Sound-Affair Reviews 

James replies, despatch and ongoing support is a real credit to his commitment to go beyond what one would normally expect. It is quite refreshing to encounter excellent service - almost a surprise compared to a normal experience.
Thank you and recommend this service. Hope to use again.

Very professional efficient and courteous.

Products great value for money.

Oh my goodness, a company which is efficient and customer focussed. So rare these days but so welcome. James is an absolute pleasure to deal with, all worked like clockwork. Would recommend highly.

I contacted Sound-Affair through their website to see if they'd be interested in purchasing my old B&O hifi. They responded promptly and after sending them through a few photos they came back with an offer which I was very happy with. On that basis James came over the next day to collect the hifi and the bank transfer was completed there and then. Super smooth and efficient process throughout and I would consequently whole heartedly recommend them.

The articles I ordered were delivered on time but one component was incorrect. I pointed this out by email to James who arranged for a replacement to be sent. That arrived the following day and now all things work perfectly. Excellent customer service.

Got in touch with James to sell a Beosound 9000 and some speakers, as we are moving house, easy process, James told us exactly which photos to send of the equipment and how to access some parts to do this.
We agreed a price and arranged a day for him to pick up. James notified us on the day of his expected arrival time . He took it off the wall for us and the wall speaker too and sorted out the cabling as it was chased into the wall. We were concerned about doing this ourselves as we would not have had a clue! He did this all with expertise!
A lovely man and very easy to do business with. Would not hesitate to recommend anyone thinking of dealing with them. When we buy some equipment for our new home would not hesitate to buy from him. He was also able to come out to us very quickly between our exchange and completion date as the new owners did not want it left in the house!

I wanted to sell some B and O equipment, and found this excellent little company online. I received a very prompt reply, with a very fair offer. James came to collect in just a couple of days. He was very polite and helpful, keeping me well informed through the process. I would highly recommend this business.

Great service and very helpful advice communication was excellent

The system arrived in perfect condition and looks and sounds amazing! James was a pleasure to deal with and super helpful and answered all my questions & helping the set up.

Right from my first phone call to James I was impressed by his professionalism and honesty. He was always clear with our communications and met all the timescales set. It was so refreshing to deal with someone who genuinely cares about customer service.

In this instance he was purchasing some B&O equipment and I can only praise the way he and the firm handled this. If you are selling or in the market to purchase B&O then I would highly recommend you give them a call.

Great knowledge of the product and clear about timescales and didn’t seek to sell too hard.

I purchased an item. After two weeks of silence, I wanted to find out the delivery time. There was no response to my enquiry. After a month, I asked once more. Again, the company did not react at all. What kind of business practice is this? Fortunately, I had paid by credit card, so I was able to arrange a chargeback.

I recently purchased the BeoSound 9000 Mk3 along with BeoLab 8000 speakers and subwoofer. Living in Dubai, I was impressed with how efficiently everything was shipped — the entire system arrived in pristine condition.

A special thanks to James for making the whole process seamless; his support and professionalism were outstanding.

The system not only looks stunning but also delivers an incredible sound experience. I couldn’t be happier with my purchase and would highly recommend this company to anyone considering Bang & Olufsen equipment.

Excellent professional & friendly service. Informative, kept in contact, provided easy quote. On collection, James was lovely, friendly and a pleasure to sell to. Thoroughly recommend Sound-Affair & the service they provide when selling your Bang & Olufsen products.

James quoted for my equipment and sent packing material for despatch . Paid me promptly and kept me informed at all times . A really seamless experience, would highly recommend if you want to sell your items

I was slightly reluctant to handover my B&O equipment to Sound Affair without payment. However I need not have worried. Despite the geographical distance between us James was superb throughout. He was easily contactable and paid me within the hour of them receiving the goods. Fantastic service and highly recommended.

I bought a pair beolab12-3 floor stand, which are difficult to find nowadays. Great condition products, smooth purchasing experience, impeccable service from James

Had some old B&O speakers and HiFi system. The whole process was simple - all I needed to do was to email pictures of the items and I was given a quote which was honoured upon collection. James was super informative and friendly and did not try to renegotiate the price when he came to collect the goods. The whole sale was completed within a week of initial contact.

Quick, professional, quoted very quickly, arrived when agreed, answered my questions and the money was in my account almost immediately. Would definitely recommend!

A highly efficient transaction with James. Correct and ideal packaging arrived for my B&O speakers, subwoofer, and 3200 with excellent instructions. Payment was prompt. Highly recommend the company.