Smokescanada Reviews 379

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and product quality, often highlighting the freshness of items and the wide selection available. Many appreciate the unbeatable prices, which allow them to save money, and the ease of the ordering process. The company is frequently commended for its efficient and helpful staff, making interactions pleasant and stress-free. However, some customers also noted inconsistencies with delivery services, with some experiencing significant delays or issues with tracking. A few people reported problems with order accuracy, such as missing items or discrepancies in pricing during checkout. There were also occasional mentions of product quality concerns, like stale cigarettes or damaged packaging.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise fast shipping, with... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the ease of ordering, quick response... See more

Service

Clients share positive opinions on service. Many customers praise the friendly, accommodating, and efficient... See more

Product

Consumers generally find the products to be positive, highlighting excellent options, good variety, and great... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the good or great prices, finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Smokescanada for a while now, and have never experienced any problems with the ordering, and delivery (via couriers) has only been delayed once. That was when a major snow event ha... See more

Rated 5 out of 5 stars

Great Company to deal with. Any questions answered right away. Great tracking system so know where your cig's are. Good variety to choose from. Give discounts which we all apprecite. Never had a probl... See more

Rated 5 out of 5 stars

100% legit. Product is great, price is unbeatable. Have ordered several times and have never had an issue. Customers get loyalty points and I’ve actually had even deeper discounts when cashing the... See more

Rated 5 out of 5 stars

Amazing communication when I had a question….I entered the wrong email address for the email transfer and they responded quickly to let me know. I received my order in 2 days from when they received m... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

379 reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best ever

Fast shipping, GREAT prices, best customer service. I now have family and friends ordering from smokes Canada as well. By buying their products we have saved a fortune. Thank you smokes Canada and merry Christmas and happy holidays

12 December 2024
Unprompted review
Rated 4 out of 5 stars

Smokes Canada

Smokes Canada is a great, inexpensive way to buy cigarettes. The cigarettes are really good and the delivery is very quick. I've been buying for over a year now. Highly recommend.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

The BEST in the market!

My experience has been nothing but amazing. They have the best prices and customer service. If only every company had their customer service team. My package was late once and SC noticed before I did and they sent me my order again right away. I never check the competition because I doubt they could be as pleasing and easy to deal with as SC.

T. Beland

21 November 2024
Unprompted review
Rated 1 out of 5 stars

i paid 24.99 for expedited shipping

i paid 24.99 for expedited shipping, 3-5 days, week later contacted them about shipment not arriving and was glibly told to feel free to check for updates on the courier's website - as if that would never occur to me? i suggested they should feel free to reimburse me for expedited shipping and was told as per their shipping dept. ups can be 5 + days, which it had already been depending on your definition of + and as per my invoice and the website is 3-5. so this sounds like a them problem not a me problem and the condescending attitude with no solution led me to try other sites and in spite of being a customer for years i will never go back, same price, no attitude elsewhere (2 days after that still haven received it and courier doesnt have any idea of eta) i get the strike and all, but come on...
UPDATE: product was received

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Glad to see that they found a way to get orders out considering the postal
Strike. Been ordering from them for over a year and won’t order from anywhere else

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service/People !!!

I've been using SmokesCanada for awhile now and ALWAYS have excellent service. Staff are super friendly and quick to get back to you with any questions I have.

Even with the Canada Post strike... They were amazing. They rerouted packages using other courier services without any big disruptions.

Pricing on the product is great as well. Can't recommend it enough!!!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been ordering for the past 6+…

I’ve been ordering for the past 6+ months now. Had an issue with the website once and they fixed it right away and compensated me for my trouble! The orders are always correct and usually arrive sooner than expected! Will always order from them, now and in the future! Thanks for the great service!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy!

Smokes Canada has a huge selection & sale prices to choose from. Friendly service & follow up, hassle free. Definitely recommend.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing, through chat or email always a quick response. I was worried about ordering cause it seemed too good to be true but it's not, it's real and the money I save is crazy. Best thing I have ever stumbled upon on the internet

6 November 2024
Unprompted review
Rated 3 out of 5 stars

Worthwhile but frustrating

Ordering is worthwhile and cost saving but don’t count on your points. Signing in daily, orders, reviews get you points but they constantly change the site and every time they do you lose all your points. They will give you 250 points but that does nothing to make up for the $15, $20 or more that you suddenly lose🤬

4 November 2024
Unprompted review

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