Terrible service
I contacted Soil Wizards for lawn fertilization and weed control last fall, 2024, when I moved into a new home. The service was bimonthly and cost 162.00 each visit.
I spoke with Tiffany several times and mentioned to her that my yard was not looking any better at all after several months. She said to wait until Spring, 2025, when it should look better.
By Spring,2025, the yard looked worse than ever. I spent 30 minutes to an hour every morning pulling weeds that should have been taken care of by their “service”.
I mentioned this to “Jesus” each time he came out. He told me to stop pulling the weeds and he would make an extra trip to just focus on the weeds.
The service showed up a week early in May, 2025, when they were scheduled for the first week in June. 2025. I thought it was strange, but ok. I paid for that early visit.
They then showed up a MONTH early- July 3rd, when they weren’t supposed to show up until August 1st. I work at home and am constantly on the phone. Before I could get out in the yard, they had walked around the yard and sprayed FOUR weeds. Yes, FOUR weeds in the entire yard. He then walked around with a hand “sifter” and dropped a few granules around a few places in the yard…not even in the entire yard.
After I could get off the phone, I ran out to the yard and asked him why he was here a month early. He said “The other guy was let go because he didn’t know what he was doing”. He then proceeded to hand me another bill for 162.00! I called Soil Wizards immediately and spoke with “Tiffany”. I told her that under no circumstances is Soil Wizards to use my card for this “service”. She said OK. I checked two days later, and yes, they had used my card for the unauthorized transaction. I called Soil Wizards and spoke with a rude woman, Roxanne. She said “Well, the yard is not supposed to get green when we fertilize it!” Wow! I told her that I did not authorize the charge and that they had shown up a month early. She said she would have to “speak with her boss and he will call you”. He never called. This has to be one of the most dishonest companies I’ve dealt with since moving to the Ocala area. Their service is inferior. They have no idea what they are doing and they used my card after I told them not to. I had to dispute the charge on my card. This turned out to be a very time consuming ordeal with the disreputable and incompetent group of people. Do not use this company.
9 July 2025
Unprompted review