Spade & Co Reviews 1,173

Spade & Co

Trisha was awesome, answered all my questions, she did not get rattled, and had a great personality,
she was also relaxed and could easily assist any
customer from 16-75 years old, its takes a special person to do that! Give Trisha a raise and a bonus! Your guys have created a Incredible and Terrific Watch!!!

Tisha was just amazing. She walk me through issues I was having with my smart watch. She is a wonderful customer service person.

I have had my watch for a couple years. I find it quite accurate except for the blood sugar. This watch does so many different things so it did take me a while to figure out how best to set it up for what I needed. But my battery still lasts a good seven days. And I love getting my messages and phone calls without having to run across the room to get my phone. I highly recommend it.

I was very confused because I didn't understand why part of the tracking app that the Spade watches use was no longer working. After the many, many questions I emailed, the Spade watches team answered my questions. A special Thank You to Trisha that explained everything so patiently and so well, and worked through my misunderstandings with me. This is a stellar troubleshooting and support group!

I’ve had my smartwatch 4 around a year love it the battery life is great very comfortable in Rose

I received my watch quickly. I have had it for well over a year and I wear it daily. This includes when I am working with the horses and gardening. It gets banged around and it still works perfectly. The battery life is excellent! I am very pleased with my watch and am glad I decided to buy this watch instead of another fitbit.

Easy to purchase from Spade & Co. Easy to move around the website. Great product. I really like my HealthWatch4.

I like the long battery life. I can charge it once a week and it’s good to go. I like that it measures my heartbeat and stress levels.

This is my second time talking with Trisha, the Spade and Co. representative. Both times, she was informative, extremely patient and helpful, making sure I was understanding her directions. I am a Sr. who is very untechy, but she was able to walk me through everything.

The customer service is outstanding. The response to any of my questions is almost instant instantaneously. The lady that helped me with my issues very very professional. They hired the right person when they hired her.

Trisha is excellent! She was very helpful on troubleshooting my account. She is very understanding, kind, and has a great sense of humor. She is an asset to your team!!!!

I received my watch there was a minor disc function so I got a hold of customer service and that was awesome I do know I got a Fitbit years ago and it started burning my hand in 6 months they wanted me to send the watch back and they never gave me a replacement I am so glad that you are not Fitbit no Fitbit

I had a problem with my watch, and they solved it immediately. I was very happy.

The assistance I received from Trish was beyond wonderful. She is so helpful, kind resourceful, and patient. I have never dealt with anyone so nice and so competent. She does not give up until the issue is resolved. I get very nervous about these technical devices and she calms me right down and I know she will help me. Thank you from the bottom of my heart. Trish, I feel comfortable knowing that I could just email you and you’re ready to help me.
By the way, I dealt with Judy , as well and she was also very kind and helpful

I got to talk to a real person who was very helpful and patient and professional. She sent me an email immediately as well to provide additional instructions to fix my problem. I also sent an email for help and got a response quickly with helpful information. Thank You.

The watch was very good and had a lot of nice features. There were some that I needed to help track health problem that were not available. I had to go to a different product.

did something really stupid with my smart watch and lost all the data stored for exercise and breathing training. i 5 minutes their customer service took me thru steps to retrieve information and everything is good. great price for watch, great product and great service!!!!! what a combination, especially for a 75 yo that is not too tech savvy

Prompt response and issue resolved…great service!

This is my second Spade Watch. I had my 1st watch years ago and really liked it. I also like this new one. Spade & Co is a good company and offer help efficiently and promptly.

I have worn a Spade watch for many years. Recently I was unable to charge it. I checked with Chatgpt and the Spade help center. After many suggestions of switching outlets, turning the watch off and on, cleaning the connections....something clicked..and I was able to charge it to 100%. I think the solution was "rebooting" it many times. Glad I did not give up! Also, Spade offered me a 50% discount on a new charger if problem did not resolve. Love Spade!!!