Your customer service man knew his stuff in answer to my not straightforward query and spoke reasonably clearly in view of my mentioning I had a hearing problem. He was confident and considerate. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Call handler took time to listen and understand the query I was raising, investigated and resolved in a professional and friendly manner. It was a Source4B transcription error on final meter reading o... See more
Company replied
Called up source for business last night and they explained because the offices we now shut they would ring me first thing in the morning ..at their word they called me on the dot! At the promised tim... See more
Company replied
I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she w... See more
Company replied
Company details
About Source for Business
Written by the company
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Contact info
PO Box 9136, BH11 0GF, Bournemouth, United Kingdom
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
The call back system worked well and…
The call back system worked well and Zoe the customer service advisor was able to quickly resolve my query.
20 October 2025
Unprompted review
Reply from Source for Business
We know how frustrating it can be when there's a queue so we're really pleased to know our call back service is working as expected and that Zoe was able to resolve everything for you today.
Thanks so much for the review!
Kind regards,
The Source for Business Team
Reply from Source for Business
Thanks so much for taking the time to share your feedback, we really do appreciate each and every one!
Kind regards,
The Source for Business Team
Helpful
So clear, considerate and helpful. Daniels was very pleasant.
17 October 2025
Unprompted review
Reply from Source for Business
We couldn't agree more! Daniels is one of our best and we're so pleased to know he's been able to help.
If there's anything else we can do, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Sam Booth was so helpful on the phone…
Sam Booth was so helpful on the phone and resolved the situation in a calm and friendly manner.
15 October 2025
Unprompted review
Reply from Source for Business
Thanks for your review - Sam is definitely one of our best and we're really pleased she's been able to resolve everything for you today!
Kind regards,
The Source for Business Team
I receved all the help that I need in…
I receved all the help that I need in very a professionaal and friendly way.
Thank you Margherita for everything you done for me today
15 October 2025
Unprompted review
Reply from Source for Business
Thanks so much for your review, it's great to hear Margherita was able to help and we'll make sure we pass your comments on to her manager!
Kind regards,
The Source for Business Team
Quick and efficient
Quickly and efficiently dealt with my change in billing requirements.
14 October 2025
Unprompted review
Reply from Source for Business
This is great to hear, thanks so much for sharing your review!
Kind regards,
The Source for Business Team
I rang customer services today and…
I rang customer services today and spoke with a gentleman called Kevin who was so helpful and friendly and closing my account was so easy and quick .
well done .
14 October 2025
Unprompted review
Reply from Source for Business
Thank you for your lovely feedback! We’re glad Kevin made the process of closing your account quick and easy. Sorry to see you go - but we’re really pleased we could help make things simple on your way out.
Kind regards,
The Source for Business Team
I spoke with a very helpful lady who…
I spoke with a very helpful lady who resolved my issue and she stayed on the phone until an emailed invoice and statement that I requested were delivered into my email inbox.
13 October 2025
Unprompted review
Reply from Source for Business
Thank you for taking the time to share your feedback! We’re so pleased our advisor made sure everything reached you before ending the call - that’s the kind of thorough service we aim for every time!
Kind regards,
The Source for Business Team
Excellent service today
Excellent service today. Helen was very helpful. Thank yloh
10 October 2025
Unprompted review
Reply from Source for Business
That's great to hear - thanks so much for sharing your feedback, we really do appreciate it!
Kind regards,
The Source for Business Team
Muhammed was clear and efficient with…
Muhammed was clear and efficient with the information I required. Friendly service, thank you.
10 October 2025
Unprompted review
Reply from Source for Business
Thank you for your feedback! We’re so pleased Muhammad was able to provide clear, efficient, and friendly support - exactly the standard we aim for every time.
Kind regards,
The Source for Business Team
The best person I ever spoke she was…
The best person I ever spoke she was amazing woman .
Margarita Jadevic
5 stars 💯
8 October 2025
Unprompted review
Reply from Source for Business
Thank you for sharing your experience! We’re thrilled to hear Margarita made such a positive impression - we think she’s pretty amazing too!
Kind regards,
The Source for Business Team
Thank you Samantha
I had a fantastic experience with Source for Business thanks to Samantha, who was incredibly helpful and professional. She resolved my issue quickly and efficiently, and made the call easy and stress-free. Thank again.
9 October 2025
Unprompted review
Reply from Source for Business
Thank you for your kind words! We’re so pleased Samantha was able to make everything straightforward and stress-free - she’s a real asset to the team.
Kind regards,
The Source for Business Team!
Kevin Needham was very helpful
Kevin Needham was very helpful and polite, he understood the issue that concerned me, sorted it out swiftly with no fuss and rectified my bill to the correct payment.
3 October 2025
Unprompted review
Reply from Source for Business
Thank you for your feedback - we’re pleased Kevin was able to get everything sorted quickly and without any hassle. Great to hear your billing issue was resolved smoothly!
Kind regards,
The Source for Business Team
Absolutely amazing customer service
Absolutely amazing customer service. The best I’ve ever experienced. Thank you Kevin.
3 October 2025
Unprompted review
Reply from Source for Business
This is brilliant to hear - thanks so much for sharing your feedback, we're really pleased Kevin was able to help!
Kind regards,
The Source for Business Team
Excellent service and communication
Excellent service and communication
3 October 2025
Unprompted review
Reply from Source for Business
This is exactly what we love to see! Thanks so much for taking the time to share your feedback, it really does make a difference to our team.
Kind regards,
The Source for Business Team
Courteous and professional service
I spoke with an incredibly helpful agent Louise today who has rectified a long standing error with my billing. Sadly when I spoke with a different agent 2 years ago they were less diligent and the mistake went on until Louise’s help today.
Very courteous and professional service. Thank you
2 October 2025
Unprompted review
Reply from Source for Business
We’re sorry you had to wait so long for this to be resolved, but we’re really pleased Louise was able to put things right.
We'll make sure to pass your comments on - she’ll be pleased to hear your feedback!
Kind regards,
The Source for Business Team
I too cannot praise Kevin enough!!
I too cannot praise Kevin enough for his helpfulness today, he made a simple procedure that others couldn't be bothered with very easy snd my issue was resolved in a few minutes.
He even took the time to wait and ensure that all the details were correct and that other departments wouldn't need yo addres it.
Top man, thank you very much.
Kindest regards, Alora Keast-Williams.
1 October 2025
Unprompted review
Reply from Source for Business
Thanks so much for sharing your experience, Alora! We’re thrilled Kevin could make the process so smooth and take the extra time to get everything spot on. We’ll be sure to pass on your kind words- he’s definitely one of our best!
Kind regards,
The Source for Business Team
Able to help with my query swiftly and…
Able to help with my query swiftly and efficiently bringing a resolution for all concerned.
1 October 2025
Unprompted review
Reply from Source for Business
Thank you for your feedback - we’re pleased we could resolve your query quickly and make the process straightforward for everyone involved. That’s exactly the kind of service we aim to deliver every time!
Kind regards,
The Source for Business Team
Good advice given about filling out the…
Good advice given about filling out the form to try and find our water meter and we won't be charged if the details are correct.!
1 October 2025
Unprompted review
Reply from Source for Business
Thanks for your review - we’re really glad our team could offer the right guidance to help you track down your meter - we hope everything works out.
Kind regards,
The Source for Business Team
Sam was so polite and helpful in…
Sam was so polite and helpful in assisting me with my bill query. Would highly recommend.
1 October 2025
Unprompted review
Reply from Source for Business
Thank you for leaving feedback - it’s great to hear Sam made things easy and straightforward when you got in touch. We always aim to make dealing with your account feel simple and stress-free, so it’s fantastic to know we delivered on that for you!
Kind regards,
The Source for Business Team
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