Great !!!! Orders were filled and shipped internationally in quick fashion. I've already referred at least 5-7 others 🌟 🌟 🌟 🌟 🌟
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Swedish Zyn is the best! I can’t find it anywhere in America, our version is mediocre and generally overpriced. Special thank you to my nordic brethren across the ocean. Shout out to UPS for bringing... See more
Website was easy to navigate, order came in on good time, delivery guy was nice Over all. Will be recomending to others. And will be ordering again
Awful. I ordered 50 Zyns from Snusio in late September. Package was shipped and was held by US customs. Eventually the package was destroyed and I haven't been given a reason as to why. About half-wa... See more
Company replied
Company details
Written by the company
At snusio.com, our mission is to make premium snus and nicotine pouches accessible across the world. Inspired by the popularity of snus in Sweden, we aim to deliver the same high-quality experience to customers throughout the continent. We prioritize customer satisfaction by offering reliable service, flexible shipping options, and a seamless shopping experience for both one-time purchases and subscription models. With strong partnerships with trusted brands like ZYN, LOOP, VELO, HELWIT and PABLO, we ensure that our products are fresh, premium, and ready for immediate enjoyment.
Contact info
Sveavägen 106, 113 50, Stockholm, Sweden
- +46105558625
- hello@snusio.com
- snusio.com
4.1
Great
92 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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Reply from SNUSIO
Hi there,
We’re really sorry for the long wait and any worry this caused!
Just checked your tracking and can see the package was successfully delivered a few days ago (let us know if it somehow hasn’t reached you yet).
Hope everything inside is perfect and that you’re enjoying it now!
If anything is missing or damaged, just shoot us a quick message and we’ll fix it right away.
Thanks for your patience – we appreciate you! 🙌
– The Snusio team
Best Website!
Most reliable site for authentic pouches at reasonable pricing, great customer service and fast shipping.
31 October 2025
Reply from SNUSIO
Thank you!! 🏆❤️
“Best Website” in the title – we’re blushing!
So happy we’re your go-to for authentic pouches, fair prices, fast shipping, and solid support.
Appreciate you big time – see you on the next order! 🚀
– The Snusio team
I would highly recommend SNUSIO
I’ve had nothing but good experiences with these guys. They have an excellent selection. The pouches are always 100% authentic and the customer service has always been great. I would highly recommend using these guys especially if you’re in Canada where 9 out of 10 store-bought tins are counterfeit. You’re getting 100% authentic pouches at a third of the price.
27 October 2025
Reply from SNUSIO
Thank you so much!! ❤️
That means the world to us – super proud to keep delivering 100% authentic pouches fast and hassle-free.
Happy we can save you from those fake tins and still keep the price low!
Thanks for the trust and the big recommendation – we’ve got your back anytime.
– The Snusio team 🚀
Good prices but I would appreciate it if I…
Good prices but I would appreciate it if I actually received the packet, instead I keep receiving expected delivery dates that are not respected.
4 November 2025
Unprompted review
Reply from SNUSIO
Hi Giuseppy,
I can't find any information on your name to help you out. Please email us at hello@snusio.com so that we can help you as soon as possible.
Best regards,
Filip @ Snusio.
3 weeks since i ordered and paid…
3 weeks since i ordered and paid (instant debit), no confirmation mail, no order... nothing...and not tracks on my account in the website as ordered , seems still in basket!
first and last order !
smells scam strongly !
Updated the 13/11/25
They didn't give any reason why my order wasnt on m'y account on their website. They sent me by mail a ups shitty link to show me the package was going back to them... And they will send it again...They didn't even sent me another package instead to save time...they save money.
and they explained the delivery date was Warned by mail...hey guys, we are in 2025, i use a smartphone like everyone, notifying the delivery by mail is really stupid....and was at home the whole time waiting my products...stop bullshiting customers with stupides explanations.
I will clearly not wait 2026 to receive the package , or expose this fraud to my bank.
17 October 2025
Unprompted review
Reply from SNUSIO
Hi Popo,
I can’t find any information that you have ordered from us. Please email us at hello@snusio.com with order number or order amount so we can track and see what has happened with your order.
Best regards,
Snusio Team
Don’t blame Snusio for the import troubles into the US!
Snusio was great to work with during this new tariff/customs/FDA nonsense we have going on here in the states. It took just a couple days shy of a month to receive my package but not due to snusio’s fault. My pouches got to the US within 3-5 days. UPS/customs is who held onto it. Snusio always responded to my emails in a timely manner considering the 7 hour time difference. However, I don’t know if I’ll be ordering from anyone overseas due to UPS robbing people of their “brokerage fees”.
22 October 2025
Unprompted review
Reply from SNUSIO
Hi Hunter,
Thank you so much for your kind words and especially for your patience during the long delivery process. It means a lot to us, especially with the current challenges around U.S. customs and regulations.
We hope you’re enjoying your order and that you’ve found some new favorites! 🙌
Best regards,
Zack
Customer Support – Snusio
I’ve contacted customer service…
I’ve contacted customer service multiple times over the past two months and still haven’t received any resolution or communication about my order. I paid $150 for a box of Zyns and was also charged an $84 tariff, yet I still have not received my package.
At this point, it appears the shipment is lost, and I’m out over $250 with no response or refund. Extremely disappointed with the lack of communication and accountability — I will not be ordering from this company again.
22 August 2025
Unprompted review
Reply from SNUSIO
Hi Nathan,
We’re truly sorry for the delay and for the frustration this has caused.
We’ve responded to your previous messages, and we understand how upsetting this situation is. Unfortunately, due to new U.S. FDA regulations, all nicotine-related imports are now subject to manual clearance, which has resulted in significant delays and processing issues at customs.
While we are doing our best to follow up with UPS and FDA, these clearances are outside of our control. That said, we’re committed to helping resolve this for you and are still actively monitoring your shipment.
Best regards,
Filip
Customer Support Snusio
I ordered some nicotine pouches from…
I ordered some nicotine pouches from their company. There was a disclaimer saying I may have to pay additional customs fees to import them to the USA, which was fine. However, the customs agents seized and discarded the shipment. They didn't tell be this was a possibility. They also had a list of US they don't ship products to, which clearly implies that there are states that they can ship their products too. This turned out to not be the case. I contacted them and they told me they "can't" refund my purchase since I am responsible for making sure the product can get into my country.
3 October 2025
Unprompted review
Reply from SNUSIO
Hi,
Thanks for your feedback — and we're truly sorry for the outcome of your order.
While we do clearly state that U.S. customers are responsible for any customs or FDA-related decisions, we understand that this experience has been frustrating and disappointing. Unfortunately, due to recent regulatory changes, even shipments to previously "safe" states have been subject to FDA seizure or destruction, which is outside of our control.
We try to be as transparent as possible with our shipping policy, and we always encourage customers to check their local import rules before ordering. Since the package was destroyed and not returned to us, we’re unfortunately unable to process a refund, as per our policy.
We truly wish the situation had turned out differently and appreciate you taking the time to share your experience.
Best regards,
Filip
Customer Support – Snusio
Awful
Awful. I ordered 50 Zyns from Snusio in late September. Package was shipped and was held by US customs. Eventually the package was destroyed and I haven't been given a reason as to why. About half-way through this ordeal, Snusio sent me an email that they were temporarily putting a hold on shipping
to the United States. They say its due to extra import duties, taxes and FDA fees. Never was i asked to cover any of these fees so that the shipment could proceed. Now that the package has been destroyed, Snusio won't make it right by either sending another shipment or refunding me. Very frustrating as I would have payed the extra tax obligations to recieve order and now im out over $200 because of lack of communication and inability of the company to do the right thing.
22 September 2025
Reply from SNUSIO
Hi Jordan,
We’re truly sorry for the frustration you’ve experienced — we completely understand how disappointing this situation has been.
Due to recent U.S. regulatory changes, many shipments — including yours — have been held or destroyed by FDA and customs, often without prior notice or an option for the customer to pay and release the goods. This has unfortunately affected even long-standing customers in states where delivery previously worked without issues.
Our policy clearly states that the buyer is responsible for import clearance, and that refunds can only be issued if the package is returned to us. In your case, the package was destroyed by authorities, meaning we never received it back and therefore can’t issue a refund or reshipment.
We completely agree that this process is frustrating and far from ideal. We’ve since paused all new U.S. orders to prevent others from going through the same experience, and we’re actively working on more reliable long-term solutions.
Best regards,
Filip
Customer Support – Snusio
Horrible company to ship to the US
Horrible company to ship to the US. Package never left the original country and then charged a $40 handling fee for handling the return. Garbage.
22 September 2025
Reply from SNUSIO
Hi Michael Ferrufino,
We’re sorry to hear about your frustration.
Just to clarify — although your shipment was stopped due to U.S. customs restrictions, we did issue a full refund, including the product value. The $40 handling fee you mentioned was waived, even though return shipping costs were incurred on our end.
We understand how disappointing these situations can be and have since paused all new U.S. orders while we work on better solutions.
Thank you for your feedback,
Zack
Customer Support – Snusio
Reply from SNUSIO
Hi Matthew,
Thanks for your feedback — and we're really sorry your order hasn't arrived yet.
Due to new U.S. regulations, the FDA now manually inspects all nicotine-related imports, even personal-use orders under $800. This has created a significant backlog at customs, causing delays that are unfortunately out of our control.
Please feel free to email us at order@snusio.com
with your order number, and we’ll gladly check the latest status for you.
Thanks for your patience — we're doing everything we can to improve the process.
Best regards,
Zack
Customer Support – Snusio
Not handling what they said they could ship to me
Problems at customs I guess. Sent multiple emails with no response. According to ups they couldn't reach anyone. My package was disposed of.. still no refund. Its been 3 weeks
22 September 2025
Reply from SNUSIO
Hi Eric,
We’re very sorry to hear about your experience.
Due to new U.S. regulations, the FDA now holds and inspects all nicotine-related shipments, which has caused unexpected delays and even rejections. Unfortunately, if a package is disposed of by customs and not returned to us, we’re unable to process a refund, as we never receive the goods back.
We always aim to respond to all inquiries — if we missed yours, we sincerely apologize. Please feel free to contact us again at order@snusio.com, and we’ll do our best to resolve the matter.
Thanks for your understanding,
Zack
Customer Support – Snusio
Amazzzing
Love the big variety of snus , I discovered a lot of new favourites like Zeus berry blast or bubblegum.
Fast delivery even if I live In America!
16 August 2025
Unprompted review
Reply from SNUSIO
Hi Rebecca,
Thank you so much for the amazing review — we're thrilled to hear you’ve discovered new favorites like Zeus Berry Blast and Bubblegum! 🙌
We're also glad the delivery went smoothly despite the distance — we do our best to get your snus to you fast, even across the Atlantic.
Can’t wait to have you back for your next order!
Best regards,
Zack
Customer Support – Snusio
GO ELSEWHERE
Did not properly mark products for use in the US, refused to provide a refund when their mistake was called out. There are far better places to order products, I would recommend going elsewhere.
26 September 2025
Unprompted review
Reply from SNUSIO
Hi Josh,
We’re sorry to hear you had a negative experience.
We’d like to clarify that all our products are properly labeled for export, but U.S. FDA regulations have recently changed, and even personal-use shipments can now be detained or refused — completely outside of our control.
As per our policy, refunds can only be issued once a shipment is returned to us. In cases where customs destroys or disposes of the goods, we unfortunately receive nothing back and are unable to offer a refund.
That said, we’re always here to help and would be happy to look into your specific case further — just email us at order@snusio.com.
Best regards,
Zack
Customer Support – Snusio
Tariff
To be honest, I was excited to order from this site. The prices are reasonable and they had a lot of variety. I was however unexpectedly charged a tariff tax and my package is on hold at the UPS facility pending release from aa government agency. It’s been over a month since I’ve ordered and still haven’t received my order .
15 September 2025
Unprompted review
Reply from SNUSIO
Hi Jack,
Thanks for your honest feedback — and we’re really sorry about the delay and unexpected tariff charges.
Due to recent changes in U.S. import regulations, the FDA now requires manual inspection of all nicotine-related shipments, even personal orders under $800. This has led to longer delays and additional fees that unfortunately we have no control over.
We understand how frustrating this is, and we’re actively working with our shipping partners to find better solutions. If you haven’t already, please email us at order@snusio.com
with your order number so we can check the status and assist you further.
Thank you for your patience and for giving us a try.
Best regards,
Zack
Customer Support – Snusio
Hidden fees
I placed my order, I then got notification from UPS saying it was going to be out for delivery. Upon the items getting delivered I am going to have to pay extra taxes and shipping fees. They have this down on their website after scroll and scroll. There was never anything upon placing my order to say that I am going to have to pay upon delivery to receive my order.
***update to my review***
It is now December I still have not received my package and now it states that is going to be destroyed by the FDA due to the way that the package was shipped.
25 August 2025
Reply from SNUSIO
Hi Zach,
Thank you for your feedback, and we're genuinely sorry to hear about your frustration with the additional delivery fees.
We do our best to be fully transparent, and all information regarding potential customs duties, FDA fees, and import taxes is clearly outlined in our Shipping & Delivery policy. That said, we understand that these details could have been easier to spot during the checkout process — and we’re actively working to improve that experience.
We also want to mention that we offered you store credit as a gesture of goodwill, even though these fees are outside of our control and charged directly by customs authorities.
We truly appreciate your support and hope to have the opportunity to serve you again with a smoother experience in the future.
Best regards,
Zack
Customer Support – Snusio
will purchase again
other than duties, which i was expecting, i am very pleased. very fast shipping, very good pricing. even with duties, the cost was 30-40% cheaper than local. will purchase again.
25 August 2025
Reply from SNUSIO
Hi Scott,
Thank you so much for the kind words — we really appreciate you taking the time to share your experience!
We're glad to hear that the fast shipping and pricing met your expectations, even with duties included. We work hard to keep our prices competitive and shipping reliable, so it's great to hear that it made a real difference for you.
Looking forward to your next order — and if you ever need anything, we’re just an email away!
Best regards,
Zack
Customer Support – Snusio
Glad to found these guys
Shipping was lightning fast, even with paying import duties the prices are the best online, there is no comparison. They even got my favorite pouches through customs for me. Will be back and will be bringing my buddies, no more overpriced convenience store Zyns for us!
20 August 2025
Unprompted review
Reply from SNUSIO
Hi Michael!
Wow — thank you so much for the awesome review!
We’re thrilled to hear that your order made it through quickly and that you’re happy with both the pricing and the delivery. Getting your favorite pouches through customs smoothly is exactly what we aim for, and we love knowing we’ve earned your trust (and maybe even your crew’s too!).
Can’t wait to have you back — and no more overpriced convenience store Zyns indeed 🚫😉
Best regards,
Zack
Customer Support – Snusio
Great company that puts the customer first
Great company that puts the customer first. When I pointed out that my initial shipment contained only some of the items I ordered, they promptly apologized, shipped the other items to me, and included some additional items for free!
20 August 2025
Unprompted review
Reply from SNUSIO
Hi Greg,
Thank you so much for the kind words — we really appreciate it!
We always aim to make things right when something goes wrong, and we're glad we could quickly sort out the issue with your order. Happy to hear the follow-up shipment (and the extra goodies!) hit the mark 🙌
Looking forward to serving you again soon — thanks for being part of the Snusio community!
Best regards,
Zack
Customer Support – Snusio
Great pricing and items are legit and…
Great pricing and items are legit and great quality. Will do business again.
23 July 2025
Reply from SNUSIO
Hi Joseph,
Thanks so much for the great feedback — we’re happy to hear you’re satisfied with both the pricing and product quality!
Can’t wait to have you back for your next order. We truly appreciate your support!
Best regards,
Zack
Customer Support – Snusio
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