Absolutely fantastic service from Snuz. I mislaid one of the nuts that hold the Snuzpod together and after contacting them they responded immediately and kindly sent out a new part free of charge. Fir... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered the Snuzpod via Amazon. There was a defect with the original stand, but this was quickly resolved by Demi from the customer care team and a replacement stand was sent. Love the Snuzpod, it is... See more
Company replied
10/10 customer service I thought I would write a review as this company went above and beyond to solve an issue I had. I dealt with a few customer service representatives but Demi in particula... See more
Company replied
We have a Snuzpod Studio crib but the castors were misplaced during transit (our mistake). Emailed customer service to find out if it was possible to have the replacement castors only. Tesni was very... See more
Company replied
Company details
Written by the company
Shop at the official home of the award-winning SnuzPod bedside crib, SnuzPouch nappy-change sleeping bag and super stylish SnuzKot cot bed collection!
Contact info
The Green, CV35 0JE, Stratford Upon Avon, United Kingdom
- 0800 145 6536
- hello@snuz.co.uk
- snuz.co.uk
3.5
Average
361 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent customer service
I contacted customer services and Ben got back in touch with me. Unfortunately it was regarding parts of the snuz pod I had received being damaged, however Bens very prompt response seen replacement parts be sent very quickly.
I accidentally requested the wrong replacement part and again Ben replied very quickly and got the correct part sent. Excellent, customer centred care.
Thank you!
23 February 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a review! we are sorry to hear you had an issue with your Snuz product however we are very happy to see that Ben solved your issue.
Best wishes,
Snuz CE Team
Fantastic customer service
Fantastic customer service, friendly helpful resolve my order issue immediately ! Really happy with the service. Thanks so much really appreciate it!
20 February 2024
Unprompted review
Reply from Snüz
Thank you for leaving us a review! Its great to hear your issues was resolved and you had a great interaction with our customer Experience team
The excellent Customer Service I…
The excellent Customer Service I received from Demi was a pleasant surprise. She was very understanding of my issue and went out of her way to re-assure me. After our initial phone conversation she contacted me by e-mail to keep me up-to-date and she resolved my issue on the same day. She was very polite, kind and efficient and is a credit to her company, if only more Customer Service personnel were this invested in their customers the business world would run a lot more efficiently. Well done Demi
13 February 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a review! Its great to hear Demi went above and beyond and gave you a fantastic customer journey.
Best wishes,
CE Team
Purchase of spare part not listed on website
Had sent a query a couple of days ago but didn’t hear a reply.
Needed to buy a spare part that I had broken.
Called up and part ordered quickly with a 1- 2 day dispatch.
Can’t fault the quick response and help
13 February 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a review, Its great to hear your issues were resolved! Best wishes, CE Team
Demi was very efficient
Demi was very quick, clear and efficient at dealing with my enquiring after receiving a faulty product and was able to get one sent out that will be with me in 1-2 working days. Thank you Demi.
9 February 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with your Snuz product, However we are happy to see this has been resolved!
Thank you for naming Demi, its great to individually Acknowledge what a great support she is to our customers.
Best wishes
Snuz CE team
Excellent customer service
Excellent customer service. Brilliant and very knowledgeable, expert. Would highly recommend this company. Resolved issues immediately without hesitation. Thank you again.
1 February 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We are happy to see your issue was resolved in a timely manner.
Best wishes
Snuz CE team
Speedy turnaround
We had a missing part. We sent an email the evening before and got a response first thing.
A little back and forth to provide info but they always replied quickly, had the matter wrapped up within a matter of hours after their first engagement
31 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with your Snuz Product however we are happy to see this has been resolved!
Best wishes
Snuz CE team
Great customer service
30 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a great review!
Best wishes,
Snuz CE Team
Great help!
I had lost a part of the Snuzpod 4 and I contacted Snuz customer service. Demi helped me tremendously. She was very friendly and thought in terms of solutions. She eventually sent the missing part and I received it within a few days. Great experience with Snuz and Demi from customer service!
23 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with your Snuz product, However we are happy to see this has been resolved!
Thank you for naming Demi, its great to individually Acknowledge what a great support she is to our customers.
Best wishes
Snuz CE team
Demi at Snuz was highly professional
Demi at Snuz was highly professional, supportive and resolved my query quickly. Very happy. Thank you
26 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a review! Its great to hear Demi supported you with your needs and we are proud to have her on our team!
Many Thanks,
Snuz CE Team
I had an issue with delivery
I had an issue with delivery. A very quick phone call and follow up email with Demi. And it was very quickly resolved. Demi has been super helpful - for which I’m grateful! Thanks Demi!
24 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with the delivery of your order however we are happy to see this has been resolved!
Thank you for naming Demi, its great to individually Acknowledge what a great support she is.
Best wishes
Snuz CE team
Customer Service Gold
worked with Demi from customer services team and she was amazing!
easy to deal with, solution orientated and really professional.
keeping the brand name in high esteem from us.
outstanding service!
17 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out! and its fantastic to see Demi is doing us proud
Best wishes
Snuz CE team
Good service- original order not…
Good service- original order not delivered due to delivery company, fast response from Demi at snuz and issue resolved. 👌🏽
25 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Holly
Excellent customer service
Unfortunately one of the products I purchased for my baby was faulty after a few months of use. I contacted the snuz team via email and I spoke with Demi who couldn’t of been more helpful, after sending the required information (such as proof of purchase etc) she instantly resolved my issue and sent me a replacement. Being a first time mummy to a newborn baby Demi made my complaint turn into a super positive experience and outcome and saved me from one less thing to have to stress about! Thank you so much!
24 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us We are sorry to hear you receive a product that was not our usual standard.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Snuz CE team
Reply from Snüz
Thank you for taking the time to leave us a review!
Thank you for naming Ben, we love a name shout-out! and glad we resolved the issue promptly
Best wishes
Snuz CE Team
Good customer service
Demi at customer service team is very responsive for the missing part request i sent over.
22 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Snuz CE Team
Excellent customer Service
A have dealt with Snuz customer services a number of times of the years as I own a number of Snuz products and they are always great and super helpful. Demi goes out of her way to help customers in a friendly and efficient manner. Would always recommend Snuz to friends and colleagues
23 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes
Snuz CE Team
Rapidly replaced pieces that were…
Rapidly replaced pieces that were unfortunately damaged. Very easy and polite to work with to sort out!
15 January 2024
Unprompted review
Reply from Snüz
Thank you for your review! We are so sorry that you experienced some damaged parts, but we are so pleased that we have been able to resolve this promptly for you. Your feedback will of course be passed onto the relevant department to be reviewed.
Best wishes
Snuz CE Team
great customer service
Holly from customer service was great. My Snuzpod 4 zip broke after just 3 months, so I called the number and they started an email chain that day. After sending proof of purchase the replacement part was sent out and received the very next day. Thank you for taking child safety so seriously. And thank you for making it hassle free.
19 January 2024
Unprompted review
Reply from Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you. Your feedback will of course be passed onto the relevant department to be reviewed.
Best wishes
Snuz CE Team
Demi was great
Demi was great! handled the requested professionally and quickly!
16 January 2024
Unprompted review
Reply from Snüz
Thank you for your review! its great to hear you had a great experience with Demi from our customer experience team.
Best wishes,
CE Team
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