Spade & Co Reviews 1,169

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers are thrilled with the product, finding it easy to use and set up, and appreciating its features and functionality. Many people highlight the exceptional customer service, noting quick response times and helpful, professional assistance that often resolves issues efficiently. The overall user experience is described as positive, with many praising the product's value and performance, especially its long battery life. However, some customers also noted issues with the product's quality, specifically concerning inaccurate temperature readings, slow syncing of activity data, and problems with the heart rate monitor. A few people experienced their watches stopping working or having issues with charging and battery life after a short period. There were also occasional mentions of difficulties with customer service responsiveness in some instances.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers praise the watch's long... See more

User experience

Users describe positive interactions with the user experience. Many reviewers highlight the ease of use and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and efficiency... See more

Quality

Reviewers mention ambiguous feedback about quality. Many consumers praise the stylish design, comfort, and... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used a Fitbit for years and I needed a change because I was questioning the accuracy of the data. I chose this fitness watch because it had all the functions I needed, and more, plus the positive... See more

Rated 5 out of 5 stars

Through NO fault of the Company, I had to return a perfectly working watch and accessories due to my inability to properly wear it. I could not ask for a kinder and helpful response to my issues, i... See more

Rated 5 out of 5 stars

Spade and Co. has the finest customer service I have ever experienced! My husband has a Smartwatch 4, which he likes a lot but we never could get the weather to give an accurate temperature reading.... See more

Rated 5 out of 5 stars

did something really stupid with my smart watch and lost all the data stored for exercise and breathing training. i 5 minutes their customer service took me thru steps to retrieve information and ever... See more


Company details

  1. Watch Manufacturer

Written by the company

Spade & Co is a health and fitness brand committed to improving people's lives. Our goal is to empower everyone to live a healthier and more active lifestyle. Our latest product, the Health Smartwatch 3, is designed to help you track your daily activity, heart rate, blood oxygen level, and sleep.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I am enjoying the Smartwatch 4 to track…

I am enjoying the Smartwatch 4 to track my stats on health. I thought I was active enough, and that I was sleeping well, but I needed to see it on charts since I have recently needed to be in the medical system. I love the ease of it. I had a tiny issue with a leather watchband but their customer service (Trisha) fixed it right up for me. Good communication, good product. Good problem resolution.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy

I researched smart watches and other trackers for about 10 days and decided on buying your smartwatch 4 for my husband and myself. I have now been wearing my watch for over 2 months and absolutely love it.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Fitness Watch

I used a Fitbit for years and I needed a change because I was questioning the accuracy of the data. I chose this fitness watch because it had all the functions I needed, and more, plus the positive comments from other users. In addition, the price encouraged me to buy it.
After using it for 2 weeks, I am thrilled. It's so accurate for my exercises, inside and outside, the battery life is amazing, and I love all the other functions for sleep, heart, etc. Everything advertised is true to word. I Highly recommend for anyone that is looking for a nice upgrade or first-time user. It's easy to use and set up.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Through NO fault of the Company

Through NO fault of the Company, I had to return a perfectly working watch and accessories due to my inability to properly wear it.
I could not ask for a kinder and helpful response to my issues, involving a timely refund. Wish other companies were this willing to work with their customers!
Thank you

4 May 2026
Unprompted review
Rated 5 out of 5 stars

We love our watches and we bought one…

We love our watches and we bought one for my Mom. The charge on the watches lasts even longer than a week and they are so easy to use. I get the time, date, steps, reminds me to drink water, my heart rate, stress rate and weather and it tracks my steps. For the money, it is just a great watch! Comfortable also !

4 May 2026
Unprompted review
Rated 1 out of 5 stars

I have had my watch for 4 months

I have had my watch for 4 months. About a month ago now the battery won't hold a charge. I got your company you told me what to do. I did them all couple of times. Still doesn't work. So you told me to go to Amazon because that is where I bought it from. They were going to give me a full refund. But when they went to print return label your company said it was past the 30 days. So I needed to get in touch with your company. I'm getting the run around. I live on SSI. One hundred dollars for a watch that has a defected battery is a lot of money for me. I know there is a manufacturer warranty. But apparently you would rather screw someone than to back your product. So for a few weeks I have been dealing with this watch and charging it twice a day so I know it will last while I am out and about. It's a PAIN
They have now sent me a replacement watch. Which I'm glad they fixed the issue. But the fact is I still got the run around which should have never happened.

11 April 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi JoDee,

Thank you for updating your review and for giving us the opportunity to make things right.

We completely understand your frustration with the original experience, especially after going through troubleshooting steps and dealing with the confusion between Amazon’s return process and our manufacturer warranty support. Since the order was placed through Amazon, their return policies and timelines are handled separately from ours, which unfortunately can sometimes create added back and forth for customers.

That said, we still wanted to help, and we’re glad we were able to provide a replacement watch directly and get you back up and running.

We truly appreciate your patience throughout the process and hope your replacement continues working well for you moving forward.

-Spade & Co Team

Rated 5 out of 5 stars

I recently bought a competitors watch

I recently bought a competitors watch. After working with it for at least four hours, I never could get it to sync with my phone so I returned it. I received the Spade &Co watch on Saturday In the mail, and within ten minutes it was working properly.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Love the watch

Love the watch, hate the metal band with the 4 health watch. Its too masculine for a woman's watch.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with my smart watch 4…

I had a problem with my smart watch 4 the screen was very dark outdoors, and I could not read it. Filled out on request for assistance on Spade and Company website. Received an email from Trisha to assist me with my issues. After a few emails Trisha finally fixed my issue with the dark screen. I can now see the screen perfectly outdoors. Thank you Trisha for all your assistance and resovling my issue. Trisha you are the best.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

My first smart watch and its wonderful

My first smart watch and its wonderful! Very accurate! It does everything the more expensive brands do! Stylish and comfortable to wear. I wear it in the pool and it works wonderfully! Long battery life is great too! I charge once a week or so. I highly recommend this watch!

29 April 2026
Unprompted review
Rated 4 out of 5 stars

This is a very nice scale

This is a very nice scale. The concept of the scan is great. Customer service exceptional. Only issue for me was that I could not get it to connect. Tried everything I knew. Even called my internet provider. No luck.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Spade & Co This Watch is Inconceivable

Spade & Co

Trisha was awesome, answered all my questions, she did not get rattled, and had a great personality,
she was also relaxed and could easily assist any
customer from 16-75 years old, its takes a special person to do that! Give Trisha a raise and a bonus! Your guys have created a Incredible and Terrific Watch!!!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I have had my watch for a couple years

I have had my watch for a couple years. I find it quite accurate except for the blood sugar. This watch does so many different things so it did take me a while to figure out how best to set it up for what I needed. But my battery still lasts a good seven days. And I love getting my messages and phone calls without having to run across the room to get my phone. I highly recommend it.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I was so confused.

I was very confused because I didn't understand why part of the tracking app that the Spade watches use was no longer working. After the many, many questions I emailed, the Spade watches team answered my questions. A special Thank You to Trisha that explained everything so patiently and so well, and worked through my misunderstandings with me. This is a stellar troubleshooting and support group!

22 April 2026
Unprompted review

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