Solaxcloud Reviews 83

Switching to a solax inverter was a smart move. It's reliable, and I've seen an impressive increase in energy efficiency.

I recently installed Solax inverters and batteries in my house, and I couldn't be happier with the results. The efficiency of the Solax products is outstanding.

I've had my solax solar system for a year now, and it's been rock-solid. The monitoring app is super handy, and I'm loving the energy savings!

Installed a Solax inverter recently. Quite impressed by its performance. It optimizes solar energy production efficiently, even during cloudy days. Highly recommended.

Very pleased with Solax inverter, and i must say it has given me peace of mind knowing that i have a supportive and customer-centrice team to rely on.

The inverter is rock-solid in terms of reliability!!! It keeps on churning out electricity from the sun with incredible efficiency, making sure my home stays powered up all day long.

I'm loving my Solax inverter! Seriously, the way it smoothly switches between different power sources is absolutely impressive. I used to stress out about sudden blackouts or annoying disruptions, but not anymore!

The Solax inverter's user-friendly interface makes monitoring and managing energy consumption a breeze. I can easily track my solar energy production and electricity usage through Solaxcloud, giving me full control over my energy consumption and savings.

I can easily track my solar energy production and electricity usage through Solaxcloud, giving me full control over my energy consumption and savings.

Purchased house with solace inverter already installed and panels 8 months ago. No paperwork at all. Called solax no help at all, couldn't tell if energy was being produced. Went round in circles, rubbish customer service. l have contacted 3 government dept's, the installer, current and previous energy suppliers and not one of them could tell how I know I am getting free power, to say boil a kettle. At present all this seems like a Ponzi scheme to me.

One of the 3 batteries with defective has been supplied. This battery was removed after a few months of discussion. After two months and several times communication via e-mail, the battery is back. Deffect has not been repaired.
We regret that we bought the batteries at Alma Solar.

We live in Thailand installed Solax in May this year and so far it has worked extremely well. The inverter app is a bit haphazard and doesn’t record exact data, however when you compare the two parameters of usage and power generated, they are very similar to the grid meter.
The installation was excellent and although we’ve had little need for after sales service, Mike nor questions that have been raised is that we would have no problem. Let’s not forget that it’s very often not the manufacturer but the people who install and maintain them.

Absolutely shocking customer service in the UK. I've been using my system via Social Energy and all was fine until a fault came up on my battery. Despite several attempts by me and my engineer we got nowhere. All that happened was more and more difficult demands and hoops to jump through until I've asked the engineer to source the part and I'll pay for it myself. 10 year guarantee my a##e.

Usless company go somwhere else to get solar I am in New Zealand got solax 5 years ago Salesman was very good at his job. Now no help at all solar is still working but there app is usless can not connect to app I think my wifi is not working on it but there is no one to contact about it. The person who sold and installed has moved so as far as I know there is no one in my area dealing with Solax. Dont buy overseas buy New Zealand only.

Wow! We are now starting the process to remove the equipment and get a full refund. We purchased a 2 inverters and a total of 8 batteries. The electrician has given up. At first the batteries would charge at night and put the energy into the grid during the day. New firmware stopped that but now they discharge at night until they get to the Lower State of Charge which is proper, but once they get to the lower SoC they switch to standby and will not charge with the PV the following day. With a LOT of messing around rebooting the inverters etc. I can get them to start charging the next morning and the process repeats each day. Tech support has been useless, they have replaced the inverters but the new ones behave the same. What a waste of 2 months time.

They don't deserve the 1 star I had to give them. I rang and the end user line cuts you off. So, I rang the technical bit and the reception I got from Emma was exceptionally frosty. She wouldn't listen and kept calling me mate (which we are not). I was accused repeatedly of being an idiot for buying cheap of the net, but they must've supplied who I bought from. Still would not listen to reason just kept shouting me down. PLEASE don't buy from these nasty pieces of work.

Save yourself the grief and use another company. Their all round comms and customer service is appalling. They have almost zero infrastructure around things like ticketing systems.

Their app/monitoring platform is also shockingly bad.

Avoid!!!!

My system was installed in June 2022 and first off, the Solax Inverter and Battery System do work... and if I was reviewing my installer I'd be giving 5 stars.
But if you want to do anything other than set the system to charge / discharge the battery 24/7 depending on generated electricity from the solar array, good luck!
The app to control and monitor them is a complete joke. The app communicates directly to the Solax Cloud and then you log into that to monitor and change settings (like manually charging the batteries in the winter when the price per KW/h is cheaper during the night and then discharge at peak times / price.)
Problem is the data sometimes just doesn't log and the app for changing settings is an exercise in frustration itself. Sometimes you can't log on to it, sometimes you can log on and not get to the advanced settings and sometimes you can log in and get to the advanced settings only to change something and get "Settings Failed!" message. Give it a minute, maybe a day, maybe a week and it works... totally random. Oh and when you do manage to change a setting you have to "save" every single change individually (so if you change the start and end times for battery charge from grid and the start / finish time for battery discharge, that's 4 settings you have to change individually!). As an example, tonight I changed (or wanted to change) 8 settings in total to take advantage of zero priced electricity during the early morning to charge the batteries, then discharge during the day when the price goes up.... literally should be a 5 minute task....took 1hr 30 mins....
And the support is none existant, nobody responds to emails. I've tried multiple times to contact them and they just don't respond.
It's a real shame as the specification, warranty and the actual basic operation is really reliable. Just totally let down by poor software and customer support.

If I could give 0 stars I would.
I had solar panels installed some months ago with this company’s app provided to monitor consumption. I have emailed them several times without the courtesy of a single response.

UK customer support is woefully rubbish!! The app rates at about the same too. There has been a recent firmware update that was a total fail which resulted in the battery being charged directly from the grid and later the battery discharging back to the grid also, inverter charging the grid while the house was drawing from the grid. Phoned Solax and spoke to someone who was as much use as a one legged person in a butt kicking contest. Product seems good but unfortunately, the Customer Service sucks!!!! Send an email to address provided and be ignored for a second time.