SO Legal Limited Reviews 

403
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making property transactions remarkably smooth and stress-free. People also deeply appreciate the fast response times and clear, reassuring updates provided consistently throughout the entire process. Clients emphasize the dedication and expertise shown by solicitors when handling house sales and purchases. However, some customers also noted communication challenges and difficulties getting in touch with their assigned team. A few reviewers experienced inconsistencies, delays, or felt that specific tasks required constant chasing and extra attention. Others mentioned instances where replies were missing or information regarding completion steps was not clearly communicated.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, fast, and well-organised assistance from... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and helpful... See more

Response time

Customers had positive experiences with response time, frequently highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, polite,... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications. Some customers report it is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first telephone enquiry was warm, informative and reassuring. The fee was explained and was a one off inclusive fee. There was a deadline of about 4 weeks. The whole thing was completed in less... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work... See more

Company replied

Rated 5 out of 5 stars

We're very happy to recommend SO Legal. They were very proactive with pushing through the sale of our house. They provided regular updates and were easy to get hold of any time we needed to speak with... See more

Company replied

Rated 5 out of 5 stars

We intructed SO Legal for the the purchase of our house. Jessica and Susanna were really helpful in getting what was sometimes a challenging process over the line. The pricing was fair, the documents... See more

Company replied


Company details

  1. Law Firm

Written by the company

SO Legal is one of the fastest-growing law firms in the South East – with offices in Eastbourne, Brighton and Hove, Hastings, Ulverston and London


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(403)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressive service all round!

Myself and my brothers recently went through the process of selling a flat and Joe Kennedy at SoLegal has been absolutely brilliant as our main solicitor - incredibly efficient, concise, friendly and very quick to respond to any issues that arose during the sometimes gruelling process of property sales...We were very impressed with Joe and all the team at SoLegal who made that process flow smoothly and quickly - Thankyou so much guys!

18 September 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Chris, thank you for taking the time to share this wonderful review! We have passed on your kind words to Joe and the team!

Rated 5 out of 5 stars

Very happy with the service I received…

Very happy with the service I received and would recommend.

29 August 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for taking the time to leave this review, John. We are thrilled you are happy with the service!

Rated 5 out of 5 stars

Property purchase

We recently had the pleasure of working with an exceptional property solicitor Joe from So Legal Ltd, and I cannot express enough how impressed I was with their professionalism, expertise, and dedication to their craft. In a world where finding reliable and competent professionals can be challenging, this solicitor stood out as a true gem in the field. I am immensely grateful for their support and couldn't be more satisfied with the services they provided. If you're seeking a property solicitor who will exceed your expectations, look no further , this solicitor is the one you need.

6 September 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Milica, thank you for taking the time to write us this 5-star review. We are delighted to hear that you are happy with the service that Joe provided you. We have passed on your kind words.

Rated 5 out of 5 stars

Nicole Hoddinott is the best

Nicole Hoddinott was an absolute godsend when me and my partner were buying our first property together just last month. The amount of questions and emails back and forth was insane but she was soo helpful to everything we asked and even stayed late and helped out on a Sunday when we was stuck for a time to meet her in office. I will 10000000% be using her for anything I ever need again and I can not thank her enough for making things move so quickly and for everything she done for us! Thank you so much Nicole xxx

30 June 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for the review! We have passed on your kind words to Nicole and the team.

Rated 5 out of 5 stars

SO legal

We have used SO legal twice now, both providing an excellent service. On our recent sale and purchase, we used Emily, who was friendly, efficient and knowledgeable. We would highly recommended them to anyone.

21 August 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you so much for the lovely feedback, we’re so pleased that you are happy with the service!

Rated 5 out of 5 stars

SO Legal made everything very…

SO Legal made everything very straightforward, delivered everything they said they would, on time and to the agreed fee. All you could want from a legal firm!

28 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this 5-star review!

Rated 5 out of 5 stars

Great service and experience

I used SO Legal for the sale of my flat in Hove I was delighted with the service I received.
Ms Jessica Barnes was the main contact who dealt with the sale and who was additionally supported by Ms Zoe Cole.
I found both members of the team to be very polite, efficient, personable and most importantly responsive. I wouldn't hesitate to recommend either of the team or the company.

31 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for taking the time to write this great review. It is really appreciated!

Rated 5 out of 5 stars

SO Legal saved us from awful online solicitors

We instructed conveyancing with an online solicitor (don't do it!) and had the worst experience so ended up disinstructing after a month. James at SO Legal took on our case and caught up with key steps efficiently, communicated professionally throughout the process and got us through a very stressful time. Fantastic value for money and brilliant service. Will be recommended to all.

26 May 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

We really appreciate you taking the time to leave us this review Rhiannon. We are so glad to hear James was able to catch up and complete your conveyancing instruction in such a timely manner.

Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

We chose SoLegal after a recommendation…

We chose SoLegal after a recommendation and we were not disappointed. All staff that we came into contact with were extremely pleasant and helpful. Any questions that needed answering were dealt with swiftly by them and they made sure everything was really clear when explaining what we needed to action. Great service. Joe Kennedy was brilliant. Thanks team SoLegal

28 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this 5 star review!

Your kind words have been passed on to Joe and the team.

Rated 5 out of 5 stars

Amazing solicitor

I can honestly say that Joe was amazing. He was super fast and super efficient, he always got back to me via phone or email and was always available. His communication is impeccable. I can highly recommend Joe for any house purchase or sale. Thankyou so much Joe.

31 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

I will make sure Joe sees your kind words Maria!

Rated 5 out of 5 stars

House sale and new purchase

Many thanks to Dominic and Zoe for all the work involved in selling my house and the purchase of a new property for which there was a time constraint. I'm so pleased that I chose Solegal and wouldn't hesitate to recommend.

20 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks for taking the time to leave us a great review Anne, it's really appreciated!

Rated 5 out of 5 stars

Dominic and Zoe at the Brighton office…

Dominic and Zoe at the Brighton office managed our house purchase very professionally.
As out of country buyers we were very concerned with the 8 hour time difference, but our (many!) emails and questions were answered in a prompt and efficient manner and our purchase completed today.
Thanks guys it’s much appreciated.

28 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you so much for leaving a great review. The teams really appreciate feedback, and it makes the hard work they put in all the more worthwhile

Rated 5 out of 5 stars

Purchase of our first house

Purchasing a house can be a very stressful experience, however working with SO Legal for our first ever house purchase, they made the process really straightforward and were so on it, I never had to chase anything up. They provided an outstanding service for myself and my partner - we are very grateful - Thank you!

28 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

We’re so pleased that you are happy with the service!

Rated 5 out of 5 stars

A brilliant, efficient, professional, helpful and friendly setvice

Sarah was absolutely brilliant throughout the incredibly stressful process of moving house. She was so helpful and calm and always talked me through everything and helped ease my panic. She navigated an extremely complex unregistered lease extension with consummate ease and professionalism and worked very quickly and efficiently keeping me updated every step of the way.

4 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this 5-star review, it is greatly appreciated.

Rated 5 out of 5 stars

Really helpful and understandable…

Really helpful and understandable advice. Always available and incredibly thorough. So Legal were great value and made the house buying process far less stressful than previous experiences. I can't recommend them highly enough.

21 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this 5-star review!

Rated 5 out of 5 stars

I couldn’t recommend Joe enough

I couldn’t recommend Joe enough. He was professional and very efficient! He was very responsive to all of my emails and chased up the other side when needed. If you want a smooth house sale/purchase then definitely go with Joe!

7 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for taking the time to leave this lovely review, Amanda!

Your kind words will be passed on to Joe.

Best wishes, from everyone at SO Legal.

Rated 5 out of 5 stars

So Legal were helpful proactive and…

So Legal were helpful proactive and contactable. It was always a pleasure working with them and their staff were polite and helpful. They executed on our seal effectively and on time. I would recommend them.

13 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Charles, thank you for taking the time to write this 5-star review, it is greatly appreciated!

Rated 5 out of 5 stars

Joe Kennedy - SOLegal

I recently had the pleasure of having Joe Kennedy as my solicitor for the purchase of my first home. I had a flawless experience using SOLegal and cannot find a single fault.

Joe went above and beyond for me throughout the process, always keeping me up to date with profess and advising me on how best to approach certain situations. I cannot thank him and the team enough, and would recommend the firm to anyone!

7 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

I will make sure Joe sees your kind words Millie. Best of luck in your new home!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look