Solaxcloud Reviews 83

I have a Solax TriplePower battery which stopped working completely about 2 years after installation. It supposedly comes with a 10 year warranty, but Solax are doing nothing to service this - it has been 5 months since I submitted the warranty claim and they continue to put me off. The excuse is 'stock shortage' - but I have asked around wholesalers of these batteries in the UK and they say they have taken shipments in the last 2 months. So clearly batteries are coming, but they are not prioritising warranty claims. Don't bother with them - their 10 year warranty looks good on the tin, but so far it's nothing more than a piece of paper.

App keeps going down no data for hours. Sometimes seems to use grid when battery charged.
Very frustrating app
Company needs to look at this

Since installing solar panels 8 months ago I have emailed Solax Cloud three times about various things (mainly requesting information about things I did not understand about the app). Not one email was even acknowledged, let alone answered. Now that everything is bedded in, I have gone back over the last 4 months to compare the consumption and export data shown on the app to that provided by my electricity supplier (Octopus). Apart from one month’s consumption figure, which was only 5% different, the consumption figures (I.e. kWh taken from the grid) shown by Solax were between 30% and 50% lower than those provided by Octopus. Where does Solax get these figures from?

Absolutely disaster company.
Them app is crap. Information displayed not really actual.
Limit export function aren't working at all. I set value to 0 and found later days it changed by its self to 6000.

Booklet you get for uk are unhelpfully. Is completely lack of information.

Avoid this company as price I paid for it is not rentable.

App from SolaxCloud is bad ir maybe its the pocket wifi
Looses signal every week and customer service is not existing

Recently installed 15kw batteries. Which does not yet work contact has been made with Solax who now have changed their service to off shore..need I say more
Very disappointed definitely will not consider Solax for my next project ( son)
Another 2 weeks and no response From Solax. I would not touch them with a barge pole..I’ve got a Foxess at home and service has been 10/10

solax system stopped working beginning of august,(only installed march 21) phoned my installer who couldnt send anyone to look at it for 2 months, got hold of another solax engineer who came and pinpointed the problem for me (inverter not working) he submitted the paperwork to solax, have repeatedly called solax for for a progress report only to be told that there "is no update" 3 months on and am still in the same position, if offered this system from an installer a AVOID, AVOID,AVOID, THEY HAVE NO CUSTOMER SUPPORT, SEEMINGLY NO SPARES, last 2 weeks cant even get through to customer support have left messages for call back and "surprise surprise" no call back

Inverter is said to be compatible with lead acid which 48v dc
Called them said it is only high voltage system 100v dc
Even when there data sheet says it can work with lead acid
Funny the options are there for lead acid
But when you select this and leave it turns back to lithium 100v dc
Which would cook the lead acid battery
Very disappointed as I up my inverter from old Solax
Which work for years with no problem

Worst company. Do not use. Supplied a fault battery inverter which they themselves admitted was old stock with old software. When you call you just get an international service centre and the uk office never ever ever call you back. Tried for many months to get this resolved and still no response

Don't buy Solax! Can't describe how frustrated I am with this company. System is under warranty and no one is actually doing anything to fix it. Down since January. 3 months since they said they would replace a component. Rubbish Chinese product with UK service to match

I don't know how long my inverter had not been working. and the original installer was no longer in business. Having cast around in some ignorance over two days and receiving estimates which were surprisingly high, I came across Solaxcloud and I was most impressed with the reception I experienced as a85 yr old non-expert customer both on solar power - and the internet comet to that.! accepted the quote and details were confirmed by email overnight and work completed a week later including a WIFI app so I could monitor activity on the panels on my phone. After Service guaranteed and a 10 year warranty. The cost was was acceptable and its make up explained.explained we are located on the East Coast and firms tend to be interested only if they they happen to have other jobs in the area..
In today's world, where no one wants to talk on the phone about problems this was really refreshing to find such clarity and courtesy.and I am delighted to be back on Solar power thanks to Solaxcloud