Just seen that they are arguing on Twitter with someone and they are being unprofessional by calling them names and swearing in their posts. This screams of childish behaviour!
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they get 5 star for two reasons, one their socks are VERY good quality, they have clearly used very good cotton and machines to create these. 2nd, the customer service, i had an issue with my order,... See more
Company replied
Superb socks and quick delivery. Having dealt with this company since 2021, the consistent level of service, quality of product and speed of delivery has compelled me to write a review. I ha... See more
Another parcel has arrived from Sock Council and, having been buying from them about a year, I am a firm convert. Their socks are of the highest quality and I haven't seen such a great range of design... See more
4.2
Great
67 reviews
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Typically replies within 1 week
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Avoid
Avoid! Wrong item was sent to me. Advised the company straight away, with an emailed picture of the wrong item.
Owner told me to send back 2nd Class Large Letter as I was expected to pay for the return even though this wasn’t my error. As I did not want a free pair of socks to cover my postage! I sent the item on 15/11, as per his advice. And he said he would send my item when he received the incorrect item back. I raised my concerns at this point, as we all know how unreliable Royal Mail are, his response was don’t worry we will sort it!
It’s been a month. Refuses to refund my order or send a replacement! So I have paid for the item, item postage & return postage and have no goods!
His lack of customer service is shocking, to the point he said it’s only a pair of socks not a transplant organ! I hope no one else has to experience this level of service!
7 November 2023
Unprompted review
Reply from sockcouncil.com
Hi Katie. When you contacted us we offered you a free pair of socks AND a replacement pair, as well as an apology for accidentally sending the incorrect item. You then asked if we would send free socks and cover postage. We advised that the socks were to cover your costs. Your reply was "Sorry, but I do not want another pair of socks & I am not prepared to pay the cost of the return, as this was your error. I do not have the money to pay for a return unfortunately.". We then advised the costs we would cover for returns. Unfortunately the socks were never returned to us. We tried our hardest across multiple emails to resolve this but unfortunately we needed our property back. This was our email "Hi,
Was just trying to keep things simple and nice, that’s all.
Instead of a free pair of socks worth £9.99 we will happily pay a maximum of £2.40 for a second class large letter <249g by Royal Mail as per https://www.royalmail.com/sending/uk/2nd-class.
We’ll refund this amount on receipt and send your socks, please pop the receipt in the package. Address via returns policy or on original label.
Best"
We've tried our absolute best here but the failing was not ours and we tried to be generous in resolving. Unfortunately this was not good enough for you on this occasion.
STAY WELL CLEAR
Wow where to start with the owner.
So upon looking this guys uses a Twitter account to verbally abuse and inappropriately talk to the general public.
Question this business should ask is why would you use a business account for personal use - unprofessional
Why would you use a business account to inappropriately talk to general public the way you have? Unprofessional
Stay well clear
UPDATE:
After reply from owner it also seems that he is incapable of keeping his mouth shut on social
Media. Perhaps he should take multiple courses in how to run a business and act in a professional manner.
Anymore replies? I can keep going.
FYI wouldn't touch your kakky products if you paid me mate
20 October 2022
Unprompted review
Reply from sockcouncil.com
This person has never made a purchase from our business. If he does not enjoy our social media output he need not follow it, that's the beauty of social media. It's pretty appalling that if he doesn't like it he takes this step of criticising a small business. It speaks more about him than it does us frankly.
Cracking socks!
Love their socks! Always received really quickly and nice extras like stickers/postcards with them. Great customer service too.
25 April 2022
Unprompted review
Reply from sockcouncil.com
Thanks, really pleased you like them!
I bought a Tino bobble hat from this…
I bought a Tino bobble hat from this company only to find it was far to big when I asked to return for a smaller size I was informed they don’t exchange? So I decided to keep the hat & gave it a wash following the washing instructions given with the product. After the hat had been washed & dried the whole thing lost it’s shape & is know no use ? For £23.50 I would expect a much better quality of product, will not be using again & be warned quality is very poor.
25 February 2022
Unprompted review
Reply from sockcouncil.com
We are very disappointed with this review for the following reasons. We don't sell football hats at sockcouncil.com. We do offer full right of Return in line with UK online sales law and in a published policy we are required to display by law. We do not offer exchanges for items but will very happily receive returns for any unwanted item provided it is in the same state it was received (again, in line with the customer's statutory rights and our published policies). Hats are "One size fits most" and as per the Sizing pages on our sites we explain that different designs can be made in different sizes dependent on knit etc, they may not be perfect for everyone, that's the nature of buying clothing online. A customer of any clothing brand is responsible for washing their own belongings and taking due care, this is an accepted norm. We cannot be held responsible for how people wash/dry/shape garments. The instructions are accurate and displayed in line with the law of the UK. We cannot be held responsible for people destroying their own items of clothing in the wash, no brand can. We would welcome any queries over how to wash items in advance of doing so and will always try to be helpful. We would strongly advise this customer to check their statutory rights in terms of returning items purchased online and also whom is responsible for washing items and resultant damage.
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