Liam has been most helpful with an ongoing internet issue. They have been checking on a regular basis to see how things are going as although the system was working, it wasn't providing the full facil... See more
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We have recently had an on hold message feature installed by Sound Marketing. Thanks to Ryan for signing us up to the service, and Lucia who worked on our requests and walked us through the p... See more
Company replied
We have used sound marketing in our business for several years and could not be happier with their service. Lucia our account manager is brilliant, No matter what unusual request we have (and there h... See more
Company replied
We have been working with Sound Marketing since 2016 and have always received a first class service. Easy to use on-line script editing with a fast turnaround on any changes. Lucia is always quick... See more
Company replied
Company details
Written by the company
Sound Marketing have been providing bespoke audio for business for nearly 30 years. We help our customers realise the power of their brand through on-hold audio, digital signage and in-store music. All of our customers; no matter what their size or requirements, receive the same level of service. Although the technology we now use to deliver our products onto your phone system or into your showroom has changed, our level of commitment to our customers has not. One of the keys to our strength and an essential part of our philosophy, is keeping everything in house, from our bespoke online scripting system, to the recording and production of the audio, everything is done at our offices at Strattons House in Melksham. From our inception, our focus has been to exceed our customers' expectations.
Contact info
United States
- soundm.com
Excellent service
Our company (Stearn London North) deal with Stacey on a regular basis and she is excellent, very prompt and always helpful and also keen to offer any help where needed.
17 October 2022
Unprompted review
Reply from Sound Marketing
Thanks Steve!
Regular updates are something Stacey takes incredibly seriously, she'll be thrilled to hear that you appreciate it.
No doubt she's already preparing more messages for your next update.
A great company to deal with where…
A great company to deal with where customer service comes first and you are treated like a person not a number... we have and will be dealing with them for a long time and when you have been in business for 85 years I mean a long time!
6 October 2022
Unprompted review
Reply from Sound Marketing
Thank you.
We're thrilled that you're happy with our service, and look forward to celebrating your next 85 years with just as much enthusiasm as the first.
Excellent Service!
Sound Marketing look after our on-hold message and their service is second to none, quick turn around service & very helpful.
I can't recommend them highly enough!
Lee - Edmundson Electrical Mansfield
30 August 2022
Unprompted review
Reply from Sound Marketing
Thanks Lee!
Fast & reliable service is what we promise, and we're glad to hear that you've been enjoying it!
A Company who cares
We have used Sound Marketing for many years for many of our customers. I always recommend them to anyone who requires a professional recording.
Apart from the recordings sounding totally professional, they are very obliging and always ready to assist with any unexpected changes that are required.
Full marks to them!
22 June 2022
Unprompted review
Reply from Sound Marketing
Thank you.
Your "unexpected changes" are a welcome opportunity to keep our Studio team on their toes, and help us to really test our promise of a two day turnaround.
Keep em' coming we say!
Sound Marketing and especially Anna…
Sound Marketing and especially Anna always go the extra mile, reacting to our never ending last minute requests.
True professionals, reliable and dependable.
1 March 2021
Unprompted review
Reply from Sound Marketing
Thanks Vanessa!
You say "never ending last minute requests", we say "golden opportunity to stress test our processes & procedures on a high pressure project for a key client".
A solid service
Been using them for several years now and cannot fault their service. Easy to use website, quick turnaround and always happy to help however they can over the phone!
25 November 2020
Unprompted review
Reply from Sound Marketing
Thank you Mike, We're happy to hear that you've been enjoying the 2 day turn around, and we look forward to working on your next On Hold Audio update.
Super easy to update telephone messages…
Super easy to update telephone messages using their website portal & the updates are turned around really quickly. Many thanks to our account manager Lucia who has been really helpful throughout too!
19 November 2020
Unprompted review
Reply from Sound Marketing
Thanks Natalie, we're thrilled to hear that you've been enjoying our Online Scripting Tool, and we've passed your praise on to Lucia.
Excellent response and service…
Needed urgently a new out of hours message to pass onto our telephone service providers for a new system.
Lucia turned this around in less than 24 hours. Have dealt with Sound Marketing for many years and service has always been excellent
11 September 2020
Unprompted review
Reply from Sound Marketing
Thanks David!
A fast and reliable service is one of key promises, and with Lucia cracking the whip in the Studio, we were able to get this audio to you in record time!
Excellent Service, quality production. Lucia Pike great account manager
Soundmarketing have always been excellent in their service. Great communication with us, often checking in with us to ensure that we are using their services to the best potential. Always a quick turnaround too. Special mention to the customer engagement provided by Lucia Pike, who deals with our account here at Electric Center Hull
6 August 2020
Unprompted review
Reply from Sound Marketing
Thanks Joe.
Great communication with customers is our most important goal, and we're glad to see that it's struck a chord with you.
We look forward to getting your next script update!
Mike Brown has always been very helpful…
Mike Brown has always been very helpful and efficient with our business needs. Proactive and quick. Very happy with the service
16 January 2020
Unprompted review
Reply from Sound Marketing
In keeping with your review, we'll make this response as efficient and speedy as our audio turnaround! Thanks for your review Chris, we look forward to the next update and the many that follow it.
Lucia has always been more than helpful…
Lucia has always been more than helpful with anything our company needs, great customer service and quality.
15 January 2020
Unprompted review
Reply from Sound Marketing
Thanks for your review Pip! We take great care to ensure that all of the hotels within the Hotel Folk group get the best service possible, whether it's a quick prompt or a full production.
We have used sound marketing in our…
We have used sound marketing in our business for several years and could not be happier with their service. Lucia our account manager is brilliant, No matter what unusual request we have (and there has been a few) she has always come through and delivered what we are after! Would 100% recommend.
H&V Controls
15 January 2020
Unprompted review
Reply from Sound Marketing
Cheers Sam! We never say "no" to an odd request, although we might say "we'll think about it". What we don't have to think about however, is our unwavering dedication to your on hold audio. After years of working on your scripts Lucia is practically a walking catalogue of your products, and she's ready as ever for the next update!
SOUND MARKETING CALL HOLDING
Very friendly and efficient. Appreciate you hard work Lucia:)
14 January 2020
Unprompted review
Reply from Sound Marketing
Thanks Jon! Lucia takes great pride in always knowing the latest and greatest offers you have available. Infact, we think she may be leafing through your web catalogues on her lunch breaks to get a headstart. Keep the updates coming Jon!
First Class Service!
We have been working with Sound Marketing since 2016 and have always received a first class service.
Easy to use on-line script editing with a fast turnaround on any changes. Lucia is always quick to remind us if we have an out of date item which needs to be amended!!
Stuart Holman
Edmundson Electrical, Andover
14 January 2020
Unprompted review
Reply from Sound Marketing
Hi Stuart, thanks for this review! Here at Sound Marketing, we take date related items super seriously. So much so, that our Account Managers fill their diaries and calendars with notes about their clients' date related content, which reminds them, to remind you. Ensuring that our customers always have the latest and greatest audio! We're glad to hear that you're happy with the service, and we'll do everything we can to make your 2020 audio even better!
Excellent service provided by Lucia
Excellent service provided by Lucia. I would highly recommend.
Communication whether by phone and email is always prompt and professional. Keep up the good work!
Richard Stearn Glasgow
14 January 2020
Unprompted review
Reply from Sound Marketing
Superb review Richard! Whether it's a quick phone call or an email reminder, Lucia always takes great care to keep your audio working hard for you. Open her office drawers and you'll find Stearn brochures, ProCell pamphlets, and more draft messages than she knows what to do with. Keep the updates rolling in!
We have used Sound Marketing for years…
We have used Sound Marketing for years now and its always been the same great service that we get to this day.
They make your communications sound professional and I would recommend them 100%
14 January 2020
Unprompted review
Reply from Sound Marketing
Thanks Gordon! Lucia is ready and waiting for your next update, and we're certain that she has links to your product catalogues saved to her PC for a cheeky lunchtime read! We look forward to continuing to work with you in 2020!
Great communication, helpful and friendly!
Anna McDonagh is very helpful and friendly, providing quick, easy and stress-free support providing our on-hold audio. I would definitely recommend using Sound Marketing.
14 January 2020
Unprompted review
Reply from Sound Marketing
Thanks Amanda! We know how important it is for your customers to hear about the latest Porsche offers, news, and service announcements! Anna is fully committed to helping you get the most out of your on hold audio, and whether you want a simple prompt, or a full On Hold production, you can trust that she's got your best interests in mind!
Great company to work with
Great company to work with, efficient and always deliver. Communication is top notch and would highly recommend.
13 January 2020
Unprompted review
Reply from Sound Marketing
Cheers Josh! From the first handshake of the sale, to the last update produced, Keith has worked with the account managers to help them create productions that match the tone and quality of your dealership. We're all looking forward to the next update!
“Very fast and great support from the…
“Very fast and great support from the team, especially from Keith Hopkins and Anna McDonagh , they are very helpful.
Thank you very much
13 November 2019
Unprompted review
Reply from Sound Marketing
Thanks Marius, we really appreciate your feedback. As a team, we take great pride in providing a completely bespoke service, and we look forward to helping you make the most of your On Hold audio.
The service they provide is fantastic...
The Celtic Collection has worked with Sound Marketing for a number of years, over which time our business has grown considerably. The team has been very accommodating with our increasing requirements and they are always very friendly, helpful and efficient. The service they provide is fantastic, with easy online script editing and an exceptionally quick turnaround time that is invaluable in our ever-changing hospitality environment.
3 October 2019
Unprompted review
Reply from Sound Marketing
Thank you. We're happy to hear that On Hold Audio has helped you to grow your business, and I'll pass your review onto the team as I'm sure they'll be thrilled to hear this.
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