This is a strange one, they have asked me to review Sofology when I have not taken delivery of furniture yet. I will review the service I received so far. 5 stars, excellent customer service from Jos... See more
Company replied
Abbotsinch Retail Park, Washington Road, PA3 4EP Paisley, GB
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This is a strange one, they have asked me to review Sofology when I have not taken delivery of furniture yet. I will review the service I received so far. 5 stars, excellent customer service from Jos... See more
Company replied
Helpful and friendly service from Paisley store. Lisa was great, knowledgable and gave us plenty space to decide on our options. Clear information and great quality sofas.
Company replied
Fantastic staff member call kev so helpful making sure I was happy every step of the way. They explained everything from Start to when would get our purchase lovely company to deal with so far
Company replied
The quality of the sofa was terrible. Rejected and finally uplifted today. Will not shop again with scs, furniture in store not a representation of what will be supplied. Following feedback I have l... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Abbotsinch Retail Park, Washington Road, PA3 4EP, Paisley, United Kingdom
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Fantastic service.
Purchased a beautiful 4 seater sofa and chair from Sofology Paisley. Unfortunately both were damaged on arrival. The delivery driver took photo as well as ourselves. The company sent someone out to see if it could be repaired. Unfortunately not.
Straight away we were offered a replacement an alternative or a refund. We chose a refund and the monies were returned to our bank within a week.
This did not detract from the knowledgable professional service we received. I would highly recommend Sofology. Not like to alternative furniture company we went to as their service regarding delivery has been abysmal with the administration being very poor.

Reply from Sofology - Glasgow Paisley
Kev was great. Very knowledgeable. No hard sell and nobody falling us around which is a big No! for me. Disappointed spending over £3000 and was advised that we had to buy the upholstery cleaning kit! Very poor Sofology!

Reply from Sofology - Glasgow Paisley
We recently visited Sofology looking for a new suite and had a really positive experience thanks to Sirwan Bakir.
He was patient, understanding and never once made us feel pressured. Choosing a suite can be a difficult decision with so many options, but Sirwan took the time to listen to what we were looking for and helped guide us through everything in a relaxed and professional way.
Excellent customer service from start to finish and a credit to the store. Thanks again Sirwan for making the whole experience easy and enjoyable.

Reply from Sofology - Glasgow Paisley
Really relaxed buying experience with very helpful and informative staff. No pressure sales, really nice showroom and patient when deciding on styles/colours etc. Can't recommend highly enough.

Reply from Sofology - Glasgow Paisley
Pleasant and helpful staff;patient not forceful . Knowledgeable about their products.

Reply from Sofology - Glasgow Paisley
Very thorough and thoughtful sales team. All information provided and produced. Helpful to the end.

Reply from Sofology - Glasgow Paisley

Reply from Sofology - Glasgow Paisley
I would definitely recommend Sofology we had a wonderful experience and Cyril couldn’t do enough for us. He explained everything and took time to go over everything with us in detail nothing was a problem for him. Highly recommend

Reply from Sofology - Glasgow Paisley
Great member of staff, efficient, welcoming, chatty and clearly explained all elements and answered my questions.

Reply from Sofology - Glasgow Paisley
Cyril was excellent, couldn’t have been more helpful! Absolute superstar who fixed any minor issue there was

Reply from Sofology - Glasgow Paisley
The new lady (can’t remember her name) was telling me to follow my instincts and was so nice and not pushy at all. She was very kind, caring and approachable and was so happy to be her first customer.
Everyone was lovely

Reply from Sofology - Glasgow Paisley

Reply from Sofology - Glasgow Paisley
I had a very positive experience in your Paisley store. Given time to view products but I already knew what I wanted. No pushy sales just given information that was useful. Salesman (Kev) really helped me with ordering the configuration I needed. I’m waiting on my sofa but aware of timeframes and helpful information is in the mysofology website when I sign in.

Reply from Sofology - Glasgow Paisley

Reply from Sofology - Glasgow Paisley
It was good to be allowed to wander round the store trying out various sofas and not be hassled.
When I saw sofa I was interested in the sales person was so helpful answering all the questions I had about the different fabrics I could choose from.

Reply from Sofology - Glasgow Paisley
Customer service was excellent process to purchase was quick and easy

Reply from Sofology - Glasgow Paisley

Reply from Sofology - Glasgow Paisley
The girl that served me was very nice and friendly she also new exactly what she was talking about as it was 1 off the new one's just in

Reply from Sofology - Glasgow Paisley
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