Sona Bikes Reviews 47

TrustScore 3.5 out of 5

3.7

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Rated 4 out of 5 stars

I got a bike from Sona Bikes through the bike-to-work scheme. While the bike looks great and feels stylish, there have been a few quality issues. Over time, parts like the leather handles came loose,... See more

Rated 1 out of 5 stars

Got the city bike for men with the bike2work scheme and honestly cannot be more disappointed. The leather handles have been displaced after few weeks of use, everything rattles no matter the surface y... See more

Rated 5 out of 5 stars

Bought a bike back in October of 2022 and meant to review after I'd had it a while - no issues, great bike and service and good follow up afterservice after a couple of months to iron out a couple of... See more

Rated 5 out of 5 stars

Great company to order from, very efficient transaction process when ordering a bike through the Bike To Work Scheme. The bike received is stunning, superb quality and comes with a huge selection of... See more

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3.7

Average

TrustScore 3.5 out of 5

47 reviews

5-star
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Rated 5 out of 5 stars

Great Service

Great Service, They explained the Bike to Work Scheme clearly and when I ordered Tim and the guys kept me fully up to date at all time, also the bike is awesome ;)
Theers Guys

11 November 2022
Unprompted review
Rated 5 out of 5 stars

great service

My bike was not ready for collection when I arrived (the order had gone to the wrong shop). The guys took my work address and dropped it off to me within the hour. very helpful and friendly staff, great service.

11 October 2022
Rated 1 out of 5 stars

Not a good expérience

Bad expérience at shop
The bike is not the same Color than the website
The bike is not correctly assembled

9 September 2022
Sona Bikes logo

Reply from Sona Bikes

Hi Jerome, sorry to hear that but we will be in touch to see how we can sort this out for you.

Rated 5 out of 5 stars

Great service

Great service, picked bike online and it was delivered a few days after payment. Bike is great, lightweight but sturdy.. will use again
Gary F

27 July 2022
Rated 4 out of 5 stars

The service was good

I bought the Sona Strada bike through the bike-to-work scheme. The service was good. Smooth communication and fast response. I am just a bit disappointed with their bicycle shop partner. When I use the bike for the first time, the bike was very heavy and seemed like something was wrong. Then after a few days, I went to another bike (not their partner) shop to do a service, and the engineer in that bike shop told me that the bike was not well assembled. Almost all of the bolts were seems tighten only by hands. That was the reason why the bike was so heavy. After the services, everything is just perfect. My bike is now very light. I love my Sona Strada Bike.

21 July 2022
Rated 5 out of 5 stars

I'm really happy with the amazing…

I'm really happy with the amazing service and how much they kept in touch with me. I got my bike through the cycle to work scheme with Sona Bikes after I heard from one of my colleagues who couldn't say nicer things about their customer service and quality bikes. Tim and Ed were really great!

3 June 2022
Rated 5 out of 5 stars

Great Customer Service and value

I recently used Sona for my jobs bike to work scheme. The process was incredibly simple, and the bike was ready to go within a day of notifying them that i had received the voucher. Highly recommended

6 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Bought a bike through the bike to work scheme and it couldn't have been easier. The bike and equipment are great quality and definitely worth the price.

3 September 2021
Unprompted review
Rated 5 out of 5 stars

Bike Purchase

I purchased a bike from Sona Bikes through bike to work scheme. I was worried that this would be a complicated process but the opposite was the case. Service was excellent. Any questions or concerns I had were dealt with by Paul via email promptly and courteously. I am very happy with my new bike and am happy to recommend Sona Bikes.

19 May 2021
Unprompted review
Sona Bikes logo

Reply from Sona Bikes

Hi Kate. Thanks a million for the 5 star review!

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