Why does lowering a deposit limit take longer than raising one?
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fourth time chasing the same payout and I get a diferent anwser each time
wrote in on the 4th to have the account closed, plainly, no ambiguity 😕 the reply asked whether i would prefer a cool off instead. said no, close it. the second reply asked whether a lower deposit ca... See more
claimed the monday reload with dinner on the hob, it never showed up.
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the KYC itself is standard
the KYC itself is standard, so why does it start only after a cashout?
Why does lowering a deposit limit take…
Why does lowering a deposit limit take longer than raising one?
the record here is not all bad.
the record here is not all bad.
seven of my last twelve cashouts landed within the quoted window and the fees were zero on every one.
the other five took between nine and sixteen days each, and the pattern i can see is that anything above two hundred pounds goes to a manual desk that nobody at support seems able to reach. that is the part that needs fixing.
support cant explain the wagering rule!
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