This is a strange one, they have asked me to review Sofology when I have not taken delivery of furniture yet. I will review the service I received so far. 5 stars, excellent customer service from Jos... See more
Location
Switch locationAbbotsinch Retail Park, Washington Road, PA3 4EP Paisley, GB
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See what reviewers are saying
Fantastic staff member call kev so helpful making sure I was happy every step of the way. They explained everything from Start to when would get our purchase lovely company to deal with so far
Company replied
So happy with our service at sofology paisley with the lovely Lisa! She showed us so many different options and kept in touch with us after we left to have a think about it. When we returned she was s... See more
Company replied
The quality of the sofa was terrible. Rejected and finally uplifted today. Will not shop again with scs, furniture in store not a representation of what will be supplied. Following feedback I have l... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Abbotsinch Retail Park, Washington Road, PA3 4EP, Paisley, United Kingdom
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Friendly non pushy staff good choices
Called in to look at accent chairs. Cyril dealt with us he was very helpful. We did not feel rushed and he sent us the chair measurements to check out at home to ensure we were happy. No hard sell and we chose our chair in the colour we wanted. Excellent service

Reply from Sofology - Glasgow Paisley
This is the third suite we have bought…
This is the third suite we have bought from Sofology over the past years and keep coming back great service and easy decision to come back our sales manager Kimmy couldnt have made it easy many thanks to her
Thanks guys

Reply from Sofology - Glasgow Paisley
Kevin was very helpful & Friendly
Kevin was very helpful & Friendly.
Helped me pick a lovely couch for my little family that will also help my back.

Reply from Sofology - Glasgow Paisley
Great range of sofas to choose from and…
Great range of sofas to choose from and Heather was extremely helpful in answering any questions and very informative. Wasn’t pushy and let me browse around myself while waiting on my friend arriving. She made sure I was absolutely happy with my choice before committing to buy & even managed to get me a small discount 😊. Great service all round and would recommend to anyone.

Reply from Sofology - Glasgow Paisley
Great Staff - Fantastic Support
Great staff, So helpful and inventive. A pleasure to deal with !!

Reply from Sofology - Glasgow Paisley

Reply from Sofology - Glasgow Paisley
Lisa that dealt with me and mum was…
Lisa that dealt with me and mum was amazing, very knowledgeable about product and put my mum at ease to select a chair

Reply from Sofology - Glasgow Paisley
Brain was very knowledgeable and…
Brain was very knowledgeable and helpful in all aspects of our purchase.

Reply from Sofology - Glasgow Paisley
The store was great with a wide range…
The store was great with a wide range of quality sofas, very good prices and lots of options with payments.
No one pressures you when walking around the store either, they are all just there to help whenever you need it. The staff were all friendly, informative and approachable.
Kevin H especially helped me a lot and arranged some finance options for me and lots of alternatives with regards to the sofa and additionals, also arranged a call back with me and went the extra mile to help

Reply from Sofology - Glasgow Paisley

Reply from Sofology - Glasgow Paisley
Excellent service from Cyril.
I found my experience at sofology to be comfortable and enjoyable due to the sofology associate Cyril who helped me pick the sofa that I wanted and placed the order for me. He was very personable with a good sense of humour and I didn’t feel like he pressured me into a purchase instead he patiently gave me time to decide and then went above and beyond to ensure I got exactly what I wanted. He even went as far as to write a lovely note to me in my purchase booklet which was very much appreciated.

Reply from Sofology - Glasgow Paisley
Salesman was very knowledgeable and…
Salesman was very knowledgeable and explained everything well.

Reply from Sofology - Glasgow Paisley
Sofology stocks a wide range of Reasonably priced furnishings
Good attentive knowledgeable staff.
And a wide choice of furniture

Reply from Sofology - Glasgow Paisley
Great service & price
Great service. Happy with my sofa choice and the price
Looking forward to my sofa being delivered 😊

Reply from Sofology - Glasgow Paisley
The 2 staff on shift that evening were…
The 2 staff on shift that evening were superb. They are the reason I placed the order there and then

Reply from Sofology - Glasgow Paisley
Helpful and knowledgeable staff but not…
Helpful and knowledgeable staff but not pushy. Quality looks better than some major competitors

Reply from Sofology - Glasgow Paisley
Fantastic service.
Fantastic service.
Purchased a beautiful 4 seater sofa and chair from Sofology Paisley. Unfortunately both were damaged on arrival. The delivery driver took photo as well as ourselves. The company sent someone out to see if it could be repaired. Unfortunately not.
Straight away we were offered a replacement an alternative or a refund. We chose a refund and the monies were returned to our bank within a week.
This did not detract from the knowledgable professional service we received. I would highly recommend Sofology. Not like to alternative furniture company we went to as their service regarding delivery has been abysmal with the administration being very poor.

Reply from Sofology - Glasgow Paisley
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