Southcliffdentalgroup Reviews 

422
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers had a great experience with this company. Customers frequently mention that the medical staff and dentists are incredibly kind, professional, and thoroughly explain every procedure to put nervous patients completely at ease. People also appreciate the exceptionally friendly reception teams who consistently provide a welcoming atmosphere and ensure that visits run smoothly from the moment patients walk through the door. Some reviewers were not happy with communication issues, noting frequent difficulties trying to reach the clinic by phone. Consumers also mentioned that administrative responses can take a long time, leading to occasional frustration when attempting to secure timely assistance or change scheduled appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that receptionists and dental teams are exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting that reception staff and... See more

Customer service

Users describe ambiguous interactions with customer_service, reflecting a high level of disagreement among... See more

Location

Reviewers mention ambiguous feedback about location, reflecting a wide variety of different branches visited... See more

User experience

People report positive experiences with user experience, highlighting consistently friendly staff and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily at the reception deals with our family when making an appointment and on general customer care . We all agree she is top notch on patient handling. The young lady is very pleasant and tends in p... See more

Rated 5 out of 5 stars

Had a Sunday hygiene appointment at South Cliff Dental Practice (Trinity Place). The appointment was made by a lovely, professional and well mannered gentleman. The dental hygienist, Ms Pooja, was... See more

Rated 5 out of 5 stars

I attended southcliff dental group st Leonard’s today, I had such a great experience! The staff was warm and welcoming, my nurse caris and dentist gayatri took the time to explain everything clearly.... See more

Rated 5 out of 5 stars

This is our dental practice for a few years now. They went through some hard time, but I and my family never had any issues or cancellation. Our dentists have always been nice, explaining everything,... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Implants Periodontist

Information provided by various external sources

We are a group of dental practices providing NHS and private dentistry to patients in East Sussex, West Sussex and Hampshire. Dental treatments include implants, endodontics, periodontics and sedation.


Contact info

4.2

Great

TrustScore 4 out of 5

422 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(422)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend…

An amazing experience for a nervous patient. My two children were made feel so comfortable and are now happy and positive about seeing the dentist in the future. Thank you especially to Lakshmi our lovely dentist who treated my 7 year old and somehow kept her smiling throughout!

25 October 2025
Unprompted review
Rated 1 out of 5 stars

My records have been falsified and they've ruined

My records have been falsified and they've added treatments I never had. Their clinical team seem incapable of talking to their equally inept reception team about what actually goes on in the room. They have an incompetent member of staff called Johnson who nearly burned my eye out with a blow torch and bruised the inside of my mouth with the suction machine. They have always been late to any appointment i've booked, and they have cancelled my booking on less than a week's notice at all three appointments, sometimes cancelling two appointments one after the other. They've been ignoring my complaint about the treatment i faced, and withheld the last name of the nurse I wanted to complain about, and their initial response to my complaint was, in effect - hard luck, you still need to pay as the dentist is self employed, so we're washing our hands. AVOID LIKE THE PLAGUE

20 August 2025
Unprompted review
Rated 2 out of 5 stars

Avoid at all costs

Avoid at all costs. Scheduled to have an old filling redone, bearing in mind the filling was well over 40 years old. Primarily due to the sensitivity of the tooth this had to be done under sedation. First anaesthetist was arrogant with no bedside manner and after the filling had been done and I was aware it was rough and I still had sensitivity. Take 2, better anaesthetist, clinician not so. I now have a huge gap between my back teeth, food is still getting caught in it and still tender. Now 3 days later my jaw, which was tender to touch is bruised. I have luckily managed to register with another dentist. This was the Steyning branch.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Sunday hygiene appointment at…

Had a Sunday hygiene appointment at South Cliff Dental Practice (Trinity Place). The appointment was made by a lovely, professional and well mannered gentleman.

The dental hygienist, Ms Pooja, was absolutely outstanding! Skilled, thorough, and genuinely caring, she gave me the most comfortable and effective dental cleaning I’ve ever had. Left feeling fresh, confident, and impressed—truly VIP treatment for my smile. Highly recommend! Thank you for your 7* services!

19 October 2025
Unprompted review
Rated 1 out of 5 stars

Hygienist

Booked hygienist and paid immediately. My teeth looked no better on leaving than when I arrived. £75 for approx 15 minutes work. When I enquired about specific stain was told it couldn't be done due to filling even though dentist recommended it. An awful lot of money for nothing

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Very flexible and super helpful

I was given an appointment on a Sunday 2 weekends in a row as I had broken my tooth eating a bowl of Lidl granola cereal. Staff friendly and accommodating to ensure I had the treatment I needed done. Thank you

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, quick service & care. My child feels safe and happy to go to dentist. Very friendly reception team ♥️

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful service

My wife was seen for a raging toothache. Told by the "Dentist" that it was a complicated procedure and referred her to their Horsham branch to see a "Senior Dentist". Went to Horsham where the "Senior Dentist" she was referred to said that it was complicated, that he couldn't do anything, prescribed antibiotics, and would refer her to a specialist. Charged for both consultations. Still waiting for the referral. It seems that they employ Dental Practioners rather than Dentists as they did not have anyone suitably qualified to treat the tooth problem at either branch as extraction was required.

Update, the website states that they acknowledge a complaint by email in 3 days, they don't. Complaint sent Monday, it's Friday and no response at all.

Dreadful service

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Urgent appointment needed

I phoned to request my appointment was brought forwards. I spoke with the practice manager who was extremely adaptable to my needs and very professional. I managed to get an appointment the next day. Thank you.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

I attended southcliff dental group st…

I attended southcliff dental group st Leonard’s today, I had such a great experience! The staff was warm and welcoming, my nurse caris and dentist gayatri took the time to explain everything clearly. I felt completely at ease throughout my appointment, and the care I received was outstanding. The reception team was very friendly and made me feel very welcome. I’ll definitely be coming back and recommending them to friends and family.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

I have recently had a dental check up &…

I have recently had a dental check up & hygienist appointment in Steyning which was easy to book and my clinician Lakshmi is very helpful and professional. I also have paid to have teeth whitening and found this process very easy with the dental team guiding me through the whole process and showing me the steps. Would recommend. My family also use this dentist.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

I am patient of Styening Dental…

I am patient of Styening Dental Clinic.I got an NHS appointment so quickly.I had a consultation and filling and it went really well.The whole team is professional,caring and truly focused on patients well being.I would recommend to everyone.Overall fabb experience.

26 September 2025
Unprompted review

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