Spade & Co Reviews 1,182

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, highlighting its value and performance, often noting its long battery life and ease of use. Many consumers appreciate the excellent customer service, with numerous mentions of quick and helpful responses from support staff who effectively resolve issues. However, some people were dissatisfied with the product's quality, reporting issues such as inaccurate readings for temperature or heart rate, and some watches ceasing to function shortly after purchase. A few customers also mentioned difficulties with customer service, citing slow response times or a complete lack of assistance for their concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the Smartwatch 4,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

User experience

Consumers generally find the user experience to be positive, highlighting the ease of use and setup. Many... See more

Quality

Users describe ambiguous interactions with quality. Many customers are pleased with the watch's stylish... See more

Response time

Customers consistently note positive experiences with response times, often highlighting the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trish was an exceptional resource. As seniors burned so many times with spammers and hackers, we were so cautious about an online purchase and then was model best fit our lifestyles. Trish took a pers... See more

Rated 5 out of 5 stars

Spade and Co. has the finest customer service I have ever experienced! My husband has a Smartwatch 4, which he likes a lot but we never could get the weather to give an accurate temperature reading.... See more

Rated 5 out of 5 stars

Through NO fault of the Company, I had to return a perfectly working watch and accessories due to my inability to properly wear it. I could not ask for a kinder and helpful response to my issues, i... See more

Rated 5 out of 5 stars

I am so pleased with Spade an Co customer service. Trisha returned my email very quickly with an answer to my question. And we personally corresponded back and forth with a solution that was better... See more


Company details

  1. Watch Manufacturer

Written by the company

Spade & Co is a health and fitness brand committed to improving people's lives. Our goal is to empower everyone to live a healthier and more active lifestyle. Our latest product, the Health Smartwatch 3, is designed to help you track your daily activity, heart rate, blood oxygen level, and sleep.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Spade watch ,No

Bought Spade 4 because of price and features a few months ago. You know that saying that you get what you pay for? That's my feeling! Face kept changing by itself outside temperature would show 233 degrees fahrenheit, features came on by themselves, heart monitor was way off. I could go on but I won't. Contacted support and of course they me a list of things to try but nothing worked. Tried to get an exchange but you know how that went. My advice spend little moreb$$$ and get a Fitbit.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Easy to Keep track

This watch was easy to set up. I’m finding it easy to make use of its features. I like the large face of the watch and that I can change it. The exercise tracking is easy. The watch battery keeps its charge for about 3 weeks. It takes about an hour to charge.

26 January 2026
Unprompted review
Rated 4 out of 5 stars

I purchased my Smartwatch 4 om December…

I purchased my Smartwatch 4 om December 2025. I previously used the Smartwatch 3.

I love the Smartwatch 4. It tracks my steps and distance much better than the Smartwatch 3. The battery life is phenomenal at 10 + days. I also love the larger screen.

The Smartwatch 4 also receives phone calls and sends me notifications much better than the Smartwatch.

I recommend this watch to everyone who asks.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

From what I've been through I don't…

From what I've been through I don't believe this company is capable of improving. Why? They only give you 30 days warranty on these watches. Even seconds will last 60 days. I believe they are in the business of giving us seconds that didn't come through their manufacturing process properly and charging us top dollar. Mine is 5-6 months old. It is loosing 78percent of the charge every 4 hours,. It was on charger all night. This morning at 9:15 it was 100%. Fourhours later it was down to 22% and now at 5pm its at 17%. This is not a proper functioning watch. I paid top dollar for a piece of their junk and because it operated for 80 days, plus they said (pardon me, "they" is incorrect.....they don't talk to you at all....its AI that comes back to you with a canned speech offering a $15.00 Credit on future purchases. If you want a reliable smartwatch, theLAST PLACE TO GO IS SPADEANDCO. They are dishonest, greedy, don't give a hoot about what they left you with....they got their money and that's all that matters to this despicable play actor. Don't deal with them ever. You will regret it. They are downright liars, so protect yourself.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Best for the money

Affordability, great battery life, great price, does all the things I need it to. Only downside is the cheap bands it comes with- I hate those plastic things

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I really like this smartwatch

I really like this smartwatch. I like the apps on it, like the heart rate, stress, Sp02, and sleep monitoring. I have a variety of disabilities that the watch can monitor. I also like that the watch has a long period of time before it has to be charged again. Also, I love receiving my emails and texts as well as answering the phone on my watch. Just like the old Dck Tracy comic series. However, the weather app needs to be corrected. At times, it shows a large temperature like 217 degrees when it is actually 12 degrees on the watch home page, which is very close to being accurate. Overall, I really enjoy and like the smartwatch.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I am really loving this health watch

I am really loving this health watch. The battery lasts for days (!) and it is comfortable. I bought it for the sleep and heart rate information, but I'm enjoying the other features to. It's not overly complicated yet has plenty of features.

22 January 2026
Unprompted review
Rated 3 out of 5 stars

I have Spade & Company smart watch for…

I have Spade & Company smart watch for almost a year. At first, I was very impressed. But, now that I’ve had it for a while, this watch has some major issues. It is hopelessly inaccurate, if you’re using it for sleep data. It will show that you are sleeping, when you’re awake, and that you are awake, when you’re sleeping. And, if you are awake for more than a short time in the middle of the night, it’ll almost always limit your sleep data to either before or after the period you were awake. It’ll often display inaccurate SpO2 data, heart rate, and respiration data during sleep. For instance, the detailed data for SpO2 will be summarized as ranging from 92 to 100%, but if you look at the detailed data, there are no data points that show 92%. I also find it incredibly annoying that, the watch will not record naps as sleep. Their simplistic AI notifications are beyond annoying and are completely useless. This watch has great potential, but I think the major issue involves the firmware programming, which appears to be quite sloppy.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I really love this watch!!!

I really love this watch! I thought it was going to have a bigger face from the pictures I saw online but it didn't, which I liked. I love the band and how after you buckle the band, the rest of it goes through an opening so it doesn't flop or get hung up on things! Very clean looking. It was very easy to set up too! Honestly, it was so easy I don't even remember how I did it! I just downloaded the app and probably hit a button. (I usually have to get my son to help me but I did it all by myself!) Love the color too! I purchased the rose gold. Love it!

25 December 2025
Unprompted review
Rated 4 out of 5 stars

Enjoy the watch.

The watch is great. I have two mild complaints/comments. The strap that came with it was tight and I would have appreciated a little longer. No big deal. And I disagree with the step counter, I walk down my stairs (13 steps) and it shows 6 or 0. I'm sure this is just to make me walk more. Overall, I'm happy. Got another strap and walking more. Thanks.

21 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look