Updating my poor review of 1/26. Someone finally responded to my long overdue order. Could not explain the delay but apologized and took the entire blame. Admitted it was not in keeping with their no... See more
Company replied
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Purchased parts were never delivered. Contacted me 2 months later to say parts were out of stock. No communication after that. I have not received a refund, I do not know if my parts are back ordered.... See more
Company replied
After having problems with a order, Ms, hageböck reached out to me and got the problem fixed really quickly. Shipping was again really fast and uncomplicated. Definitely will order more in the future.... See more
Company replied
the parts were reasonably priced. the website was easily navigated.. my employer decided after I had already placed the order to get a second opinion on the broken equipment and I needed to cancel my... See more
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Company details
Information provided by various external sources
Next-Generation distribution of spare parts to empower your business. We share expertise with competitive products.
Contact info
Ground Floor, 8-9 Marino Mart, D03 P590, Dublin, Ireland
- +353 1 442 8767
- support@sp-spareparts.com
- sp-spareparts.com
4.0
Great
126 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased parts were never delivered, no refund
Purchased parts were never delivered. Contacted me 2 months later to say parts were out of stock. No communication after that. I have not received a refund, I do not know if my parts are back ordered. This has caused project delays and I had to find another supplier.
20 December 2025
Unprompted review
Reply from SP SpareParts
Thank you for your feedback Cordell. We sincerely apologize for the inconvenience and the disruption this may have caused. The refund has now been processed. If you need any further confirmation or assistance, please let us know and we’ll be happy to help.
Updating my poor review of 1/26
Updating my poor review of 1/26. Someone finally responded to my long overdue order. Could not explain the delay but apologized and took the entire blame. Admitted it was not in keeping with their normal business model. Expedited my order and refunded shipping. One can only ask they learn from a mistake such as this. I will do business with them again.
9 February 2026
Unprompted review
Reply from SP SpareParts
Thank you for updating your review James. We sincerely apologize again for the initial delay and fully understand the frustration it may have caused.
We’re glad we were able to resolve the issue.
We truly appreciate your understanding and the opportunity to make things right.
kind customer service
I ended up not purchasing anything but the customer service was very kind and helpful, I got decent prompt replies to every question I had.
2 February 2026
Unprompted review
Reply from SP SpareParts
Thank you for your kind words Lili!
We’re glad we could help and that our team was able to assist you promptly.
Resolving a problem with a order
After having problems with a order, Ms, hageböck reached out to me and got the problem fixed really quickly. Shipping was again really fast and uncomplicated. Definitely will order more in the future. Thank you to the support team
5 January 2026
Unprompted review
Reply from SP SpareParts
Thank you very much for your feedback Emanuel.
We’re glad to hear the issue was resolved quickly and that everything went smoothly afterward.
We truly appreciate your trust and look forward to assisting you again in the future.
Order never arrived, refund still not made, no one to talk to.
I made an order on January 2026 Friday 2nd, I paid for the express shipping (24-72hrs). Processing time is 0-1 day (according to their website) today I still have not received the piece nor a confirmation of any shipping tracking. In their support email, they just answered once and never again.
I asked for a refund, still the refund has not arrived, and I have not received any response there after.
I´m afraid I will loose my money, should have done a better research about this website. Talking to the phone, they say they cannot see refunds nor they can see any orders made, they will "forward" the petition to another department and I will be contacted.
Hope they return me the money... otherwise I´ll have to pay for it myself.
AFTER THIS POST, THEY CONTACTED ME AND SENT ME THE REFUND.
12 January 2026
Unprompted review
Reply from SP SpareParts
Thank you for updating your review.
We sincerely apologise for the delay, the lack of follow-up, and the frustration this situation caused. This is not the experience we want any customer to have.
Following your post, we were able to review the case internally and ensure the refund was processed. We understand this does not justify what happened beforehand, but we hope it helps bring proper closure to the issue.
Christina was attentive
Christina was attentive, accurate and very courteous!
19 December 2025
Unprompted review
Reply from SP SpareParts
Thanks for sharing your experience Habu! Glad our support team could help.
Great pricing fast shipping and delivery
Great pricing fast shipping and delivery
14 December 2025
Unprompted review
Reply from SP SpareParts
Thanks for your feedback, Ramiro! We’re glad to hear we met your expectations.
Helpful with my inquiry
12 November 2025
Unprompted review
Reply from SP SpareParts
Thanks for your feedback, Nick! We’re glad to hear our support team was able to help you.
Ordered couple seals fron them
Ordered couple seals fron them, didnt receive any confirmation email, or anything else. They are not answering email. Dont give your money to them
1 November 2025
Unprompted review
Reply from SP SpareParts
Thanks for your feedback, Arttu. We’re sorry for the inconvenience caused. We’ve already contacted you to resolve the issue.
Had to pay $42.00 in additional…
Had to pay $42.00 in additional shipping fees upon delivery, due to this being delivered from oversees.
27 October 2025
Unprompted review
Reply from SP SpareParts
Thank you for your feedback Donald.
We’re sorry for the inconvenience caused by the additional shipping fees. Unfortunately, these charges are applied by U.S. customs and government import policies, and are beyond our control. We always aim to keep our prices transparent and appreciate your understanding.
Great support
Some one answering me and trying a solution for my request.
27 October 2025
Unprompted review
Reply from SP SpareParts
Thanks for your feedback Rui! We are glad to hear that our support team was able to help you.
Prompt, Excellent Service
Have used this vendor several times. They are always great.
17 October 2025
Unprompted review
Reply from SP SpareParts
Thanks a lot for your kind words Kevin! We really appreciate your continued trust and are glad to know our service meets your expectations.
Paid €273 – No Delivery, No Refund, No Communication
We are a professional machining company and placed an order with SP SpareParts (sp-spareparts.com) on October 12th, 2025 (Order #25PINV048023) for industrial bearings (€273.05).
Despite the payment being completed, no items were ever shipped and the company completely ignores all emails and messages regarding cancellation or refund.
This behavior has caused operational problems for our business.
We have already initiated legal action and reported the case to the relevant authorities in Ireland, including the Consumer Protection agencies, and to our bank (Revolut) for a chargeback procedure.
Very poor service and total lack of communication — other businesses should be extremely cautious.
12 October 2025
Unprompted review
Reply from SP SpareParts
Thank you so much for taking the time to talk with us over the phone and for sharing your honest feedback.
We truly understand that every situation has its nuances, and we really appreciate the chance to listen and learn from your experience.
We take full responsibility for the things we can do better and are already putting improvements in place.
Please know that we’re always here for you if you need anything else — your satisfaction means a lot to us.
Warm regards,
The SP SpareParts Team
Very helpful!
Very helpful in getting me the information and guiding me to the proper place to order!
22 October 2025
Unprompted review
Reply from SP SpareParts
Thanks for your feedback, Steve! We're glad we could help you!
Reply from SP SpareParts
Thanks for your feedback Miguel! We’re glad you received your parts and had a good experience. Your recommendation means a lot to us
I chatted with Christina and she was…
I chatted with Christina and she was very helpful answering all my questions
9 October 2025
Unprompted review
Reply from SP SpareParts
Thank you Marcos! We’re glad to hear that our support team was able to help you and answer all your questions.
GREAT HELP ON OUR URGENT ORDER
GREAT HELP ON OUR URGENT ORDER - Katia and the rest of the SP team helped with our urgency, which will lead us to want to purchase more in the future.
8 October 2025
Unprompted review
Reply from SP SpareParts
Thank you so much for your kind words Dani! We’re really happy we could support you with your order, and we look forward to helping you again in the future.
Quick to respond and very helpful
Quick to respond and very helpful. Also, very easy to get a quote (I needed it quickly!)
24 September 2025
Unprompted review
Reply from SP SpareParts
Thanks for your feedback Louis! We’re glad our support team was able to help you.
Horrible Service and Hidden Fee
Ordered a part for the tractor a week ago. Had to sign up for an account just to get tracking details. Paid $50 to ship a $20 part. Then had to yet another $20 for import fees or I would not be able to receive the parts. NOBODY from SP would email back outside of the canned "go to the website" canned response. Not one word from the company saying indicating I would have to pay MORE in shipping fees than I already did. I would NEVER recommend this company. Lack of proper communication and auto generated responses suck. If I could cancel my order and get a FULL refund I would.
6 September 2025
Unprompted review
Reply from SP SpareParts
Thanks for your comment, Mike. We’re very sorry to hear about your experience and the frustration caused, and we truly appreciate your feedback. The additional fee you mentioned is an import duty charged by U.S. customs, and unfortunately it’s not something we can control as it is applied directly by the government. We understand how inconvenient this can be, and we’ve already reached out to you by email to assist further. We’re sorry again for the trouble.
company is live and replaying
further to my earlier email and review. Now I have received my money back. And received call from mr. Henrik Lindebergh about sorry and discuss the issue.
I suggest as discussed to update correct stock position on line. so that customer won't place PO and sent payment. He informed there company will take care in future
22 August 2025
Unprompted review
Reply from SP SpareParts
Thanks for your feedback, Bhavik, and sorry for the inconvenience. As we already informed you, the refund has been processed but sometimes it can take a few days to be reflected in your account. We have reached out to you again to provide more details and confirm the status. We sincerely apologize for the delay and the frustration caused.
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