Since the first contact Sparrow team acted in highly professional manner. They provided me with listing to choose what I want and updated me frequently about room status from my wish list. Contact wit... See more
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See what reviewers are saying
Sparrow Team from Karine, Oren and Emily have been focused, capable and efficient in ensuring that all parties were be having fulfilling arrangement. Sparrow as a platform I thought has good market r... See more
I didn't have much expectations at first, when a real estate agent friend share this new startup with me. But I'm thorough impress with Sparrow and their staff team's tentative support for me. th... See more
This last transaction went more smoothly; its a nice way to find people for the room. I've referred several others to use this platform as well. The people at Sparrow are great at making suggestions b... See more
Company replied
Company details
Written by the company
Sparrow is a purpose-driven homesharing platform and community that makes it easy, safe, and enjoyable to share space. Our vision is a world where people live better together. We're on a mission to create exceptional shared living experiences.
Contact info
68 Claremont St. , M6J 2M5, Toronto , Canada
- +16475787666
- hello@sparrowshare.com
- sparrowshare.com
4.8
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Service - Great experience
3 October 2025
Sparrow company is a great service
Sparrow company, the service is great.they make sure that they client get satisfied.
1 October 2025
Helpful in all ways
Helpful in all ways. Available to answer questions at all times.
Friendly, consistent excellent service.
1 October 2025
Reply from Sparrow
Thanks for the kind review Sheila! We'll continue delivering great service to hosts like you.
Very reliable Company. Quick inquiries from possible housemates
I have a good experience with the company. Quick response and assistance.
2 September 2025
I do appreciate your kind support!!
22 August 2025
Jade Hope Gabuyo was very professional…
Jade Hope Gabuyo was very professional and helped in getting an excellent housemate.
She is an asset to Sparrow.
21 August 2025
Helpful and thorough
Prompt replies. Clear explanations and screening of the tenant is thorough.
1 August 2025
Reply from Sparrow
We're happy to have been able to support you, Nandini!
Made Everything Easy
First time using Sparrow to secure a place, and everything went super smoothly as a result. I had to find a new home at the last minute, and the Sparrow agent assigned to me (hi, Russel!) worked overtime to make sure all of the documentation was in order.
30 July 2025
Reply from Sparrow
Hi Kevan,
It's our pleasure to have been able to support you in finding a new home. We wish you the best on your upcoming homesharing experience.
Team Sparrow
Easy and comprehensive
Well made and, easy application process and tenant insurance for a good price.
22 July 2025
Reply from Sparrow
Thank you Dan - providing a seamless process to find a great home that's properly insured is what we strive for.
Patience...we have to know what we want and wait patiently
My experience was great I love the fact that sparrow didn't waste time getting me a tenant and my coordinator Russel was very knowledgeable he was always available to my answer my questions and very helpful
16 July 2025
Reply from Sparrow
Thanks Josephine! We know that finding a new tenant or housemate can be challenging and time consuming.
We're thrilled to hear we delivered on your expectations and found you a great match.
Team Sparrow
Fast reliable and they take care with psper works
It's always been great dealing with sparrow.sparrow is very reliable and let you find a match for your spareroom. The staff are great and helpful.
11 July 2025
Reply from Sparrow
Thanks Agnes! It's always a pleasure helping to provide you with great matches and we're happy to be able to support you.
Exceptional Service
I am grateful to have a supportive team(Russel Catacutan and Oren Singer) . An Excellent communication skill. Your support recently has been incredible, answering questions and being flexible with your time! Thank you so much
11 July 2025
Reply from Sparrow
Thank you Evelyn! Hosts like you are what make our community so strong and special. Thank you for doing your part in making shared living a wonderful experience for all.
Do not waste your time with sparrow
I asked for a non smoker without children and they gave me exactly what I did not ask for. Felt pressured by them to take this boarder due to the constant phone calls and texts. The boarder smoked in my house and it was confirmed. Sparrow kept suggesting to give a warning and I wanted to end the contract. Sparrow does not have the home owner's best interest. They are only interested in collecting fees and have no regard for the home owner's safety. Stay away from Sparrow, they do not care about you.
4 June 2025
Unprompted review
Reply from Sparrow
Thank you for sharing your feedback, Paula.
It’s important to clarify a few key points. The boarder disclosed upfront that she was a smoker, and you accepted her knowing this information. At no point did we pressure you — you chose to move forward after reviewing her profile and disclosures yourself. Our calls and messages were part of our standard support to help hosts feel confident in their decision, not to force it.
At Sparrow, our role is to help facilitate shared living arrangements and support both hosts and boarders throughout the experience. We do not control individual conduct in the home, and in some cases, we understand that a match might not work out. In your situation, we were there to assist every step of the way, including providing options on how to address the issues you raised.
Unfortunately, you chose to escalate matters and made a series of unfounded and extreme claims about the boarder. Additionally, installing security cameras inside your home after the boarder had moved in was a serious violation of privacy and a direct breach of our host policies.
Due to these actions, we made the decision to terminate your membership and issued you a full refund — even though your conduct fell far outside what we expect from our host community.
We stand firmly by our commitment to protect the privacy, dignity, and safety of everyone using Sparrow. We wish you the best moving forward.
— Team Sparrow
The convenience of finding a renter and…
The convenience of finding a renter and the logistics that go with it to finalize the process. I am one lucky person to have found this site. Hurray to Russell Catacutan for his 5 star dedication and competence.
27 June 2025
Reply from Sparrow
Thank you Cynthia! We're the lucky ones to have helped you.
After expressing interest in a property…
After expressing interest in a property a Sparrow agent contacted me to set up a viewing and, after confirming my decision to move in, finalize the paperwork.
It was good to have a human agent on hand to ask questions to and facilitate interactions with the landlord rather than relying purely on landlord interactions and automated online systems.
14 June 2025
🚫 Buyer Beware
🚫 Buyer Beware: My Experience with Sparrow Shared Living 🚫
I feel compelled to share my experience with Sparrow Shared Living, as it has been nothing short of disappointing. What they promise during the sales process is not what you actually receive. The expectations they set simply do not align with the reality of the service they provide.
When I voiced my dissatisfaction, rather than working toward a fair resolution, they refused to return my credit. Instead, they require you to continue doing business with them — even when you’re already unhappy with their service. This puts you in a difficult position: continue with a service that has already failed to meet expectations, or walk away and lose your money.
This kind of approach reflects a lack of integrity and poor customer service. It’s unfortunate, but I would strongly recommend looking elsewhere. You’re much better off hiring a true professional who stands behind their work and values their clients.
Stay far away from Sparrow Shared Living. They’ve made it clear through their actions that customer satisfaction is not their priority.
19 June 2025
Unprompted review
Reply from Sparrow
Hi Tanya,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Sparrow did not meet your expectations. While we always aim to provide a supportive and transparent service, we understand that your experience was frustrating, and we take that seriously.
That said, we do want to clarify a few important points. As a platform, Sparrow’s role is to connect and match homeowners with housemates, and to support both parties throughout the process.
While we do our best to ensure successful matches, there are rare instances where a housemate may need to terminate early — something that is ultimately outside of our control. When that happens, we work hard to support the host and restart the search.
Regarding your credits, our service fee policy is clearly outlined from the start. That fee covers the time and resources spent marketing your room and facilitating the onboarding process. While we don’t issue refunds for this, your credits remain fully active and can be applied toward a future match.
It’s also worth noting that your listing was priced much higher than typical for your area, which likely contributed to lower renter interest.
We do our best to advise on pricing to support faster matches, but ultimately, pricing decisions rest with the host.
We appreciate you being part of the Sparrow community, and while we regret that this experience didn’t go as hoped, our team is still here and happy to support you in reactivating your search if you choose to move forward.
Warmly,
Team Sparrow
The Sparrow team has been very helpful…
The Sparrow team has been very helpful in terms of communication with the landlord and arranging visits to the property. Additionally, they did a fantastic job following up with both parties to ensure the agreement was finalized on time.
However, there is room for improvement in internal communication, as I was asked the same questions multiple times. I hope the Sparrow team will consider this feedback to enhance their service.
Thank you for helping me find a nice room.
11 June 2025
Reply from Sparrow
Hi Jaw -
Thank you so much for your thoughtful review! We're really glad to hear that you had a positive experience overall and that our team was helpful in coordinating with the landlord and ensuring everything was finalized on time.
We also truly appreciate your feedback about internal communication — you're absolutely right, and it's something we're actively working on improving to create a smoother experience for everyone. Your input helps us grow, and we’re grateful you took the time to share it.
Wishing you all the best in your new home, and please don’t hesitate to reach out if we can support you further down the line!
Warm regards,
Team Sparrow
Sparrow Made Homesharing Simple and Stress-Free
I had a great experience using Sparrow. The process of getting matched with a compatible housemate was smooth and professional. The platform’s support team was responsive and made the onboarding process easy. I appreciated the safety checks and the clarity of the agreement.
5 June 2025
Reply from Sparrow
Hi Lucia!
Thank you so much for the kind words! We're thrilled to hear that your experience with Sparrow was smooth, professional, and stress-free — that’s exactly what we aim for.
It’s great to know you felt supported by our team and found value in the safety checks and clear agreements. Creating a simple, secure homesharing experience is at the heart of what we do, and we’re so glad it resonated with you.
Wishing you all the best in your new home, and thank you again for being part of the Sparrow community!
Warmly,
Team Sparrow
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