Spade & Co Reviews 1,180

The experience I had from the customer service at spade & co was very responsive to my needs regarding a issue with the new watch that I had just purchased less than a week ago, turn out it was very minor and I was back with a working watch again.
Dennis

Watch is of good quality and can be worn at all times (in water)

I love my Health4 Smartwatch! It does everything I need it to do: timer, find my phone, count steps, monitors sleep, oh and it tells time! I charged it after a week, but it could have been longer, and it went from 31% to 100% in about 45 minutes. I can answer, reject or talk on phone calls, and so much more! I have only had it for a week, so we are still getting acquainted. The customer service is so responsive and amazing. I would highly recommend this watch.

I would leave 5 stars had it not taken a week and 12 e-mails before getting a phone call. Up until Trisha called I would have rated my experience 1 star. She was extremely helpful, and the issue was resolved in less than 5 minutes. Thank you, Trisha, you are a true customer service expert

The watch tracks the basic health essenstials and my communication alerts. Particularly the abillity to make an EM call, since I live alone.

Communication is excellent and the customer rep is understanding.

The company, offers, several, great products-some that, are, specifically, for health, and wellness. The smartwatch, that, I ordered, is fantastic- as it not only has many features, for health, wellness-but other features, that, are used, often. Also, I do like, that, the company, provides, many different payment options-which, is great.

I had unwittingly deleted the app that was synced to my health watch. When it was time to change to daylight savings time. I couldn't do so. I sent a message to Spade and company explaining my dilemma and they got back to me immediately with information on how to download the app and sync it to my watch again. They gave me very clear instructions which I appreciated and can't thank them enough for their quick response.

We weren't able to use a watch that we ordered. On discovering this, we began communicating with customer service and after following instructions for a return, we were continually informed until we received our refund. Best service ever. Thank you, Winnie, Nick and Judy!!

I got the help I needed and accomplished what I set out to do. My customer service Nick was great!

I love my new watch! It is colorful and easy to read. I had trouble reading my old watch outside. It has a lot of options which is also nice.

My contact, Trisha, never gave up on me. I'm 72 and found some of the icons a bit confusing. Iwas trying to resolve my problem my way, and didn't fully grasp what I really should be doing. About 4 very patient emails later, I was able to solve my issue. Thanks Trisha 😊

I have been frustrated that my watch froze after trying daylights savings time and had a hard time finding a direct number for Spade & Co. However, once this digital immigrant found a direct phone number (old school) I talked to a real person (Trisha) we were able to get my watch running perfectly again :) Trisha was very patient with me and didn't seem to mind repeating instructions, while asking clarifying questions. Great job Spade & Co having a phone number to talk with a real support person, helping with my real problem - well done!

Great fitness watch. Nothing hard to figure out. I forget I am wearing it. I dont have to pay any monthly fee. Easiest fitness watch I have ever used and affordable. I have had no problems with it at all.😊

I loved the watch but it just stopped, black out, after about 4 months of use. Company offered ideas to "reset" but nothing works. VERY DISAPPOINTED in customer service. Too bad for a good product, if it just lasted more than 6 months!

The Smartwatch is just as described. It arrived on time and was ready for use. It has so many wonderful features, I don't know what I did without it!

I had to get to know the watch first but now I’m in love! Thank you!

Love the watch and battery life, although the wake gesture keeps turning itself off. Could use an EKG. Otherwise, great.

The watch is easy to set up and use. Fast shipping.