SOJO Reviews 

509
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 297 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the expert team for their friendly attitude, professional guidance, and precise attention to detail when handling delicate clothing alterations. People consistently note that turnaround times are remarkably fast and the overall booking process is exceptionally smooth, easy, and reliable. Some reviewers were not happy with specific outcomes, mentioning issues such as mismatched replacement buttons, wonky interior labels, or poorly executed darning jobs. A few consumers also reported unfortunate incidents like damaged fabrics, unhelpful staff interactions, or misplaced garments during the delivery and handling process. These less favorable experiences highlight occasional challenges that a small number of patrons encountered.

What people talk about most

Service

Consumers find service to be positive, highlighting professional tailoring, speedy alterations, and helpful... See more

Quality

Clients share positive opinions on quality, consistently praising the skilful and virtually invisible repairs... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the skilled and professional... See more

User experience

Customers had positive experiences with user experience, highlighting an amazing service where the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service! As a short girl I really struggle finding clothes that fit but find Sojo do the best job and take all the stress out of alterations. Big shout out to Marius for a flawless alteration... See more

Company replied

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

I have used SoJo several times to repair valued clothing and they have never disappointed. The work is skilful and not noticeable. Turnaround times are short and the cost is not excessive given the qu... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied


Company details

  1. Clothing Alteration Service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(509)

310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shortened sleeve

Shortened sleeve, fits perfectly, looks like new, thanks H. at Sojo

29 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Dominic,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Incredible service, Highly recommend!

I am so grateful to Sojo, Ayla and Amy for their work on my dress! It needed a whole new zip urgently ahead of an abroad wedding and they both went above and beyond to help me. The dress looks brand new and was done quickly, being hand delivered so I had it on time (after the right colour zip took a little longer to come). Genuinely couldn’t recommend the company enough. Big thanks to Ayla for your amazing work and to Amy for your support, help and communication!! Thank you!! ✨

28 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Katie,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla and Amy too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Just had a Margaret Howell mac fixed by…

Just had a Margaret Howell mac fixed by Marius at Sojo- got to say, when darning was suggested as the fix I was sceptical! But it looks amazing I am so impressed. TBF great communication from the team and I had confidence that they’d do a good job from the start - but it’s great to see and is a service i will use again. Thanks v much

27 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Kate,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great service

Great service. I sent two dresses to be shortened. One was a simple job but still done to perfection. The other was complicated but also done to perfection.

26 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Marie,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Absolutely brilliant

Anca did a fantastic repair job on my ancient Margaret Howell x Barbour jacket, and Lara was super helpful explaining what they proposed to do and sourcing appropriate fabric. It needed multiple repairs - some of which are visible due to the nature of the damage and the fabric, but they just look really cool, but the majority (rebinding hem, cuffs, pocket edges) look as though that's how it was when I bought it. Entirely new lease of life for my much-loved jacket.

24 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Vivienne,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Anca and Lara too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Perfect service once again with…

Perfect service once again with fantastic alterations on two pairs of trousers. Very speedy aswell! Would definitely recommend.

23 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great service in-person and online

I was uncertain about which services I'd actually need to properly fit a new suit, so I over-booked multiple.
Jawad, the tailor who pinned me at Selfridges, was an absolute star. Got everything looking great, and didn't take advantage of my ignorance - sent me on my way only with what was needed. The online team then refunded me for the unused services. 10/10, will absolutely be sending them all my clothes for adjustments.

Prime example on how to get repeat business and recommendations to friends & family!

edit: quick thanks to Ayla for the adjustments!

23 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi CT,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great job by Marius…

Great job by Marius shortening some trousers for me

20 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Emma,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Absolutely fantastic job done on Nadine…

Absolutely fantastic job done on Nadine Merabi top and velvet waistcoat. SOJO never disappoints! Alterations to the highest standard!

16 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Anna,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Recommend!

Great communication, quick service and they did a great job tailoring my top!

18 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Jodie,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

5 Star Service

I've used SOJO several times before and they've always given 5 star service. Thanks very much for a great job, Inga. Best Wishes. Simone.

20 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Simone,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Inga too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

My go to for repairs and alterations.

My go to for repairs and alterations.
Tailors are always spot on. No complaints from me 😊
Highly recommend 👌

19 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Daljit,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Jawad did a great job of taking up my…

Jawad did a great job of taking up my trousers, they look and fit so much better, and he worked on them so quickly! Thanks so much :)

11 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Sarina,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great quality and speedy service

I needed my jeans shortened and the quality of what I received was exceptional. The tailor even recreated the design that was originally on the bottom of my jeans, the jeans have an unusual design of a high hem line, and i was expecting to receive the jeans with a hem line in a low position but the tailor took an extra step and recreated the design. I can't recommend SOJO enough. It was a really quick and simple service to use. I would definitely recommend using SOJO. Thank you.

13 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Natalie,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Speedy service and the most friendly…

Speedy service and the most friendly staff!! Extremely grateful for them repairing my coat so well :)

12 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Beth,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

I used the tailoring service to take up…

I used the tailoring service to take up my damson madder dress
It has arrived back in just a week and I am really pleased with it.
The alteration is perfect the tailors have done an excellent job
So would recommend this service

13 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Sarah,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Very Impressive

What an experience from SOJO !!
I purchased a white playsuit from Reiss in Selfridges which needed alteration. I was not aware that a tailor service was available in house. From the minute I was escorted to the changing room to finish the attention I received was amazing. Filiz the tailor was so articulate with pinning my garment to size. He was patient, polite not to mention the professionalism.
The price charged was very reasonable and I received the item via Royal Mail in good time.
A very happy customer with the finished result. thank you Filiz!

16 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Filiz too.

Kindly,
The SOJO Team ⭐

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