Southcliffdentalgroup Reviews 

422
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers had a great experience with this company. Customers frequently mention that the medical staff and dentists are incredibly kind, professional, and thoroughly explain every procedure to put nervous patients completely at ease. People also appreciate the exceptionally friendly reception teams who consistently provide a welcoming atmosphere and ensure that visits run smoothly from the moment patients walk through the door. Some reviewers were not happy with communication issues, noting frequent difficulties trying to reach the clinic by phone. Consumers also mentioned that administrative responses can take a long time, leading to occasional frustration when attempting to secure timely assistance or change scheduled appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that receptionists and dental teams are exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting that reception staff and... See more

Customer service

Users describe ambiguous interactions with customer_service, reflecting a high level of disagreement among... See more

Location

Reviewers mention ambiguous feedback about location, reflecting a wide variety of different branches visited... See more

User experience

People report positive experiences with user experience, highlighting consistently friendly staff and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily at the reception deals with our family when making an appointment and on general customer care . We all agree she is top notch on patient handling. The young lady is very pleasant and tends in p... See more

Rated 5 out of 5 stars

Had a Sunday hygiene appointment at South Cliff Dental Practice (Trinity Place). The appointment was made by a lovely, professional and well mannered gentleman. The dental hygienist, Ms Pooja, was... See more

Rated 5 out of 5 stars

I attended southcliff dental group st Leonard’s today, I had such a great experience! The staff was warm and welcoming, my nurse caris and dentist gayatri took the time to explain everything clearly.... See more

Rated 5 out of 5 stars

This is our dental practice for a few years now. They went through some hard time, but I and my family never had any issues or cancellation. Our dentists have always been nice, explaining everything,... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Implants Periodontist

Information provided by various external sources

We are a group of dental practices providing NHS and private dentistry to patients in East Sussex, West Sussex and Hampshire. Dental treatments include implants, endodontics, periodontics and sedation.


Contact info

4.2

Great

TrustScore 4 out of 5

422 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(422)

217 reviews in the last 12 months

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Rated 1 out of 5 stars

Southcliff Dental practice in Whitehalk…

Southcliff Dental practice in Whitehalk Brighton, is one of the worse dental practice, they cancel your appointment with a text, you phone them to try and rebook nobody answers the phone, you leave a voice male, and no one gets back to you, I had more cancelled appointments than actual appointments, I won’t be using them again.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Superlative service

I have recently received superlative dental care from Westbury Downs Dental Care, part of Southcliff Dental Group.
I presented with a complicated facial pain condition that could have been dental or ENT in origin. A young dentist named Morad made the fullest effort to understand, diagnose and provide for my needs.
I recommend him without reservation.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

My Teeth never looked so White

I had an appointment with Helen, the hygienist at Southcliffe Dental Practice, Hamble-Le-Rice, Southampton and she was absolutely wonderful. She was so gentle and made the whole experience really comfortable. My teeth have never looked so white, I was genuinely amazed with the result! You can tell she takes real pride in her work. I highly recommend Helen if you’re feeling even slightly nervous about seeing a hygienist. I have no doubt she was obviously top of her class at dental school.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience at…

I had a really positive experience at this dental clinic in Eastleigh. From the moment I walked in, the reception staff were welcoming and efficient, which made the whole visit feel smooth and stress-free.
The dentist was professional, patient, and took the time to explain everything clearly before starting the treatment. I especially appreciated how they checked in regularly to make sure I was comfortable. The clinic itself was clean, modern, and well-organised, which gave me confidence in the level of care.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Service and Communication at Station Plaza Hastings and No Information on Closure.

On 14th April I had my six-monthly appointment to see my dentist Roger Mayal at Hastings Station Plaza, and one week before, on 7th April I received an email from Station Plaza Dental confirming the appointment and telling me that they were looking forward to seeing me.
My wife had left the surgery last year and registered elsewhere because she had had a filling which fell out the next day and it took over an month, over 50 telephone calls and emails (they never answer), and the threat of legal action to get South Cliff Dental Group to refund our £180.
On arrival at the practice, I was surprised to find the doors locked and looking through the window, everything in darkness. I was shocked when the security guard downstairs told me that they had closed, and he gave me the number and address of their practice in St Leonards. I called 6 times with no answer and decided to go there where they told me that the practice at Station Plaza had permanently closed and my appointment was no longer valid. If I wanted to be seen I would have to register as a new patient and make a new appointment.
I explained that I had an appointment, was not given any information of the closure, and had even received an email reminder of my appointment a week earlier. I told them that my whole morning had been wasted but was given no apology. Needless to say, I will not be re-registering with South Cliff Dental Group. We had been patients at Station Plaza since 2011 but it was terrible in the end, each time we went it was a different dentist and the service was lousy.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Hygenist

Hygenist visit very good experience excellent advice in looking after my teeth . My teeth felt great after visit thank you very much . Excellent 10/10 would recommend to go money well spent for excellent thoughtful care. Regards Tony

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service from the Minster

Terrible service from the Minster, Isle of Sheppey practice. My daughter was traumatised after the dentist tried 3 different types of anesthesia which didn't take and he couldn't get one of her teeth out, despite a lot of agony with him trying. He had already removed some in order for her denture and he was going to leave her with no teeth. In the end he removed a tooth from the denture, but the thing was a dreadful fit anyway. She hasn't been able to speak or eat because the denture falls out. I am now taking her elsewhere for private care.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Shaeroz for helping me today this is the Gosport branch

Thank you again to @Shaeroz Raza I had lost a tooth and I was in pain, I needed to have a splinter of tooth left in my gum shaved down to stop it cutting into my inner top lip, Shaeroz kindly sorted this out and filled in another tooth with a bad cavity at the front when this first happened I didn’t want to go out as I was in so much pain and my teeth looked bad. Now whilst waiting for more treatment Shaeroz has made it look much better than it did.
Thank you also to his kind assistant I have a lot of faith in going to see this dentist
I would highly recommend him

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Broadstairs Branch

Broadstairs Branch - Appointment for teeth guard for night time grinding.

Terrible service, no clue what they are doing, never answer the phone, cancel appointments, then when you finally get there its a wait time of an hour to be told the dentist cant see you for the appointment that you have been waiting for for months, the dental technician will do it, they get it wrong three times, admit that its a poor job, then after paying over £200 upfront wont take my calls or respond to call back to come pick up the Guard which probably wont fit properly. The are dangerous and incompetent. I have no involved my bank to reverse the transaction as they are not providing me with what I paid for, I have been trying to call for over three weeks and they just hang-up on you after waiting for 15 min, they have a call bac option but never call back. Avoid like the plague they will just steal you money.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

South Cliffe Dental Eastbourne

I visit the South Cliffe Dental Group Eastbourne for many years now. I have been visiting the Hygienist, Pooja for a year or so, and she is incredibly professional, very thorough with the Hygiene service and she is absolutely lovely. I would absolutely recommend her for Hygienist services- she is brilliant and knowledgeable.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Very professional Hygienist - Sahil

I visited Sahil, the hygienist, today at South Cliff Dental practice and I'm happy to say that he listened to my concerns and reassured me about the cleaning process. Sahil really put me at ease.
Thank you!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

If you're looking for the best dental…

If you're looking for the best dental clinic in Eastleigh, I highly recommend this one! The staff are professional, friendly, and truly care about their patients. The clinic is clean, modern, and well-equipped, and the dentists take their time to explain everything clearly. Definitely the best dental experience in Eastleigh – highly recommended!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Very good NHS visit today

Very good NHS visit today. I saw Manisha who was very gentle when she inspected my tenth with that sharp pointy thingy they use. She also x-rayed my teeth. All good….well my appointment was 30 minutes late but overall, a nice visit. Thanks.

16 February 2026
Unprompted review

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