thank you for sharing your experience! We're glad our team was able to assist you and make sure all your questions were answered.
Reply from Specialty Life Insurance
Hello Vesna, thank you for your feedback!
They almost always refuse to answer…
They almost always refused to answer phone calls and kick you off to their voice mail. 😞😓😩
16 March 2026
Unprompted review
Reply from Specialty Life Insurance
Hello Brian, can you please email us at info@specialtylifeinsurance.ca so that we can assist you with your enquiry as well as check our phone system for the quality of the calls.
Very easy to comprehend and excellent…
Very easy to comprehend and excellent advisors were at hand to help
8 March 2026
Reply from Specialty Life Insurance
We're happy to hear that the information was easy to understand and that our advisors were there to support you throughout the process.
I was trying to get quotes for life…
I was trying to get quotes for life insurance. I am senior citizen and wants to protect my family for any future financial situation that can effect them. Finally I get call back from Emily she one customer care agent she help me and explained to how work this policy and what is benefits and my effortless. She was very professional and honest and agreed to get this insurance package. I am strongly recommending any one for looking insurance get quotes from SLI.
12 March 2026
Reply from Specialty Life Insurance
Thank you for sharing your experience. We're so glad Emily was able to assist you and clearly explain how the policy works and the benefits it provides.
My agent was Rita Desfosses and…
My agent was Rita Desfosses and couldn't have been more helpful through the process. A very personable lady which is rare today.
14 March 2026
Reply from Specialty Life Insurance
Thank you for taking the time to share your experience. We appreciate your kind words and your trust in our team!
Reply from Specialty Life Insurance
Hello Stewart, thank you for your kind feedback! We're so glad to hear that you had a positive experience with our team.
The agent I spoke to was easy to talk…
The agent I spoke to was easy to talk to.
I understood what he was saying and I especially liked the fact that he didn't push the one that cost more. Thank you Charles.
12 March 2026
Unprompted review
Reply from Specialty Life Insurance
Thank you for your kind feedback! We're so glad to hear that you had a positive experience and that everything was explained clearly.
Too lengthy for the phone.
I disliked the fact that it took too long with the questions. I noticed there was quite a few of repetition with the questions asked. I was actually on the phone for over an hour when promised it would take twenty minutes to a half-an-hour.
Overall the Insurance Broker was friendly and apologetic at times for the lengthy interview and questions.
20 February 2026
Reply from Specialty Life Insurance
Thank you for sharing your feedback. We apologize that the process took longer than expected and that some of the questions felt repetitive. Certain questions are required as part of the underwriting process to ensure the most accurate coverage recommendations, but we understand that this can sometimes make the conversation longer than anticipated. Your feedback is very valuable, and we will certainly keep it in mind as we continue working to improve our clients’ experience.
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