Bought from before multiple times, and shipping was fast, but now they have sent me the wrong item. Tried emailing and calling, but no one is picking up. Let's see how this gets resolved.... Will... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered from Socal on two occasions now for some Yeti products (including a new, popular release). The customer service I’ve received has been top notch! Delivery is also extremely quick and reliable... See more
Had difficulty with my PayPal so called up to enquire about a yeti cooler. The guy on the phone was super helpful 10/10 customer service. Delivery arrived in less than 24 hours! Highly recommend and... See more
Parcel came quickly (2 days), in great condition and I didn't have any issues with their website. Allowed me to buy an item for my partner that I struggled to find anywhere else online. All round good... See more
Company details
Written by the company
We are the UK's leading supplier of Calor gas and Barbecue equipment. From our a large appliance showroom here in Southampton we pride ourselves on our in depth product knowledge and great customer service. Free local delivery is always available using our own fleet of vehicles and we can deliver further afield using a number of delivery options.
Contact info
Third Avenue, SO15 0JX, Southampton, United Kingdom
- 02380 788155
- websales@socal.co.uk
- socal.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Without doubt a top retailer, best of the best.
Ordered the week before Christmas and the items arrived the next day add the fact they were cheapest on the web, what’s not to like?
Great price and speedy trouble free service, highly recommended.
Thank you
16 December 2024
Great service fast delivery Thank you.
9 December 2024
Website needs improvement
The delivery is quick once the order is placed and the drivers are helpful. However the website is quite frustrating when placing orders: it jams and the navigation is quite difficult. Hope it is fixed as soon as possible.
4 December 2024
Dispatched very quickly
The company dispatched the item very quickly and were on hand to resolve the initial problem that we had the first delivery company. I would not hesitate to use this company again in the future!
13 October 2024
Updates & delivery prompt & super quick!
25 November 2024
Speedy service
My order was packed and dispatched within an hour of ordering, and I received the next morning. Super fast service. Thank you.
29 October 2024
Fantastic speed of service.
Could find all the items I needed and speed of delivery was excellent.
4 November 2024
Good price and quick delivery
22 October 2024
Quick Delivery on Clearance Bargains
I picked up some good-value clearance items, which were delivered the following day. My only gripe with SoCal is that the minimum purchase amount for free delivery is £75. This is okay for larger, bulky items, but when buying a handful of small items for £50+, I think free delivery would be appropriate.
28 October 2024
Amazing service from will and Charles…
Amazing service from will and Charles as always!
The best shop around for everthing you need bbq wise
12 October 2024
Super helpful and knowledgeable.
Super helpful and knowledgeable.
A pleasure to deal with😀
4 October 2024
Answered a question I had about project…
Answered a question I had about project the sane day, and delivery was so quick! Over the moon with my order, have family members who will be ordering too 😊
12 September 2024
The Provence stove was £350- £400…
The Provence stove was £350- £400 pounds in other stores, Solcal price £299, so firstly the price was great, and that is what made me look at the Socal store online.
I ordered the stove on the Sunday, I had an email within 30 mins to say they were processing the order and would be in touch. By 8.30 on the Monday morning, I had another email to say that it had been processed and was with the delivery company and it was delivered by 11am on the Tuesday. We live over 230 miles away, so this delivery service, which was also free, was excellent.
I would 100% use Socal again, excellent price, communication and delivery. Great service
15 September 2024
Great price and fast service
Great price and fast service, even if the courier delayed it one day
10 September 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.