Sous Chef Reviews 

Ordered back on the 10th July a present for a friend. As of today, 21st July, no sign of the goods, nor any plan to rectify. Please be careful when using, incredibly flaky service.

My produce is excellent and delivery was quick. Although, the produce was well packed, one of my products had become slightly damaged in transit. I can’t fault the customer service. They immediately replaced the item and were very helpful. I will buy from them again.

Great products and customer service An item arrived damaged by a clearly careless courier and they replaced immediately
Have been a customer for a few years always find new things to try

This site has such an amazing selection of products, things from around the world that would be very difficult to find anywhere else. I always use them both for stocking up on gourmet food products and for sending high-end cookware gifts. And in the rare situation when something goes awry (like recently, when a *very* delicate wine glass sent as a gift arrived broken), their customer service is, well, amazing and unparalleled in my experience. I sent an email, got a response in under two minutes, and had the replacement glass sent overnight delivery, no problem, just like that. I can't say enough good things about this wonderful site!

Great quality and super customer service

The items which arrived were absolutely super, first rate quality, reasonably priced, exactly as advertised, well boxed with no danger of breakage, and arrived earlier than expected. Tip top.

Absolutely delighted with my purchase! The quality of the items is brilliant, and the prices are fantastic value for money. The customer service team was incredibly helpful and friendly, which made the whole experience a pleasure. I can't recommend them enough!

Regularly use souschef, always a great selection of ingredients. I recently ordered and unfortunately Evri lost my parcel. Within an a couple of hours of emailing souschef after talking with Evri they had reordered my original order with tracked DPD delivery as well to make sure it's delivered. Top service all around. Thankyou

I placed my order, which I got an email saying was dispatched. Delivery company almost simultaneously said they are expecting it. No change for several days. Contacted Souschef who responded 48 hours later, and was told delivery company want a further 48 hours to determine if it is lost. Surely if they can't say where it is it is 'lost'??

So after 96 hours delay they say they'll send out a replacement on overnight delivery. I'm sure in that time I could order with a major on-line retailer and get it delivered.

Why should the customer be expected to 'suck it up' because of their choice of incompetent delivery partner?

Total lack of customer focus - very disappointed they were recommended by a celebrity chef at a workshop. Have to question the ethics here.

What a lovely customer service! I bought a set for Father's Day, and when it arrived, one of the products had leaked, and another had a ripped label. Contact customer service and in less than 5 minutes, had a response with a replacement product! I will definitely be back to buy more. It's even more comforting when you buy something and you know the team will be there to help you if something goes wrong! Can't thank them enough for making Father's Day so special!

Great customer service. Unfortunately our parcel went missing and Sous Chef quickly addressed the problem sending a new parcel via a different delivery service. Thank you!

Excellent service, even when things don’t go to plan, from a delivery point of view, so out of their control. DPD didn’t deliver, Sous Chef sorted, what’s not to like! I can’t fault this company! They also have amazing produce that you cannot get without a lot of internet pain! Thank you!

Premium ingredients and utensils selected off an easy to use website. Immediate dispatch (I received my box the next day by DPD). Very well packaged. The people behind the company inspire confidence and have an ethical attitude.
That was my first purchase and definitely won't be the last.

Extremely helpful staff. Thanks Gracie. You have my confidence.

I received the clay pot, straight away the box looked too small for the size of the pot. It was advertised as 22cm but the company did not specify this included the handle but even taking that into consideration it was still smaller by 2cm. I sent the item back as instructed but they did not say that a reduction in the refund will minus the postage fee. All in all it cost me over £9 for nothing. Will not be using them again.

I like the variety of things in the shop. Also great price and fast response.

A very pleasant shopping experience.

The price was a lot cheaper than the major online retailing site. The item was packed with care in a very sturdy bomb proof box. DPD shipping was available but to keep the costs down I choose the cheaper Evri option. It all worked out fine (Top tip - once you receive the initial email from Evri - take advantage of the 'View your delivery options' and get it sent to a local drop off point e.g. Post Office) This worked fine for me.

Top marks. Very impressed with the whole shopping experience / service. Thank you.

I’ve been ordering from sous chef for a few years (I have a serious plate addiction that I need to control ha) I also order food items. They are always quick to deliver you are kept well informed and on the last couple of occasions I have had a broken item. They respond so quickly and they actually care that it is resolved to your satisfaction. Broken bowl - no bother - replacement delivered within 15 hours! They are top notch and I buy from them with confidence every time.

You can often judge a company by how they react when things go wrong. I recently ordered from Sous Chef unaware that they used Evri for deliveries. When the order was confirmed and I realised, I explained that Evri never deliver to my home. They make countless excuses but unlike all other courier services and the daily post, they never manage to get orders to us. Sous Chef did their best to monitor and urge Evri to deliver, despite which Evri failed yet again. So Sous Chef immediately dispatched our order using DPD and we received it the next day. Well done Sous Chef for caring, trying, and resolving our delivery problem!

Bought vegan caviar or cavi-art from sous chef. It's absolutely lovely. On my second order and would definitely recommend.

Very slight delay with ordering (courier’s fault) and Gracie organised an expedited delivery as it was for a birthday. Hugely appreciated!