Soundbrenner Reviews 663

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 561 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional sound quality and clarity of the products, often noting how well they separate frequencies and enhance their musical and gaming experiences. Many also highlight the excellent customer service, describing it as attentive, professional, and quick to resolve issues, even offering replacements without hesitation. The products are frequently lauded for their high build quality, comfortable fit, and reasonable pricing, making them a great value. However, some customers also noted issues with certain accessories, such as braided cables being too short or prone to tangling, and occasional problems with product packaging or initial shipments. A few other people also felt that the sound quality was mediocre, lacking detail or balance, and expressed dissatisfaction with the customer service experience, citing slow responses or unhelpful resolutions.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent sound quality, comfort, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the sound... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent and genuinely... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent, attentive, and... See more

Price

Customers consistently note positive experiences with price, often finding products to be an excellent deal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did not receive the product I ordered, it was delivered to the wrong address, but the customer service was excellent. Resolved the issue quickly and now I have the product I ordered. There are... See more

Company replied

Rated 5 out of 5 stars

I’m a bass player in a classic rock band that recently converted to IEMs. I did a little research and it wasn’t long before I came to the SoundBrenner Wave at a very attractive price. They arrived sec... See more

Company replied

Rated 5 out of 5 stars

This IEM absolutely deserves the monitor name. The accoustic performance is fantastic and truly reflects the original sound. The only draw back, may be only with Asians, or those with small ear ducts.... See more

Company replied

Rated 5 out of 5 stars

I've been in the pro audio industry for over 40 years and dealt with a lot of companies - but never encountered better customer service / support than that provided by Soundbrenner. Obviously their I... See more

Company replied


Company details

  1. Electronics Store
  2. Music Store
  3. Musical Instrument Store
  4. Software Company

Written by the company

Gear and apps that make your music practice addictive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

663 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The company is very useful and have high-quality products

The company is very useful and their employees are very kind and respectful. Their products are very high-quality and do exactly what they say. I would suggest the IEM buds to anyone with musical experience or gaming or casual use.

14 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the kind words, Carson! It really means a lot to hear that you’ve had a positive experience with both our products and our team.

We’re glad the IEMs are delivering on their promise and working well for music, gaming, and everyday use. Your recommendation truly means a lot to us.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Great product and great support

I recently purchased a set of Soundbrenner Waves to take advantage of their Valentines Day Sale. I received them and unfortunately, there was a problem. The output was low and they had no bass response.
I sent a message on the website's support page and was replied to on a Saturday evening at about 5:30 pm, less than 24 hours. It was actually Valentines Day!

After a few email exchanges with Ethan to make sure I had set them up and was wearing them properly, we determined they were defective. Hey, it happens!
Within 2 business days, I had a new set and they blew me away. These are baseline IEMs and they sound incredible for the price point, especially at the sale price. I expected they would be because I have a Pulse wearable that is very well made and never had a problem with. But I really applaud the time Ethan spent to make sure I was satisfied with my purchase. I was also happy to know I wasn't going deaf!

15 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for sharing this, Perry! I really appreciate you giving us the chance to make things right.

While it’s never ideal to receive a defective unit, I’m glad Ethan was able to troubleshoot quickly and get a replacement out to you without delay, even over Valentine’s Day weekend. Hearing that the new set blew you away and delivered the performance you expected, especially at the sale price, truly means a lot.

Thank you again for your patience, your trust, and for being part of the Soundbrenner community.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Wave Pro IEM earbudss

Found wave Pro IEM Buds to be all they are advertised to be. Sound quality is great. I am a sound engineer for my church and use them to hear what my singers are hearing in their IEM's.

12 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the great feedback, Jerry! It means a lot to hear that the Wave Pro is delivering on its promise—especially from a sound engineer. Knowing you trust them to monitor exactly what your singers are hearing is a huge compliment. We truly appreciate your support and the work you do behind the scenes to make everything sound its best.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

Highly recommended

This headset is in a world of its own.
I purchased this to use with my PS5 as a replacement for my Turtle Beach Stealth Pro headset & I have not been disappointed.
The sound quality is excellent & the added microphone makes chats very clear.
I 100% recommend this headset to anyone & have even convinced friends to buy this product.

16 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the strong recommendation, Paul! I’m really glad to hear the Waves delivered that level of sound quality on your PS5 and that the mic is keeping chats crystal clear. Hearing that you’ve already convinced friends to grab a pair means a lot to us. We truly appreciate the support.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

I have two Wave IEM's from…

I have two Wave IEM's from Soundbrenner. The regular (black) and the Wave Pro (Dark Gray). The only way I can describe the IEM's are "Balanced". The sound? Balanced. The fit? Balanced. The attention to detail? balanced. It is a pleasure to use these in all my audio needs. Both the Wave and the Wave Pro are the best IEMs I have ever used. You will be happy with these if you buy them. Stick em' in your ear! And, ENJOY!

15 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this fantastic review, Gerald! I love the way you summed it up with one word: balanced. That’s exactly what we aim for in sound, fit, and overall design. It means a lot to hear that both the Wave and Wave Pro are the best IEMs you’ve used and that they’re serving you across all your audio needs. We truly appreciate the enthusiasm and support.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

I don’t know if you have tried the…

I don’t know if you have tried the original wave ear monitors which by the way sound excellent! The only thing I didn’t like about the original wave is the cord. I think it’s a little too light. But again the sound is great! The wave 2 the cord is heavy duty! The spacer that comes on the cord makes them very nice. You tighten them as much as you like for a better fit. The highs mids and base on the wave 2 are really exceptional and high quality! They really suprised me in a good way! If you’re looking for some professional sounding ear monitors you need to seriously consider the wave 2 or the original wave for an extremely good price! I’ve had a lot more expensive monitors that didn’t sound any where near as good as these!

16 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this detailed comparison, Ty! I really appreciate you pointing out the improvements in the Wave 2 cable and fit system, as well as the exceptional highs, mids, and bass. It’s great to hear that even compared to much more expensive monitors, the Waves held their own or exceeded expectations. Feedback like this helps others understand the real-world differences between generations. We truly appreciate the strong recommendation.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

I’ve been using the Soundbrenner IEMs…

I’ve been using the Soundbrenner IEMs for both music and gaming, and they honestly exceeded my expectations.

The sound quality is clear and well balanced. Bass is tight and punchy without overpowering the mids, vocals are crisp, and highs are detailed without sounding harsh. Everything feels clean and accurate.

For gaming, they perform really well. Footsteps, gunshots, and directional cues are easy to hear, which makes a big difference in FPS games. The positional audio feels precise and immersive.

They’re also very comfortable for long sessions, and the noise isolation helps block out background noise. The build quality feels solid, and the detachable cable is a great bonus.

Overall, amazing value for the price highly recommended for both music lovers and gamers.

2 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this detailed and balanced review! I’m really glad to hear the sound tuning, clarity, and comfort all delivered for both music and gaming. Your notes on tight bass, crisp vocals, and precise positional audio in FPS games perfectly capture what we aim for. It’s also great to hear the noise isolation and detachable cable add real everyday value. We truly appreciate the strong recommendation.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

I had previously the first IEM’s that…

I had previously the first IEM’s that Soundbrenner offered and they were good and did the job but when I got the Wave Pro they hit it out of the park much better sounding than my more expensive IEM’s I’ve owned and the ease of use and rugged design are second to none best of the best number 1 in my opinion you need to check them out you will be just as impressed and pleased with the results and quality

8 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the continued trust, Ron! It means a lot that you’ve been with us since the first IEM generation and now feel the Wave Pro takes it to another level. Hearing that it outperforms even more expensive models you’ve owned, while delivering ease of use and rugged reliability, is exactly what we set out to achieve. We truly appreciate the strong endorsement.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

Outstanding product and exceptional customer support

I couldn’t be happier with my experience.

The Wave IEMs sound absolutely fantastic — clear, powerful, and extremely well balanced. The build quality feels premium, and overall they exceeded my expectations in terms of performance.

I did experience an issue first with an adapter and later with one earpiece. However, what truly impressed me was the customer support. The team handled everything with professionalism, speed, and genuine care. They guided me through troubleshooting, responded quickly, and arranged a warranty replacement without hesitation.

It’s rare to find a company that not only creates great products but also stands behind them the way Soundbrenner does. Their support made me feel valued as a customer.

Despite the small hiccup, I highly recommend both the product and the brand. Great sound, great service, and a team that truly cares.

— Hugo

13 February 2026
Unprompted review
Soundbrenner logo

Reply from Soundbrenner

Hugo, thank you so much for this incredibly thoughtful and generous review. It truly means a lot to hear that the Waves exceeded your expectations in sound, balance, and build quality. Even more importantly, I’m grateful that our team was able to support you quickly and professionally when issues came up. Standing behind our products and making sure our customers feel valued is something we take very seriously. Your recognition of that effort is deeply appreciated.

Thank you again for your trust, your patience, and your strong recommendation.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

These are the best IEMs

These are the best IEMs! Absolutely on point! I can hear everything listening and playing to my favorite tunes. Great for mixing too. Thank you again Soundbrenner!

12 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the awesome feedback, Jeremiah! I’m really glad to hear the Waves are delivering across the board, from enjoying your favorite tracks to mixing with precision. That’s exactly the balance we aim for. We truly appreciate the support.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

In Ear Monitors- A must have for any musician!

I purchased the in ear monitors and the USB-C to 3.5 mm jack to use with my i-Phone. Both are well made and have functioned exactly as described. Using the IEM's combined with the adaptor to play my music is a game changer and definitely highly recommended. It didn't hurt that the prices were great and reasonable so thanks Soundbrenner!

5 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the great feedback, David! I’m glad to hear both the IEMs and the USB-C adapter are working perfectly with your iPhone and delivering that game-changing experience. Knowing the build quality, performance, and value all hit the mark means a lot to us. We truly appreciate the recommendation.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

If you haven't decide to get yours I…

If you haven't decide to get yours I can tell you , you are missing quality and best customers service experience. I just recently requested assistance with my product not only the customer was very personalized they went 200% to make sure My resolution was fast and to my satisfaction.

The company cares about you and that you are happy . Definitely best choice if you are looking good IEM.

Regards

12 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this amazing feedback! It truly means a lot to hear that both the product quality and the customer service experience stood out to you. We always aim to go the extra mile to make sure every issue is resolved quickly and personally, so knowing you felt that care makes all the difference. Thanks again for the strong recommendation and for being part of the Soundbrenner community.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

Amazing IEMs

The easy to navigate website and them showing genuine demos and reviews made the decision to purchase an easy one. As for the product itself it is the best IEMs I have used yet. Couldn't recommend them more! I haven't used click tracks or even tracked in a long time but these have made as easy as taking a hot knife to butter.

1 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the incredible feedback, Tyrson! I’m really glad our website, demos, and reviews helped you make a confident decision, and even happier to hear the IEMs are the best you’ve used so far. Knowing they’ve made tracking and working with click feel effortless again is exactly what we hope for. We truly appreciate the recommendation.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

Great product...even better Customer Service!

As a young drummer my focus was Jazz and Rock, playing in bands and competitions. That was a great time in my life. Fast forward to two years ago, I decided to get back into music and purchased a Roland VAD507…what a great decision as Roland makes a solid product.

Practicing with my Bose and Sony ANC headphones was great, though the bulk bothered me a bit. Enough for me to try something new.

While researching in-ears, I came across a deal from Drumeo and figured why not? They were ok, though I didn’t have anything from which to compare. I could never really get them to fit just right. Sound was fine, just not like headphones (duh!).

I continued researching for a better fit and sound. That’s when I came across Soundbrenner’s Wave in-ear’s. At the time, they were offering a respectable discount, and reviews from various sites and musicians came back positive.

Bottom line, they sound great and fit better than my pair from Drumeo. In the end, I decided to keep both pairs as I figured having redundancy would be prudent.

Now that Soundbrenner released their Wave Pro model, I can’t wait to try them and compare. I’m optimistic based on the original Wave and will be looking to see if the pro model will sound better (for the money) and still be as comfortable to wear for long sessions!

Lastly, I had few questions after my purchase and Ethan in customer support was very responsive. We shouldn’t be surprised by good customer service (my experience with Ethan) as that should be the standard…but nowadays we all have an unfortunate story or two.

To be continued…

11 January 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this thoughtful and personal review, David! I love the journey from your early jazz and rock days to getting back behind the kit. It’s great to hear the Waves delivered the fit and sound you were looking for, especially after trying other options, and that they’re comfortable enough for long sessions. I also appreciate you highlighting Ethan’s responsiveness. You’re absolutely right, great service should be the standard, and we work hard to live up to that. We’ll be excited to hear your thoughts if you decide to try the Wave Pro.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 1 out of 5 stars

I’m planning on giving you a large…

I’m planning on giving you a large unfavorable write up. In good fate I bought this product followed all the rules and have been turned down 3 times for refund when I they didn’t fit my ears in one days time What bad ethics

15 January 2026
Unprompted review
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Reply from Soundbrenner

Robert, we’ve reviewed your case internally and can confirm that we responded to multiple return requests since December but did not receive any replies from your side. We always aim to resolve situations fairly and within our return policy, and we’re still open to helping if you’d like to continue the conversation. Please reach out to support@soundbrenner.com so we can move this forward properly.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

Third times a charm!

I have two other sets of IEM's. My 5 driver imports quit working and my Shure SE425 won't stay put. So here's to buying a third set of IEM's. I was very impressed with the packaging and prompt delivery. I also love the fit and construction of the Waves in-ears. The reinforced loop around your ear solves a problem I've had with my Shure SE425's which constantly slip over my ear. The sound quality also is superior to the Shure SE425 IEMs. Hopefully, the integrity of the cable is good. The cable may be the only feature where I favor the Shure 425's whose cable is more rigid and a heavier gauge. At 1/3rd the $$$ of the Shure product these are a great value!!!!

7 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this detailed and thoughtful review, Bryan! I’m really glad the Waves solved the fit issues you were having and delivered an upgrade in sound quality, especially compared to gear you’ve used before. It’s great to hear the reinforced ear loop and overall construction made a real difference for you. I also appreciate the honest note about cable preference, that kind of feedback helps us continue improving. At the end of the day, delivering strong performance at a fraction of the price is exactly what we aim for. Thanks again for giving us a shot!

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

I’m incredibly impressed

I’m incredibly impressed! I have a set of custom molded in-ears that have treated me well for years, but I think one of the drivers is going out in the left ear. I saw these and thought, “What the heck! For that price if I don’t like them I’ll let one of my kids use them as headphones.”

The kids aren’t getting these! I plugged them into my Clav and wow! I swear it felt like I was sitting in a studio next to a huge speaker. The low end is concert quality, and the mids and highs are clear and crisp. I think these guys are going to permanently replace my customs and I can’t wait to plug them into the in-ear system and see if the quality is as good there!

6 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this fantastic and memorable review, Nick! I love how you described that moment of surprise, especially knowing you came from custom-molded in-ears and still found the Waves to be that impactful. Hearing that the low end, mids, and highs translated so convincingly on your Clav setup is incredibly rewarding, and I had to smile at “the kids aren’t getting these.” I’m excited for you to try them in your in-ear system as well and see how they hold up there. Thanks again for taking the leap and sharing such great feedback.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

Really good for fps gaming

Really good for fps gaming! My earbuds the left one had a fault that the connection pin wouldnt go all the way in leaving a gap! They worked fine, but even tho i just contacted support and they sent a brand new one without me have to send the other ones back! Really good service and thanks alot to Etan at customer service for a fast and good response !

6 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for sharing this, Christer! I’m glad to hear the Waves are working so well for FPS gaming, and while I’m sorry about the initial issue with the connection pin, it’s great to know our team could resolve it quickly and hassle-free. I’ll be sure to pass along your thanks to Ethan for the fast and solid support. We really appreciate your trust.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

The New Industry Standard of IEMS

Probably the best earphone experience
I've ever had. I forgot I was listening
with IEM'S. Literally sounded like expensive studio grade speakers were in front of me, especially (not lying) when I could feel the low end. That's an engineering feat. Unless I get given new IEM'S by another company, I'm set with these as long as they last. Ya'll probably don't need to make another pair because these are an industry standard that are hard to marvel, especially sounding like thousands of dollars, and quantity ain't always quality.

Clearly there's a priority for complete accuracy, with no gimmicks or digital trickery. Just a musician who shamelessly enjoys hearing the audio as if it was a clone from the original source. I could keep it at a low volume, still hear everything, turn it up, and get blown away by the fidelity. These deserve an award. A portable stadium show and a luxury studio in your ears.

A reinvention of the wheel, or more so how it should have been in the first place, but rubber was destined to pop. These are destined to hit every mark. I can sense that your team of people researched everything to make these Waves standout. I don't even give reviews often, but when I do it's because I feel impacted. It's not just about audio quality, but the human touch sensed in the design, and care you all seem to have for musicians, music enthusiasts, and their feedback!

4 February 2026
Unprompted review
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Reply from Soundbrenner

Christian, this is an extraordinary review - thank you! Reading how the Waves made you forget you were even listening to IEMs, and how you describe the low end, fidelity, and accuracy, is incredibly rewarding for our entire team. We set out to build something that prioritizes honest sound without gimmicks, so hearing that come through so clearly in your experience means a lot.

I especially appreciate your recognition of the care and intention behind the design. It’s not just about technical performance for us, it’s about serving musicians and serious listeners with tools they can truly rely on. The fact that you don’t often leave reviews makes this even more meaningful. Thank you for taking the time to share it.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 4 out of 5 stars

I had a warranty issue with my Wave…

I had a warranty issue with my Wave I.E.M`s the after sales service was excellent and the response very prompt .
After some misunderstanding with the fault a new pair was sent to me straight away .

19 January 2026
Unprompted review
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Reply from Soundbrenner

Thank you for sharing your experience, Ron! I’m glad to hear our after-sales team responded quickly and that we were able to clear up the misunderstanding and get a replacement out to you right away. We really appreciate your patience and your feedback, and would be super appreciative for an updated 5 star review - no pressure though!

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

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