Sofology - York Reviews 2,062

No pushy sales tactics, helpful and thoughtful comments from all the staff and we were left to make our own decisions. It was a surprise to have such a good experience.
Please could you show other organisations sofologys training approach.

Lovely experience with Chris, he was so helpful with colours and matching a recliner to a corner sofa

I arrived looking for a certain sofa i found online and Miles sales assistant was very helpful, explained what i needed to do and gave me lots of information about taking care of new sofas. Very good service from your staff members

Approachable, knowledgeable staff without the "hard sell".
Honest advice which means you leave the store confident you have made the right decision.

When we walked in we were greeted by Tim, he welcomed us and we had a quick chat then he left us to look round. We didn't feel overwhelmed or pressured into buying which is refreshing. We left to look at other stores however we didn't see anything we liked so went back to Sofology and asked for Tim, we found a sofa we liked and he was very helpful. We also received an email from him afterwards meaning we have direct contact incase of any questions or issues. Great service so far.

In January we had very good help and advice from the store manager. In April we returned to place an order for a 4 seater and 2 seater sofa and had excellent support from Chris Harper Barrett. The whole process does take a little time but Chris made it as enjoyable as possible. Would definately recommend.

We were helped by a brilluant nember of staff called Tim Jones. He explained everything very clearly and was very helpful. Tim is a crefit to Sofology.

We had a great experience on visiting sofology in York, we weren’t supposed to be making a purchase but we for just the right sofa we were wanting at a reasonable price too, the two team members were very helpful and accommodating especially Tim who went through everything with us, we would recommend Sofology to anyone.

Very helpful

These salesman was excellent

Chris the salesman was fab, listened to what we wanted and got us a fab sofa.

Couldn’t thank the York staff enough what lovely ladies

The in-store experience was Great - Gemma sorted out the sale, was very efficient, and showed knowledge. We were advised that the delivery was usually within 14 weeks (typically around 8-weeks). Here we are at 16 weeks and only just getting a delivery sorted. There were no emails to warn of any delay.

Very polite staff & clear and professional. The lady that helped me and my partner purchase a new sofa was very kind & great! Thank you :)

The online ordering system was straight forward and easy to navigate. Prior to ordering we received help and advice in store and all sales staff were friendly and not pushy.

We had a great experience in buying our sofa. Gemma was very helpfu, informative and not at all pushy.
We looked at all the major outlets but the style of the sofa and the extended insurance were perfect.

The salesman was very friendly and was a great help! He looked the measurements I needed and took me around the store showing me what was suitable. He gave me plenty of time to decide which ones I wanted!

Chris Harper-Barett, agent at Sofology York, was
Helpful, knowledgeable, friendly and professional in his communication regarding the product.
Having visited other similar outlets in my quest for a sofa, Chris was bar far more professional than other outlet staff.

Prompt reliable service from salesman and confidence that you will deliver as promised

Six months on and we love our new sofa. The staff at Sofology York were very attentive, knowledgeable and we found the sofa we wanted. Happy it was in stock so it could be delivered after a couple of weeks. The payment process was a bit confusing though and the website did not work for us, so we had to return to the shop a couple of times to make the payment.