Spade & Co Reviews 1,192

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 441 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness, patience, and professionalism of the support staff. Many appreciate the quick response times to inquiries and the ease of setting up and using the products. The smartwatches are often described as a fantastic value, performing better than anticipated and offering a long battery life. People love the watches for their various features, stylish design, and reliability, with some users having owned them for years without issues. However, some customers also noted issues with product quality, such as inaccurate temperature readings, defective watches that wouldn't program or hold a charge, and problems with syncing activity. A few other people also felt that certain features, like blood pressure monitoring or fall alerts, were missing or did not function as expected. Additionally, some reviewers experienced difficulties reaching customer support by phone or email, leading to frustration.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its features and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of setup and use... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as amazing, excellent,... See more

Quality

Customers had ambiguous experiences with quality, with many praising the watch's appearance, comfort, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spade and Co. has the finest customer service I have ever experienced! My husband has a Smartwatch 4, which he likes a lot but we never could get the weather to give an accurate temperature reading.... See more

Rated 5 out of 5 stars

I am so pleased with Spade an Co customer service. Trisha returned my email very quickly with an answer to my question. And we personally corresponded back and forth with a solution that was better... See more

Rated 5 out of 5 stars

The Health Watch 4 is a fantastic value, and performs better than I had anticipated. The Very Fit app interfaces wonderfully, is very easy to use, and tracks/provides a wide variety of health informat... See more

Rated 5 out of 5 stars

Through NO fault of the Company, I had to return a perfectly working watch and accessories due to my inability to properly wear it. I could not ask for a kinder and helpful response to my issues, i... See more


Company details

  1. Watch Manufacturer

Written by the company

Spade & Co is a health and fitness brand committed to improving people's lives. Our goal is to empower everyone to live a healthier and more active lifestyle. Our latest product, the Health Smartwatch 3, is designed to help you track your daily activity, heart rate, blood oxygen level, and sleep.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 35% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

From what I've been through I don't…

From what I've been through I don't believe this company is capable of improving. Why? They only give you 30 days warranty on these watches. Even seconds will last 60 days. I believe they are in the business of giving us seconds that didn't come through their manufacturing process properly and charging us top dollar. Mine is 5-6 months old. It is loosing 78percent of the charge every 4 hours,. It was on charger all night. This morning at 9:15 it was 100%. Fourhours later it was down to 22% and now at 5pm its at 17%. This is not a proper functioning watch. I paid top dollar for a piece of their junk and because it operated for 80 days, plus they said (pardon me, "they" is incorrect.....they don't talk to you at all....its AI that comes back to you with a canned speech offering a $15.00 Credit on future purchases. If you want a reliable smartwatch, theLAST PLACE TO GO IS SPADEANDCO. They are dishonest, greedy, don't give a hoot about what they left you with....they got their money and that's all that matters to this despicable play actor. Don't deal with them ever. You will regret it. They are downright liars, so protect yourself.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Best for the money

Affordability, great battery life, great price, does all the things I need it to. Only downside is the cheap bands it comes with- I hate those plastic things

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I really like this smartwatch

I really like this smartwatch. I like the apps on it, like the heart rate, stress, Sp02, and sleep monitoring. I have a variety of disabilities that the watch can monitor. I also like that the watch has a long period of time before it has to be charged again. Also, I love receiving my emails and texts as well as answering the phone on my watch. Just like the old Dck Tracy comic series. However, the weather app needs to be corrected. At times, it shows a large temperature like 217 degrees when it is actually 12 degrees on the watch home page, which is very close to being accurate. Overall, I really enjoy and like the smartwatch.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I am really loving this health watch

I am really loving this health watch. The battery lasts for days (!) and it is comfortable. I bought it for the sleep and heart rate information, but I'm enjoying the other features to. It's not overly complicated yet has plenty of features.

22 January 2026
Unprompted review
Rated 3 out of 5 stars

I have Spade & Company smart watch for…

I have Spade & Company smart watch for almost a year. At first, I was very impressed. But, now that I’ve had it for a while, this watch has some major issues. It is hopelessly inaccurate, if you’re using it for sleep data. It will show that you are sleeping, when you’re awake, and that you are awake, when you’re sleeping. And, if you are awake for more than a short time in the middle of the night, it’ll almost always limit your sleep data to either before or after the period you were awake. It’ll often display inaccurate SpO2 data, heart rate, and respiration data during sleep. For instance, the detailed data for SpO2 will be summarized as ranging from 92 to 100%, but if you look at the detailed data, there are no data points that show 92%. I also find it incredibly annoying that, the watch will not record naps as sleep. Their simplistic AI notifications are beyond annoying and are completely useless. This watch has great potential, but I think the major issue involves the firmware programming, which appears to be quite sloppy.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I really love this watch!!!

I really love this watch! I thought it was going to have a bigger face from the pictures I saw online but it didn't, which I liked. I love the band and how after you buckle the band, the rest of it goes through an opening so it doesn't flop or get hung up on things! Very clean looking. It was very easy to set up too! Honestly, it was so easy I don't even remember how I did it! I just downloaded the app and probably hit a button. (I usually have to get my son to help me but I did it all by myself!) Love the color too! I purchased the rose gold. Love it!

25 December 2025
Unprompted review
Rated 4 out of 5 stars

Enjoy the watch.

The watch is great. I have two mild complaints/comments. The strap that came with it was tight and I would have appreciated a little longer. No big deal. And I disagree with the step counter, I walk down my stairs (13 steps) and it shows 6 or 0. I'm sure this is just to make me walk more. Overall, I'm happy. Got another strap and walking more. Thanks.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

I have now owned this watch for 3…

I have now owned this watch for 3 months and what a blessing it has been. From recording my steps and ever present reminder that motion is lotion and life to the body. Heart rate recording, sleep time to temperature updates and the seamless link to my phone has and continues help me with activities of daily living. It is a watch that is extremely affordable and should be on the wrist of everyone.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Great battery life easy to understand…

Great battery life easy to understand the metrics can be connected to phone to receive texts calls… helps with my sleep patterns, only issue I have is the wrist band, not very comfortable in warm weather as it promotes sweaty wrist. Charge a few dollars more for a premium band

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Love my watch!

Love my watch!! But I ordered a leather band at the end of December and never received it. It was not your fault as it was the post office that apparently missed placed it. Will definitely get another watch in the future!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

I have had my watch my wife bought me…

I have had my watch my wife bought me for about 8 months. Now it won’t charge. I have tried two different chargers but neither one will charge the phone. Nice watch but useless right now. I had a Fitbit for about three years before it went belly up and wouldn’t connect to the app. Much better than 8 months for this watch. It would be nice if you came up with a product that would actually last. Tired of wasting money on trash.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process, great products so far.
Thank you very much

10 January 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi David,

Thank you for your review! We’re glad to hear the process was easy and that you're happy with the products so far. We truly appreciate your support!

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