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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality and comfort of the products, particularly highlighting mattresses, toppers, and pillows as excellent purchases. Many people appreciate the organic and chemical-free nature of the items, finding them supportive and conducive to a great night's sleep. The overall service, from ordering to receiving, is often described as smooth and efficient. However, some customers experienced issues with delivery, including delays, cancelled attempts, and difficulty in receiving updates. A few people also noted problems with product sizing, specifically a king-size duvet cover being too large, and some concerns about the stitching quality on linen bedding.

What people talk about most

Product

Users describe positive interactions with product. Many customers are highly satisfied with the quality and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the superb products, luxurious feel,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers report positive experiences, praising... See more

Based on these reviews

Rated 5 out of 5 stars

I got a mattress topper to soften my hard futon. It didn't do the job in that regard. :( This topper meant to offer support not the softness so I had to buy another thicker soft foam topper and place... See more

Rated 5 out of 5 stars

5* for the snoozel topper & wool duvet. But 0* for the latex pillows. I have the same size pillow in memory foam but wanted to upgrade to an eco friendly version......Too high in our opinion gave... See more

Rated 5 out of 5 stars

Apart from the delay in the delivery which was more to do with the courier, everything was perfect and the mattess is extremely comfortable- great value for money.

Rated 5 out of 5 stars

Absolutely love Snoozel Green! I couldn’t be happier with my experience purchasing from Snoozel Green. The mattress, pillow, and mattress protectors are all fabulous – incredibly comfortable and... See more

Rated 1 out of 5 stars

Dodgy company, took my payment but did not delivery the mattress. I chased them and they apologised and said they would investigate and come back to me.....they didn't. I then asked for a refund, wh... See more

Company replied

Rated 1 out of 5 stars

I placed my mattress order 10 days ago and haven't heard anything back from them in terms of the delivery date. No response to my emails either. I am very disappointed as I was excited about the produ... See more

Company replied

Rated 1 out of 5 stars

I chose the company for its ethics, Sadly I had 3 attempted deliveries of a mattress - all cancelled by the delivery company. I’m not sure what was going on, but customer service has also been incredi... See more

Company replied

Rated 1 out of 5 stars

Still waiting to hear about delivery. The item was in stock but no sign of it. Not happy when emails are ignored. So then it arrived but was absolutely not as described- supposed to be a latex toppe... See more

Company replied

Rated 1 out of 5 stars

I would avoid buying from this company again. I don’t think I’ve ever dealt with a company with such appalling customer service and support. I ordered bed linen ten days ago now. I’ve had noth... See more

Company replied

Rated 1 out of 5 stars

I initially had a lot of communication with the company, which was great. However, after I placed my order for the mattress, all communication stopped. I have not received any updates or emails regard... See more

Company replied

Rated 5 out of 5 stars

Great mattress and delivered in time. I was worried considering others had issues but that wasn’t the experience with mine. The linen bed set is lovely and the mattress is so comfortable! Worth the sp... See more

Rated 5 out of 5 stars

I bought my amazing chemical-free, organic mattress from Snoozel Green over a year ago, and it’s been one of the best purchases I’ve ever made beautifully firm, supportive, and incredibly comforta... See more

Rated 5 out of 5 stars

The mattress we purchased from you is the best we have ever owned. It is amazingly comfortable. Not too hard, not too soft, just right. Thank you so much for making such beautiful sleep products. *... See more

Rated 5 out of 5 stars

From ordering to receiving my purchase was so smooth. The product (bedding set ) is fantastic quality and I’ve been having the best sleep in the past few weeks that I have had in a very long time

Rated 5 out of 5 stars

Worth waiting for! Amazing supercomfy king mattress the topper essential for softness and comfort!! And the latex pillow is very supportive thankyou Snoozel Green!!

Rated 5 out of 5 stars

Lovely topper. Has completely transformed my bed. I have a slightly too firm latex mattress. Can't recommend this product highly enough.

Rated 5 out of 5 stars

We have two of their mattresses and really like the comfort and quality. The delivery service was excellent too.

Rated 5 out of 5 stars

Really pleased with the mattress. It’s very comfortable and lovely to know it not full of chemicals. Delivery smooth.

Rated 5 out of 5 stars

eco credentials and super comfortable, delivery was fast and efficient, we are totally loving the new mattress!

Rated 5 out of 5 stars

Fabulous mattress. Deep, perfect balance of firmness and softness. The only less good thing was the long delivery delay, almost 2 months. But the couriers, when they did finally arrive, were really he... See more

Rated 5 out of 5 stars

Really comfortable mattress topper. Beautifully made.

Rated 3 out of 5 stars

I've ordered my mattresses from Snoozel Green for years. Recently had to move house due to damp so had to replace current mattress. Still love the mattresses, they are comfy and non toxic. Plus they'v... See more

Rated 4 out of 5 stars

I received the mattress a couple of weeks ago. To start with I thought it was rather soft but I’ve found it actually supports your body really well & it’s very comfortable so hopefully that will conti... See more

Rated 3 out of 5 stars

I appreciate that this bedding is a linen and I really want to like it (which is why I have given it a 3-star rating), I have encountered significant issues with its sizing. The duvet cover is extre... See more

Rated 4 out of 5 stars

All of the items I had delivered (mattress, topper, pillow) have been fantastic so far and I feel well worth the money. Only reason I did not give 5 stars is that delivery was originally expected at b... See more

Rated 4 out of 5 stars

I am a returning customer and previously I was very happy with the products and my interaction with the company. This time I purchased the linen bedding set and raised the issue with the u... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Working directly with our manufacturers to produce natural, chemical free, non-toxic products for your bedroom. We want everyone to be able to sleep naturally.


Contact info

4.2

Great

TrustScore 4 out of 5

293 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Doesn't help with softening but great quality

I got a mattress topper to soften my hard futon. It didn't do the job in that regard. :( This topper meant to offer support not the softness so I had to buy another thicker soft foam topper and place it underneath. The combination of two worked just perfectly. There's a light "sheep" smell from the topper after almost a month of using it. But that doesn't bother me, it smells natural. I could look for another more suitable option in one topper, but I likes Snoozel one so much, that decided to look for combination and keep this one. The quality is great!

1 August 2025
Rated 5 out of 5 stars

The mattress we purchased from you is…

The mattress we purchased from you is the best we have ever owned. It is amazingly comfortable. Not too hard, not too soft, just right.
Thank you so much for making such beautiful sleep products. *Highly recommend you.
I will be back for some mattress covers and bedding.

17 July 2025
Rated 5 out of 5 stars

I bought my amazing chemical-free

I bought my amazing chemical-free, organic mattress from Snoozel Green over a year ago, and it’s been one of the best purchases I’ve ever made beautifully firm, supportive, and incredibly comfortable.

More recently, I decided to try their latex pillow. I usually prefer to sleep quite low, almost flat, so I was a bit skeptical at first because this pillow is higher than what I’m used to. But I’m so glad I gave it a go as it’s been an absolutely fantastic addition! I’m sleeping really well and comfortably, and it feels like the perfect complement to my mattress.

Highly recommend both the mattress and the pillow and this company for their ethics: quality, comfort, and peace of mind knowing they’re organic and chemical-free.

17 July 2025
Rated 4 out of 5 stars

Organic Linen Bedding Set – Super King

I am a returning customer and previously I was very happy with the products and my interaction with the company.

This time I purchased the linen bedding set and raised the issue with the undone stitching on the fitted bedding sheet. I must admit I was disappointed by the company's response. It gave the impression that this level of craftsmanship is considered acceptable, which I found surprising.
Their products are positioned as high-end and come at a premium price, and as such, I had higher expectations in terms of quality and finish. In my opinion, the stitching issue does not reflect the standard I would associate with the brand.

The undone stitching will not impact the usability or performance of the sheet. However, knowing that the quality of stitching is poor did upset me.

Also the fabric was rough when I used the set for the first time after washing it. However, I was advised to use white vinegar in a rinsing cycle . It did make the fabric a bit softer so I hope after a few washes the fabric will be very soft.

Despite the above issues, I support the company's values and would recommend them to anyone who is on a mission to detox your home and life.

2 July 2025
Rated 4 out of 5 stars

Lovely but quite soft

I received the mattress a couple of weeks ago. To start with I thought it was rather soft but I’ve found it actually supports your body really well & it’s very comfortable so hopefully that will continue. And it’s lovely to think there are no nasty chemicals in it!

25 May 2025
Rated 3 out of 5 stars

Mattress Review Title

I've ordered my mattresses from Snoozel Green for years. Recently had to move house due to damp so had to replace current mattress. Still love the mattresses, they are comfy and non toxic. Plus they've withstood a small human jumping on them for years without becoming less firm or sagging! I would have given 5 stars if it wasn't for the delivery company used who were incredibly rude, dragged the mattress along the ground roughly because it was "heavy", chucked it down and left while barely saying 2 words.

25 May 2025
Rated 5 out of 5 stars

Lovely topper

Lovely topper. Has completely transformed my bed. I have a slightly too firm latex mattress. Can't recommend this product highly enough.

2 April 2025
Rated 1 out of 5 stars

I have been waiting 3 months now for my…

I have been waiting 3 months now for my order.

3 April 2025
Unprompted review
Snoozel Green logo

Reply from Snoozel Green

Hi Tim, apologies for the delays to your order, we have had issues with the global supply chain, which should be resolved now. I do hope you are pleased with your mattress when you have tried it out.

Rated 1 out of 5 stars

Unfortunately the customer care and…

Unfortunately the customer care and correspondence is very poor.
It has been over a month and I still haven’t received my order

30 March 2025
Unprompted review
Snoozel Green logo

Reply from Snoozel Green

Hi Julia, apologies for the delay on your order of 2 pillows. We had a shipment held up, but the order will be with you within the next week.

Rated 1 out of 5 stars

A REAL shame

A real shame. Ordered a mattress from this company. Love it SO much. Been trying to order another one for OVER 9 months now and they are just always out of stock and not taking orders. Something seriously wrong with the supply chain. Can't tell me when or even if the super king mattress will ever be back in stock. Now they don't even bother responding to my emails or chats. Quality products. Awful supply chain management. Poor customer service.

18 February 2025
Unprompted review
Snoozel Green logo

Reply from Snoozel Green

Hi Laurence, apologies for the delays here, we had low demand for the Super King size so decided to stop stocking the size for the current time.

Rated 5 out of 5 stars

Brilliant mattress and the most…

Brilliant mattress and the most organic, plastic-free one I could find. Delighted with the mattress and the excellent service… will definitely be buying again.

27 October 2024
Unprompted review

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