Sofalistic Reviews 

898
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of products, often finding them exactly as described and in excellent condition. Many highlight the efficient delivery service, noting staff are helpful, polite, and ensure careful handling. The overall service and user experience are consistently described as brilliant, with an easy-to-use website and clear communication, making buying and selling sofas straightforward. However, some customers noted issues with payment and communication, especially for sellers experiencing delays in receiving funds or updates. A few also reported products not always matching descriptions or arriving damaged, such as with cut wires or missing parts, requiring resolution.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and condition of... See more

Delivery service

Consumers find delivery service to be positive, with many praising the professionalism and helpfulness of the... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and efficiency of the... See more

User experience

People report positive experiences with user experience, finding the process of selling and buying sofas to... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with the sofa I purchased and seller was brilliant. Delivery time was around 3 weeks which was over my scheduled date, but the delivery guys was fabulous. However a power pack was lost in... See more

Rated 5 out of 5 stars

Absolutely delighted with my reclining leather sofa from Sofalistic. Sofa in fabulous condition. Hardly looks as though it's been used . It came carefully packaged to ensure no damage in tra... See more

Rated 5 out of 5 stars

From start to finish the whole experience was brilliant! Good communication, clear easy to use website and purchasing process, my sofa is beautiful too! I absolutely love it 💗 Thank you to the w... See more

Rated 5 out of 5 stars

Great company for buying or selling sofas. After purchasing our sofas, the communication about the delivery time was spot on, and the delivery was smooth. The delivery guys were kind and polite, and t... See more


Company details

  1. Online Marketplace
  2. Sofa Store
  3. Used Furniture Store

About Sofalistic

Written by the company

Reducing Sofa Waste.
One Sofa at a Time.

Sofalistic is the UK’s first online marketplace dedicated to helping people buy and sell sofas nationwide. We have two core aims: to reduce the number of sofas ending up in landfill or being incinerated, and to help customers find high-quality, preloved sofas at a fraction of their original retail price.

How and why we're different

1. We save you time

We’ve made the process of buying and selling sofas easier than ever. From collection to delivery, we handle all the heavy lifting – making sure great sofas don’t go to waste.

2. We save you money

Buying a preloved sofa can save you up to 90% on premium brands. So not only are you shopping sustainably – you're also getting excellent value for money.

3. We put sustainability first

Sofalistic is where a love for stylish sofas meets a commitment to the environment. By keeping sofas in circulation and out of landfill, we help give furniture a longer life – and reduce waste in the process.

Why sell your sofa with Sofalistic?

  • Sell quickly: List your sofa in just 3 minutes and have it sold within days.
  • Free collections: Our professional two-man team will carefully collect your sofa and deliver it to its new home.
  • Easy (and free!) listing: It only takes a few minutes to list. Snap some photos, add the details, and we’ll handle the rest.
  • A seamless selling experience: We remove all the hassle. List, sell, collected, paid – it’s that simple.
  • Safe & secure: All transactions happen through our secure platform, so your address and payment details remain private.
  • Fast payments: Most payments arrive in your account the same day via Faster Payments – though it may take up to 48 hours in some cases.

How it works – Buying with Sofalistic

  1. Find your sofa: Browse your favourite brands, styles and colours – all from the comfort of your own home. When you find the one, simply add it to your basket!
  2. Buy it: Checkout securely and confidently with our Money Back Guarantee. Your payment is held safely until we've confirmed the item has been picked up.
  3. Delivered in days: Your new sofa can be delivered within days by our two-man team. Sit back and relax – we’ll bring it straight to the room of your choice.

Contact info

4.1

Great

TrustScore 4 out of 5

898 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(898)

624 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have made a trust pilot review with 1…

I have made a trust pilot review with 1 star however I want to say please ignore it. As I was checking my emails incorrectly One of the best experience it turned out sofa been delivered and fitted by 2 delivery man. You can’t ask more can you.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I found a sofa I liked. I paid for it and had a message saying it had a miss-print in the description. Sofalistic contacted me straight away and asked if I wanted a refund or to proceed. I asked for a refund and got it back within a couple of hours. Excellent communication and customer service!

I then bought a sofa and the process was so good. I chose my date window. Had a call 5 days later to choose my date. Was kept in the loop via emails and them calling me.

Delivery today was seamless. They men called and gave me 45 minutes notice. They arrived on time. Lovely manners. Placed the sofas exactly where I wanted, even when I changed my mind half way through on position.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

I found this amazing website by chance…

I found this amazing website by chance and so pleased I did. They sold my sofa quickly and I bought an amazing replacement from them too. Communication is great and the delivery guys were very pleasant and helpful too. Totally recommend 👌

29 May 2026
Rated 5 out of 5 stars

Excellent!

Excellent!
So easy to sell your sofa hassle free. Website easy to use, good communication. Collection on time and prompt payment. Would definitely use again.

29 May 2026
Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish. Had my sofa advertised elsewhere for some time. Saw Sofalistic on social media and filled in my details. To my amazement, within three hours the suite was sold! Sofalistic kept me informed at every stage of the procedure. The guys who collected the suite were brilliant and polite and within a week or so, the suite was delivered to the buyer and our money for it was transferred. I honestly can't fault Sofalistic and the service provided and would highly recommend them.

28 May 2026
Rated 5 out of 5 stars

Sofa

Do not trust this company.my wife sold a sofa on here and instead of putting money in her account they drained her account and when questioned about it she got abusive messages from them.had to cancel all cards and get new cards.definitely stay clear they are total scams and not even worth 1 star

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor delivery timescales

We bought a sofa on Monday 13th April and selected the delivery slot of 18th April as that was the closest next date, we had an email on the 17th saying they'd picked the item up and would let us know within the next 3-5 days.

On the 20th April we received an email saying they were still arranging a delivery slot and would let us know.

On the 22nd April we had another email that said they're finalising the delivery scheduling and would let us know as soon as possible.

On the 25th April we received an email stating that they were aiming to deliver on the 30th April.

On the 29th April we received an email saying our delivery eta was nearly here and is expected on the 5th May.

On the 4th May we had an email saying delivery would take place between 9am-noon....it came at 20 past 4 on the 5th May.

So from the 13th April purchase to a delivery date of the 18th we finally had it delivered nearly 3 weeks later.

If you're selling your own sofa, keep hold of it and store it, ours was collected by a private buyer on the 21st April (we arranged this for an overlap from the 18th) and had no where to sit in the living room for 2 weeks.

Might use again one day but would hang on to our old sofa and expect delays without explanation.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

So easyfrom payment to delivery

From start to finish was so easy, telephone conversations aranging delivery, to emails confirming delivery times, 3 hour delivery slot got rung up half an hour before off the delivery drivers. Proper decent lads mine was a big 4 seater sofa came in two bits very heavy, they had it upin no time, you wont be dissapointed
Thankyou sofalistic
And delivery lads 👌👌😁

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Sell a sofa quickly sofalistic is the place

We needed to sell a sofa as we where taking delivery of a new one
Had no luck on the usual platforms
But found sofalistic by accident really
Put pictures on and description and price really easy to do within a couple of days I was contacted to say sofa had sold
Throughout the whole process I was kept up to date with everything
As I'm writing this review the money for sofa has gone into my account
If you need to sell a sofa this is the place to do it
Collection of sofa was arranged for a time which was convenient for us
The lads where really good
Absolutely no complaints
Well done sofalistic

27 May 2026
Rated 1 out of 5 stars

Very easy .

Very easy .. no problems

26 May 2026
Sofalistic logo

Reply from Sofalistic

Hi Sally, Thank you for your review - we really do appreciate it and glad you found the platform easy to use. Did you mean to rate this as a one star experience? If not - it would be great if you could update the start rating to reflect your experience.

Rated 5 out of 5 stars

I was a little cautious about using an…

I was a little cautious about using an online service without phone contact. But the experience with Sofalistic has been seamless! Professional communication, arrival of removal team on time, and payment made in full. Highly recommended

26 May 2026
Rated 4 out of 5 stars

Connections and communication was easy…

Connections and communication was easy and manageable. The collection was well organised and the team did a professional and efficient job. The final payment was done on time and as described. All in all, a very pleasant and professional service.

20 May 2026

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