SO Legal Limited Reviews 

406
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently highlight the dedicated team for providing exceptional support, explaining legal details thoroughly, and ensuring that property sales and purchases run smoothly from start to finish. People deeply appreciate the efficient communication and the reassuring, professional approach that makes challenging legal processes feel remarkably straightforward and stress-free. Some reviewers were not happy with communication issues, mentioning significant difficulties in reaching staff members by phone and experiencing frustratingly slow replies. A few consumers also pointed out occasional oversights, missing details, or inconsistent information provided regarding their specific legal matters.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional, efficient, and well-organized... See more

Staff

Customers had positive experiences with staff, frequently highlighting the knowledgeable, efficient, and... See more

Response time

Clients share satisfaction on response time, noting that reviewers consistently experienced fast replies to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive, knowledgeable, and... See more

Customer communications

People report ambiguous experiences with customer communications. While reviewers praised responsive staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Would highly recommend So Legal and their staff who were all professional, courteous and very helpful. It was a difficult time selling my mums house after she h... See more

Rated 5 out of 5 stars

My first telephone enquiry was warm, informative and reassuring. The fee was explained and was a one off inclusive fee. There was a deadline of about 4 weeks. The whole thing was completed in less... See more

Company replied

Rated 5 out of 5 stars

We're very happy to recommend SO Legal. They were very proactive with pushing through the sale of our house. They provided regular updates and were easy to get hold of any time we needed to speak with... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work... See more

Company replied


Company details

  1. Law Firm

Written by the company

SO Legal is one of the fastest-growing law firms in the South East – with offices in Eastbourne, Brighton and Hove, Hastings, Ulverston and London


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

406 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(406)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

my contact with SO Legal Limited is Ms Judie Halimah

my contact with SO Legal Limited is Ms. Judie Halimah . She is very excellent and helpful and made my selling property very smoothly . Because of her help if I want in future to buy a property I will deal with her.

24 September 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Hashem, thank you for your kind review. We're delighted to hear that Judie made your property sale such a smooth experience and that you'd choose to work with her again in the future. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Katie Bacchus at SO Legal worked on the…

Katie Bacchus at SO Legal worked on the sale of my property. Everything went smoothly, everyone I dealt with at SO Legal was helpful, and completion was on time. Over all it was a great experience.

9 October 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Retha, thank you so much for your review. We’re pleased everything went smoothly and that the team were helpful. I’ll share your feedback with Katie Bacchus and our conveyancing team. Best wishes from everyone at SO Legal.

Rated 1 out of 5 stars

Extremely Disappointing Experience – I Strongly Advise Caution

I instructed this firm to assist with a legal matter they claimed to have expertise in, but from the outset, it became clear that this wasn’t the case. I had to explain basic aspects of the situation repeatedly, and at one point the solicitor even admitted to not having read key documents I had provided. This immediately undermined my confidence in their ability to handle the case competently.

Rather than drafting a clear and accurate letter before claim — a fundamental step — they instead focused on preparing an unhelpful “pre-counsel” letter. I had to request extensive edits due to the solicitor’s apparent lack of understanding of the case, and I was billed for the time spent on those edits. Eventually, the solicitor told me to simply edit the letter myself, which I found completely unprofessional and unacceptable, given I was paying for legal expertise.

A barrister was brought in but added no real value to the matter — their input didn’t extend beyond what I already knew from my own research and dealings. I was then advised to seek a second barrister in a completely different area of law, which would have added an estimated £3,000–£8,000 in further costs. In my opinion, this was a step that a solicitor with actual expertise could and could have handled themselves. It felt like an unnecessary escalation that increased costs rather than advancing the matter.

Following one meeting, the solicitor told me that they “didn’t like wasting clients’ money” — which I found particularly insulting, as that meeting alone had cost me £3,000 and had achieved nothing of substance.

To make matters worse, I received conflicting information about whether the firm even worked in the relevant area of law they looked to pursue with a new barrister. Initially, I was told they did not. Later, the supervising solicitor claimed they did. This inconsistency, coupled with the poor handling of my case, left me feeling misled and confused.

I submitted a formal complaint to the supervising solicitor, but it achieved nothing. My concerns were met with vague responses that didn’t address the core issues. It felt like there was no accountability or genuine interest in resolving the matter.

In my view, this firm should never have accepted my case without having the appropriate expertise. After nearly four months and close to £7,000 in fees, I was left with no meaningful progress. I ultimately felt forced to de-instruct them due to a complete lack of confidence in their conduct and to avoid any further risk and potential negligence.

I will be escalating the matter to the Legal Ombudsman for independent review.

Based on this experience, I cannot in good faith recommend this firm to others. I strongly advise anyone considering their services to thoroughly check whether the solicitor assigned to their case genuinely has experience in the relevant area of law — and to proceed with caution.

9 October 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

We’re sorry to hear that you were dissatisfied with your experience. We take all feedback seriously, but do not agree with the way the circumstances have been presented.

We pride ourselves on providing clear, professional advice, and we have a robust internal complaints process, which was followed in this instance. We understand that not every case proceeds as a client might hope, but we always act in our clients’ best interests and in accordance with our professional obligations.

We note that you have referred the matter to the Legal Ombudsman, and we will, of course, cooperate fully with any independent review.

Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

An excellent conveyancing experience

Jenny Girgawi handled both our sale & purchase superbly with the utmost professionalism & always responded quickly, clearly, expertly and helpfully to our endless enquiries making the whole process much easier & less stressful. We are very grateful

21 August 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for sharing your experience. We’re delighted to hear such positive feedback about Jen and that she was able to make the process smoother. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

I would highly recommend SoLegal

I would highly recommend Dominic Mercer and his team Anzhela and all at SoLegal.
They help to make the whole process clear and stress free, respond quickly to any questions and complete the process in a very professional and timely manner. Thank you again much appreciated

5 September 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you, Tara. We’re so pleased to hear your kind words about Dominic, Anzhela, and the team. Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

Great Job!

I cannot recommend Dylan and his team enough. They were prompt, easily accessible and made the whole process of conveyancing a smooth process.

8 August 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Elaina, thank you so much for your review. We're delighted Dylan and the team made the conveyancing process smooth and straightforward for you. Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Good communication

Good communication, efficient service. I had a very positive experience selling my flat earlier this year with the help of Nicole and the team at the Uckfield office. They communicated effectively and were able to help guide me through the frustrating process of selling a home for the first time.

16 June 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Jessica, thank you for your feedback. We're so pleased Nicole and the team were able to guide you through your first home sale and make the process a positive one. Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Jessica went above and beyond!

I cannot recommend Jessica highly enough! She acted as my solicitor while I was buying a property on my own, and she was absolutely amazing throughout. Even when issues arose at different parts of the chain, Jessica did everything she could to ensure the sale went ahead. She communicated clearly and consistently throughout, keeping me informed at every stage.

Jessica was always professional, knowledgeable, and patient with all my questions. She handled everything efficiently and with genuine care, making what was a stressful process feel a lot more manageable.

If you’re looking for a solicitor who goes above and beyond, Jessica is the one to choose!

4 August 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Izzy, thank you for such a lovely review! We're delighted Jessica was able to support you so well through your purchase and make the process feel more manageable. Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, done all the legal work for us when selling a house, all went smoothly, very efficient, fully recommend. Sue

27 August 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Sue, thank you for your 5-star review. We're really pleased everything went smoothly with your house sale and that you were happy with the service. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Great conveyancing: great communication

Nicola Radford and her team at SO legal provided an excellent service for the conveyancing on the sale of our flat in Marine Court. As they have done conveyancing for a number of units in the building, they are very familiar with the terrain and managed the operation smoothly and effectively. Communication was handled in a prompt, efficient and professional manner. I highly recommend them.

18 August 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Lynne, thank you for your wonderful feedback. We're pleased Nicola and her team provided a great service for your sale. Best wishes from the conveyancing team at SO Legal

Rated 5 out of 5 stars

Great experience using Joe Kennedy at So…

Great experience using Joe Kennedy at So Legal in Eastbourne. Selling a house can be a painful experience but Joe’s professionalism (and regular communication ) meant our sale occurred with minimum fuss. Would highly recommend . Dan S

25 July 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Dan, thank you for your feedback. We're pleased Joe was able to take the stress out of your sale and keep everything moving smoothly. Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

So Legal were highly recommended to me…

So Legal were highly recommended to me and have been brilliant! I dealt with Katie Bacchus to remove a charge from my property and not only did Katie get the charge removed quickly. She was also very timely in her responses to my queries, as well as knowledgeable, professional and very polite and friendly too. Thank you for the 5 Star treatment - highly recommend and would definitely use again!

29 July 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks for the review and your kind feedback - Katie's a star. We're really pleased to hear you were happy with the service. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Excellent service from the start until…

Excellent service from the start until completion today. Joe and Parisa have been helpful, professional and I have been kept informed of developments (and even when there were none) every step of the way. They promptly responded to my questions and even sorted out an issue regarding the property which saved a lot of time and complication. I would whole heartedly recommend them.

23 July 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Kathy, thanks for the review and your kind words about Joe and Parisa. Great to hear you felt supported throughout. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Highly Recommend Dylan Leet at SO Legal.

Dylan Leet at SO Legal Brighton was outstanding during the company purchase of a block of flats. It was a complex transaction with multiple legal challenges, but Dylan handled everything with expertise, clarity, and determination. He kept me informed, moved things forward efficiently, and protected my interests throughout. I wouldn’t hesitate to recommend him for any property transaction — especially the tricky ones.

6 June 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Monica, thank you for your fantastic feedback. We're so pleased Dylan was able to guide you through a complex transaction. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

SO Legal Brighton

SO Legal's Brighton team (on my sale of a house it was Dominic, Alexia and Anzhela) did a fantastic job - smoothly, efficiently and without drama, and all for a competitive fee. I highly recommend SO Legal.

29 May 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks for the great review, Malcolm. We're so pleased Dominic, Alexia and Anzhela made the process smooth, efficient and hassle-free. We really appreciate the recommendation. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Outstanding Service

I would definitely recommend So Legal in Eastbourne. Joe and Parisa have been amazing and I am so grateful for all their help. Constant communication and updates, I felt they went the extra mile to get the best outcome for me. Professional, friendly and efficient, many thanks for finally making the house purchase possible! 😊

29 May 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks for the great review! We're pleased Joe and Parisa provided such professional, friendly support and kept you updated every step of the way. Delighted we could help get the purchase over the line. Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

I was very pleased with Solegal…

I was very pleased with Solegal services. Kirollos and Anzhela made my purchase of property very easy and were very professional and efficient.
I strongly recommend them!

24 May 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for your kind review! We're pleased to hear you were happy with our service and that Kirollos and Anzhela made the conveyancing process smooth and straightforward. We really appreciate the recommendation. Best wishes from the team at SO Legal

Rated 5 out of 5 stars

Highly recommend. Won’t use anyone else

Couldn’t recommend So Legal and Joe Kennedy more highly . Efficient , effective with great communication and a real sense of urgency. You are in safe hands here with So Legal .

21 May 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Darren, thank you for the great review! We're really pleased to hear you felt in safe hands with Joe and the team. Your feedback is much appreciated — we’ll be sure to pass it on. Best wishes from all of us at SO Legal.

Rated 5 out of 5 stars

Amazing solicitors!!

So Legal were absolutely amazing when me and my partner were purchasing our first property. We couldn’t have asked for a better solicitors.

Jessica was superb throughout the whole process. She was so quick and prompt with everything we needed and made the experience of purchasing a property stress free. We didn’t have to chase them at all and felt super confident with leaving it in their hands. Even our estate agents said they were the best solicitors they had ever worked with.

I would highly highly recommend so legal to anyone.

4 April 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Nicole, thank you so much for your wonderful review. We’re delighted to hear that your first property purchase went so smoothly and that Jessica made the process stress free. Your kind words mean a lot — we’ll be sure to pass them on to her. Best wishes from all of us at SO Legal.

Rated 5 out of 5 stars

Second to none!

Absolutely delighted with the excellent service we received from SO Legal at Uckfield and Eastbourne. Joe guided us through the tricky purchase and sale involving a chain of eight. Above and beyond - simply doesn't cut it! Joe was there for us from early mornings to late afternoons, with outstanding patience, expertise and professionalism. Thank you So Legal 💓

25 April 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Pam, thank you for the wonderful feedback! We're pleased Joe was able to guide you through such a complex transaction — we'll make sure he sees your review. Best wishes from everyone at SO Legal

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