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Sonnect Reviews 657

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TrustScore 5 out of 5

4.8

Electronics Company
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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, rugged build, and thoughtful design, often exceeding expectations. Many highlight the efficiency and usefulness of these tools, finding them indispensable for their work. The delivery service is frequently commended for being incredibly fast, swift, and well-packaged, ensuring products arrive intact. However, some customers noted issues with the power on-off slider feeling less robust, raising concerns about its durability. A few other people also felt that the shipping process could be improved, mentioning difficulties with tracking and making changes with the shipping company. Additionally, one reviewer received a unit that was dead out of the box and lacked a charging cable.

What people talk about most

Product

Customers express high satisfaction with the product, often describing it as excellent, amazing, and a... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as excellent,... See more

User experience

Reviewers highlight positive aspects of user experience, finding the Sound Bullet to be an amazing, handy,... See more

Service

Users describe positive interactions with service, often highlighting great products backed by excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a Sonnect USB Audio cable for live performance use. What I received exceeded expectations! The cable is extremely ruggedly made and importantly, the sound quality through the inte... See more

Rated 5 out of 5 stars

The Soundbullet works excellent and is a highly valued tool out on the job troubleshooting any issue. It is neatly designed with several different ways to check signal, wether it's checking XLRs, phan... See more

Rated 5 out of 5 stars

Purchased 2 SoundWire Mini and 1 SoundWire for my A2 kit. All 3 were deployed on my first gig back into the AV world and worked flawlessly. The only thing I could ask for is the that the SoundWir... See more

Company replied

Rated 5 out of 5 stars

I great tool for Sound Engineers, handy and practical. Very well built, beautiful design. It works perfectly and it looks cool. Italian engineering at his best. Lorenzo

Company details

  1. Electronics Company

Written by the company

The Sound Bullet is the original rechargeable pocket-sized audio tester. A powerful troubleshooting tool that is robust, reliable and portable.

Contact info

4.8

Excellent

TrustScore 5 out of 5

657 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I have not receive my orden

I have not receive my orden, therefore I can not give a review of some product that i dont have.

30 January 2024
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Reply from Sonnect

Hey! Thanks a lot for taking time to leave your review. We're really sorry you had to wait long for your Sound Bullet to arrive, we've experienced an enormous amount of orders recently with the introduction of the new SoundWire product, and it's our fault for not letting you know of the delay. Sincere apologies for that! It appears the parcel has now been delivered at your front door. Did you get the parcel at the end?

Rated 4 out of 5 stars

Good communication on the short delay…

Good communication on the short delay to be expected due to high demand for product. Once sent, the product arrived in good time on the other side of the world. Item works well, but it would be nice if it could output +4dBu (full line level for TV trucks). And one other small comment - it is normal for Vendors sending products out of Asia to include details (i.e. the tracking number) of the Airway Bill to the Client. You only indicated in e-mails that it was coming via FedEx, but no further details?

29 January 2024
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Reply from Sonnect

Hi Greg! Thanks a million for leaving your review! Glad you got your Sound Bullet. Thanks for your feedback on the +4 dBu, I can guarantee we love seeing these requests/comments and are working hard to find ways to please different applications for the product :) Also thanks a million for pointing out about the shipment details. We'll make that happen eventually :)
/David - Sonnect

Rated 4 out of 5 stars

I love to products but i dont get my…

I love to products but i dont get my hole order.. But if it will arrive i am completly happy

30 January 2024
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Reply from Sonnect

Hi Jeremy! Thanks for your review! The rest of your order is on its way to you ASAP. Sorry about this, it'll be worth the wait! :)

Rated 2 out of 5 stars

We Should have been informed about the…

We Should have been informed about the Duty/ Customs charge payable to the carrier.

29 January 2024
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Reply from Sonnect

Hey Raj, David from Sonnect here. Really sorry about this! We have alert texts about import tax and duty on various sections of our website's checkout, but as you rightly pointed out, it could be clearer.

Thanks for taking some time to leave a review, it means a lot for us. This way we know how to improve the purchase experience :)

Rated 5 out of 5 stars

Solid stuff

Fast shipment, stuff does what it's supposed to do and has saved me hours of searching for errors

12 January 2024

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