SpareFare Reviews 

I'm disappointed to have to write this review. I've used SpareFare in the past without any issues...until now. I purchased a voucher, paid and then received nothing. I've tried reaching out by email, chat, social media without any response. Keep your money for now until they fix their issues. So sad, this was a great platform to buy/sell those unused tickets.

Bought 2 Easyjet vouchers on 4th January. Paid. But I have not received any voucher from them. Now it has been more than one week. I sent 2 emails to Kim, one message on their chatbot but no answer. I need refund. Unless, I have to request assistance from my bank (chargeback). I feel like they are scamming everyone on this website.

Sold a flight voucher 14 days ago. Have not received payment, have sent 2 emails to 'Kim', have had no acknowledgement or response as yet

Bought a voucher on Friday. Still hasn't been received and no response to chat or emails. Their terms and conditions state that if the voucher isn't received within 24 hours a refund can be requested or Sparefare have to provide the voucher within a further 24 hours. Due to the total lack of communication and as per other reviews I have no faith any of this will happen.

Such a shame as it's a great idea but clearly isn't working.

I now have to request a chargeback via Amex.

I bought a voucher six days ago. I am traveling soon and have not yet received the information needed to get the ticket. I have written several messages to the company and have not received a reply. In addition, I have been charged for a voucher that was cancelled by the seller. This is not a serious service.

Made a bid....Bid was accepted...(according to SpareFare) paid for bid as instructed....next day-(bid was rejected) e-mail stated refund immediately....a week later no refund...Tried to e-mail and call the useless phone # (215-840-9669) and also the non-existent "CHAT' option which was never responded to!
Run! don't walk away from this scam website that takes your money without a purchase and refuses to refund...now I have to dispute the charges with my CC company- Totally a hassle and un-professional in my opinion!! Use at your own risk...you have been warned!!

I purchased a voucher recently on December 29, yet I still have not received it. Despite following up with four separate emails to customer service and fully paying for the voucher they say must be used within 5 days after purchase, I have received absolutely no response. To make matters worse, the prices for the airline tickets have since doubled while I’ve been waiting, making this entire experience a complete waste of time.
It is unacceptable for a company to process a payment and then fail to deliver the digital product or provide any line of communication. A business should have automated systems in place to ensure vouchers are dispatched immediately upon purchase, or at the very least, a responsive support team to handle delivery failures.
The company needs to improve its customer service response times and ensure that customers are not left in limbo while prices fluctuate. I am still waiting for either my voucher or a prompt explanation

This is regarding SpareFare ID: 108836

I was under the impression I would receive the voucher the same day the payment was made, and the seller "transfers" the voucher, which was December 29th. Per the seller's additional information : I will give you the voucher number as soon as payment is made. I have already made the payment, seller has already made the "transfer" on December 29th . So why do I not have the voucher number so I can book my flight ? Why have I not heard from Sparefare regarding next steps since they collected my money on December 29th ?

I NEEDED TO BOOK MY FLIGHT asap, before the flight price increased as the flight was at its lowest cost all year! I tried Facebook messages, email and their useless chat option. All of which gave me the same message : We'll respond to you soon, yet no response.

As I feared, prices have increased drastically for my flight and I still do not have a voucher I "purchased" on December 29th . Thus, I am forced to purchase my ticket ABOVE the price the day I "purchased" the voucher because Sparefare failed to issue my voucher in a timely manner (several days now).

Now I am force to file a dispute with my I am my credit card company AND purchase a flight at a higher cost.

VERY DISAPPOINTED !!!!!!!!!

I sold a flight voucher on this website SpareFare on 12/14/25. Confirmed with the buyer that payment was taken out of his bank account on 12/14/25. I have still not received my payment and it has been over 10 business days. I have contacted SpareFare multiple times through their customer support email and have not received any response.

I sold an airline voucher on this platform and provided the details in good faith.
I was never notified of any issue or request for corrected details at the time of the sale, either in my account or by email.

After I contacted the site asking when I would be paid, I was told the voucher could not be validated and the buyer cancelled. There is no record of this notification in my account.

I have not been paid, and I am now waiting for confirmation from the airline regarding the voucher’s status.

The lack of clear communication and payment has been extremely stressful. I would advise other sellers to be very cautious.

I would even prefer to give 0 stars.
Complete useless portal.
I posted a bid which on trying to update transfer fee, it never got updated. All bids used their own lower fee which made bids useless to me. Multiple attempts to reach their help team to fix it, but no response. Complete waste of my time

Bought a Airline voucher via Sparefare an paid approx $900 but after two weeks i still did not receive the voucher details and no reaction on my mails. My credit card provifderc only wants to start cancellation/dispute process after 30 days so i can now not book the required tickets because of the possibility sparefare in the end will provide me with the voucher credit. What a mess!

Update: All solved in the end.

Since my last review, I have contacted Kim but still haven’t received any emails or a refund. The refund process has already dragged on for as long as 15 days. If I don’t get any updates or my refund by December 15, I will publicly share my experience on social media and recommend that platforms like Google and Facebook flag this website as a fraudulent one.

I guess I am adding my voice to those recent who are experiencing the same. I sold my flight voucher on November 20 (I confirmed it has been used). Emailed with sparefare (Kim) and got a response that the funds would be sent to me within 10 business days. I received an email from Stripe to enter my bank account information to receive payment and I completed that step. It is now the 12th business day and no funds have been sent to me. I followed up yesterday with an email back to Kim and no response. I am currently out 1113.00 USD.

UPDATE: I have now been paid for my sold travel voucher. Payment came on day 13, not day 10 as advertised. While I am glad for this particular service so that I didn't lose all of the money for a flight I cannot take, this company needs to change it's operational practices to ensure payments are made on time and communication is more frequent. It's very nerve tracking to just not know.

To whom it may concern,

I am reaching out as I've used the contact form multiple times on SpareFare and have not received a response. I sold 3 tickets using the platform for a trip that occurred in mid-November. I have been in contact with the buyer who confirmed that the tickets worked and already went on the trip and have yet to receive my payment.

If you need proof or documentation of any kind and I will send it your way, please let me know why the payment is being withheld (and if I need to complete anything on my end), and issue me the amount that was noted on the site promptly. Should I not receive any response from the company by December 9th, 2025 I will:
Report SpareFare to consumer protection authorities
Leave a public review outlining my experience (on Google, Trustpilot, Instagram, and Reddit pages)
Contact my credit card company to report the company
I am thoroughly disappointed in the platform and will escalate the situation should it not be resolved in a timely manner.

UPDATE: I reached out to Kim, as mentioned by other commenters, and my money finally went through my PayPal!! Shoutout to Kim for having this issue resolved immediately after reaching out to her. Despite my initial experience, I am generally more satisfied than I was earlier. The platform has promise in terms of its services, I think customer service just needs to ensure they respond to those experiencing issues.

Jasmine Lardizabal

I wanted to give the site a chance and bought a flight voucher. To be honest, I was unsure and nervous after reading the negative reviews here.
BUT: Everything worked out and I received my voucher as described. So I have (almost) nothing but positive things to say about this website.
The only downside is the difficult communication. My questions were not answered and for many days I was unsure whether I would receive the voucher. On a positive note, I would like to mention the communication with Kim. I received a response very quickly and my issue was dealt with on the same day.

Would I recommend it to save money on flights? Definitely!

bid on british airways voucher worth £200, and had a bid of £170 accepted by seller.. made payment through sparfare website, only to be told bid had now been rejected???? i waited 2-3 days waiting for the money to be returned to my account, but no money forthcoming.. over the next 4-5 i made countless efforts through their website, to speak to someone, buy never recieved any replies.. fed up with it all i got in touch with my bank, who have promptly returned me the money provisionally, while they await any contact from the company

I guess I should have read the reviews here before selling my voucher on this site. I sold my voucher on Nov 12th, the voucher was used by the buyer on Nov 14th and I have yet to see my payment for it.

They state that they have fixed their billing/payment issues and over a week ago received an email requesting more information to update their systems to avoid any payment delay. I did so within an hour of the email. The 10th business day came (Nov 26th) and passed without payment.

I have sent an email to Kim as requested in other review responses along with a message sent from their site and neither have garnered a response - so I'm hoping this will spark some action with someone.

If you are looking into selling (or even buying) your travel voucher, I would think long and hard about choosing this site. You might get paid, you might not. Use at your own risk.

Update: I did receive a payment on 12/3; however, it was for the incorrect amount. I was supposed to receive 444.36 GBP but instead received 444.36 USD, so I was shorted roughly 145.00 USD. I've once again emailed Kim and we'll see if it's corrected.

Update #2: Kim responded very quickly this time and apologized for the oversight. I received confirmation from Stipe that the difference is being sent, so I've adjusted my star rating from 1 to 3.

The site itself works well and fills a necessary market segment but with the current growing pains in payment processing and absent communication/customer service, it would be difficult for me to recommend them to anyone at this moment. Communication during times like this is essential and likely would have averted many of these issues and complaints.

I've used SpareFare twice in the past and have had a good experience both times. I think it's important to note that if you decide to use their service, try to complete the transaction through SpareFare to give you a peace of mind. Sellers can't always be trusted, but SpareFare can. Shoutout to Kim, she was very helpful when I had some concerns. I'll continue using SpareFare for as long as I can.

⭐️⭐️⭐️⭐️⭐️
Excellent and Honest Service!

Really impressed with the Sparafare team for their honest and transparent service. They went above and beyond to ensure customer satisfaction and even provided vouchers as part of their commitment to keeping customers happy. Truly appreciate the professionalism and integrity — highly recommend them!