Whole customer contact experience was 100%. I was hesitant about buying a premium phone cover, but it's arrived and the quality is great. Haven't used it yet, the phone its for arrives tomorrow, bu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I'd bought many a case in the past only for them to fall apart in no time at all, not this time though. My Snakehive Google Pixel 6 Pro case is quality & gorgeous too. Customer service is also excelle... See more
Company replied
I was able to input my order with ease and shipping / delivery time was fantastic ( total 3 days ). Only received my order 48 hours ago and have not had time yet to actually start using the new phone... See more
Great quality genuine leather phone case With compartment for cards I use a waterproof spray to keep it clean being nubuck leather - it ages super well I had the first one 2 years ago- still going... See more
Company replied
Company details
Written by the company
We are passionate about providing our customers with the finest uniquely crafted genuine leather mobile phone cases, whilst also offering exceptional value for money and great customer service. Snakehive is a family owned and run business based in Dorking, Surrey in the UK. Please check out our website at www.snakehive.co.uk.
Contact info
Unit 1 Tillingbourne Court, RH4 1HJ, Dorking, United Kingdom
- 01306742775
- sales@snakehive.co.uk
- snakehive.co.uk
4.9
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 24 hours
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This is my 5th snakehive phone case as…
This is my 5th snakehive phone case as I always buy one to compliment and protect my new phone.
Why put a cheap cover on a phone that costs as much as they do nowadays.
Snakehive is always top quality and last years, great value for money
6 March 2026
Unprompted review
Reply from Snakehive
Hi Gordon,
Thank you very much for taking the time to leave such a wonderful review. We truly appreciate your continued support and it means a lot to us to hear that this is your fifth Snakehive phone case.
We’re delighted to know that you continue to choose our cases to complement and protect your new phones. Your words about the quality and value of our products are greatly appreciated by our entire team.
Gordon, thank you again for your loyalty and for sharing your experience. If there’s ever anything we can help you with in the future, please don’t hesitate to reach out — we’ll always be happy to assist.
Best regards,
Team Snakehive
Quick efficient and very helpful…
Quick efficient and very helpful support and guides
6 March 2026
Unprompted review
Reply from Snakehive
Hi Andy,
Thank you so much for leaving such a positive review! We’re thrilled to hear that you found our support and guides helpful and efficient. Your feedback means a lot to our team.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out — we’re always happy to help.
Best regards,
Team Snakehive
Quality product and excellent customer…
Quality product and excellent customer service!
6 March 2026
Unprompted review
Reply from Snakehive
Hi Bisi,
Thank you very much for taking the time to leave a review! We’re delighted to hear that you’re happy with the quality of your product and our customer service — your feedback truly means a lot to our team.
If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out — we’re always happy to help.
Best regards,
Team Snakehive
Solid case
Just received the iphone 12 case. The case is sturdy and of good quality. The leather stitch work shows good workmanship. Excellent product.
Can’t speak for longevity since I just received it but my first impression is great.
5 March 2026
Unprompted review
Reply from Snakehive
Hi Albex Aklagi,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that your new iPhone 12 case has made such a great first impression and that you’re pleased with the quality, sturdiness, and craftsmanship of the leather stitching. It’s wonderful to know that the workmanship met your expectations.
We truly appreciate your support and hope the case continues to serve you well over time. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Best regards,
Team Snakehive 🐍
Third leather case I've bought
Third leather case I've bought from snakehive, top quality product with a good customer service
4 March 2026
Unprompted review
Reply from Snakehive
Hi Paul,
Thank you so much for your fantastic 5-star review and for choosing us again for your third leather case. It truly means a lot to us that you continue to come back and trust Snakehive for both quality and service.
We’re delighted to hear that you’re happy with the product and our customer support. Your kind words really motivate our team to keep delivering the high standards we aim for.
If you ever need anything at all, we’re always here to help.
Best regards,
Team Snakehive
Awful - Avoid
Quite possibly the worst product I’ve ever purchased. Bought a camera protector for the iPhone 17 pro. It shattered within a week of use. When I went to remove it, the task proved near impossible and I ended up with plastic fragments cutting my hand. The product is not fit for purpose - the adhesive is clearly far too strong. I am not one to leave negative reviews, but I must make an exception here. It will either prompt someone to avoid this product, or encourage the manufacturer to improve the product, which is a win-win.
2 March 2026
Unprompted review
Reply from Snakehive
Hi Alex,
Thank you for taking the time to share your experience. We’re truly sorry to hear about what happened and especially concerned to learn that you hurt your hand while removing the protector. Your safety and satisfaction are very important to us.
This is certainly not the experience we want for our customers, and we would really appreciate the opportunity to look into this further for you. Please could you contact us directly at sales@snakehive.co.uk with your order details so we can review this properly and work towards a suitable resolution.
We value your feedback and are always looking for ways to improve our products.
Best regards,
Team Snakehive
Great company
Great company - fab phone cases. Now on my fifth - due to phone upgrades not quality!!
New phone didn’t feel safe until its case arrived. Can now relax!!
2 March 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you so much for your wonderful review and for your continued support — five cases is incredible! We’re thrilled to hear that your new phone didn’t feel complete until it had its Snakehive case on. That’s exactly the kind of confidence and protection we aim to provide.
It truly means a lot to us that you keep coming back, and we’re so glad our cases continue to meet your expectations with every upgrade.
Best regards,
Team Snakehive
Worth ordering a new phone for
The product is of absolutely excellent quality, was dispatched promptly and arrived well packed and safely. The case cost a bit more than the plastic ones but the grip, the feel and the steady weathering make it a great product.
When it was finally time for a new phone I did not hesitate for a second and placed the order for a new Snakehive case five minutes after ordering the phone.
1 March 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you so much for taking the time to leave such a fantastic 5-star review.
We’re truly delighted to hear how pleased you are with the quality, packaging, and overall feel of your case. It’s especially wonderful to know that when it came time to upgrade your phone, choosing another Snakehive case was an easy decision — that really means a lot to us.
We put a great deal of care into the craftsmanship, grip, and the way our leather develops character over time, so it’s brilliant to hear that this has stood out to you. Your continued support and trust in us is genuinely appreciated.
If there’s ever anything we can assist you with, we’re always here to help.
Best regards,
Team Snakehive
Only just received my phone case in the…
Only just received my phone case in the dark green.
I love it.
Its very good quality.My cards fit tightly so no worries they'll slip out.
Very happy.
28 February 2026
Unprompted review
Reply from Snakehive
Hi Sara,
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear how much you’re loving your dark green case.
It’s fantastic to know you’re happy with the quality and that your cards fit securely — that snug fit is exactly what we aim for, so you can carry everything with confidence. Your feedback truly means a lot to us.
If you ever need any assistance in the future, we’re always here to help.
Best regards,
Team Snakehive
Really nice leather
Really nice leather, very soft inside. Sustainable packaging and free key ring offer.
28 February 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you so much for your lovely 5-star review!
We’re so pleased to hear that you’re enjoying the soft leather and the interior finish of your case. It’s also wonderful to know you appreciated the sustainable packaging and the complimentary key ring — we love adding those thoughtful touches.
Your feedback truly means a lot to us, and we’re grateful you chose Snakehive. If you ever need any assistance, we’re always here to help.
Best regards,
Team Snakehive
Excellent product fits beautifully
Excellent product fits beautifully. Delivery was not fast but hey the post in general here is bad.
27 February 2026
Unprompted review
Reply from Snakehive
Hi Ray,
Thank you for taking the time to leave us a review.
We’re so pleased to hear that you’re happy with the product and that it fits beautifully — that’s exactly what we aim for. We also really appreciate your understanding regarding the delivery. While shipping times can sometimes depend on local postal services, we’re always looking at ways to improve the overall experience wherever we can.
If there’s ever anything we can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
Team Snakehive
Really lovely phone cover
Really lovely phone cover, great quality and lovely colour (plum).
25 February 2026
Unprompted review
Reply from Snakehive
Hi Georgia,
Thank you so much for your lovely 5-star review! We’re delighted to hear that you’re enjoying your phone cover and that you love the quality and the plum colour — it’s a great choice.
We really appreciate you taking the time to share your feedback. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out.
Best regards,
Team Snakehive
Beautiful quality
Love my case , looks so smart and very fast delivery, thanks
23 February 2026
Unprompted review
Reply from Snakehive
Hi Barbara,
Thank you so much for your lovely 5-star review! We’re really happy to hear that you love your case and that it arrived quickly. It’s great to know it looks smart and met your expectations.
If you ever need any help or have any questions in the future, please don’t hesitate to reach out — we’re always happy to help.
Best regards,
Team Snakehive
Great phone case
Great phone case, real quality and second one I've purchased - bought new phone.
20 February 2026
Unprompted review
Reply from Snakehive
Hi Dr Morris,
Thank you so much for taking the time to leave us such a fantastic 5-star review. We’re absolutely delighted to hear that you’re enjoying the quality of your phone case and that you chose Snakehive again for your new phone — that really means a lot to us.
Your continued support truly motivates our team, and we’re so pleased to know our products have met your expectations once again. If there’s ever anything we can help with, or if you’re looking for another case or accessory in the future, please don’t hesitate to reach out.
Best regards,
Team Snakehive
The return cost is very high
The return cost is very high; it feels unreasonable for an online company. Would not recommend as the return cost is so high it’s not worth returning the product.
28 November 2025
Unprompted review
Reply from Snakehive
Hi Sofia,
Thank you for taking the time to share your experience with us. We truly appreciate your honesty and value all feedback, as it helps us better understand how we can support our customers.
We understand how important it is for returns to feel straightforward and worthwhile, and we’d really like the opportunity to look into this with you and see how we can help further. Please feel free to reach out to us directly at sales@snakehive.co.uk, and our team will be more than happy to assist and explore the best possible solution with you.
Thank you again for bringing this to our attention. We’re here to help and would love the chance to support you further.
Best regards,
Team Snakehive
Delivery took 10 days not 2
Delivery took 10 days not 2. Why on earth use Royal Mail untracked? Spoilt the whole experience. This is my third phone case as they are of a good quality if a little expensive, but the worst delivery of the 3.
20 February 2026
Unprompted review
Reply from Snakehive
Hi SC,
Thank you for taking the time to share your feedback and for your continued support — choosing Snakehive for your third phone case truly means a lot to us. We’re really pleased to hear that you value the quality of our cases.
We understand how important delivery speed and visibility are, especially when you’re expecting your order within a specific timeframe. When this doesn’t align with expectations, it can understandably affect the overall experience, and we appreciate you highlighting this for us. Your comments help us review how we can improve and ensure future orders arrive as smoothly as possible.
Please don’t hesitate to get in touch with us at sales@snakehive.co.uk. We’d be more than happy to help.
Best regards,
Team Snakehive
Rapid delivery, old school quality
Firstly, I was impressed by how quickly it shipped and then was delivered. Seems a strange thing to notice in this era of Amazon deliveries, but it was impressively rapid. Next is quality. I am absolutely over the moon in regards to quality. Real nubuck leather here. One only has to hold it to know the truth of that. Real full grain leather feels in way that non Real leather cannot. Good stitching, rich deep color. Oh yes I highly recommend.
19 February 2026
Unprompted review
Reply from Snakehive
Hi Steven,
Thank you so much for taking the time to share such a thoughtful and detailed review — it truly means a lot to us. We’re absolutely delighted to hear that both the delivery speed and the quality of your case exceeded your expectations.
It’s wonderful to know that you appreciated the nubuck leather and could immediately feel the difference of genuine, full-grain leather. We take great pride in the craftsmanship of our products, from the stitching to the richness of the colour, so your kind words really reassure us that this care comes through.
Thank you again for your recommendation and for choosing Snakehive. If you ever need anything at all or have questions in the future, we’re always here to help.
Best regards,
Team Snakehive
Top quality lovely product
I love my new phone case. It is absolute top quality. Delivery was quick and communication excellent. 5 stars from me.
19 February 2026
Unprompted review
Reply from Snakehive
Hi Wendy,
Thank you so much for taking the time to leave such a wonderful review! We’re absolutely delighted to hear that you love your new phone case and that it met your expectations in terms of quality. It’s great to know that our delivery was quick and that our communication made the process smooth for you.
We always aim to provide top-quality products and a seamless shopping experience, so your kind words mean a lot to our team. It’s feedback like yours that motivates us to keep improving and providing the best service possible.
We hope you continue to enjoy your phone case, and please don’t hesitate to reach out if there’s anything we can assist you with in the future — we’re always happy to help.
Best regards,
Team Snakehive
I can't rate this company high enough
I can't rate this company high enough, l received my phone case and screen protector very quickly and the quality of the product is second to none, l am delighted with high standard of service and workmanship and will definitely use this company again
16 February 2026
Unprompted review
Reply from Snakehive
Hi Richard,
Thank you so much for taking the time to leave such a fantastic review. We’re absolutely delighted to hear that you’re happy with both the quality of your phone case and screen protector, as well as the speed of delivery. Your kind words about our service and workmanship truly mean a lot to the whole team, and it’s lovely to know we’ve made such a positive impression. We really appreciate your support and look forward to welcoming you back again in the future.
If there’s anything else we can help with at any time, please don’t hesitate to reach out.
Best regards,
Team Snakehive
Reply from Snakehive
Hi Cathryn,
Thank you so much for taking the time to leave us such a lovely 5-star review! We’re absolutely delighted to hear that you’re happy with both our service and our products — that really means a lot to the whole Snakehive team.
If you ever need any help in the future or have any questions at all, please don’t hesitate to get in touch. We’re always happy to help.
Best regards,
Team Snakehive
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