I have ordered many times in the past their flavoured filtered coffee without any issues.However, this time the coffee was tasteless and disgusting!I had to throw all the packets(caramel,maple syrup&w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
More clarity required in the description of your product, I brought the coffee bags but very much on spec. They are OK but I am still looking for my ideal coffee taste. Smiths NO7 & the Mexican Oaxa... See more
Company replied
Not only did I receive the request for a review several days before my goods arrived. When they did arrive 2 items were not included . 1st & last time !!!
Company replied
Been shopping with them for 10 years now, always buy my coffee off the specials list, very knowledgeable staff, Colin the owner never has time to talk, but get him onto coffee or tea and he talks for... See more
Company replied
Company details
Written by the company
Hand crafted, Artisan roast...coffee since 1936.
Contact info
Arabica House, Ebberns Road, HP3 9RD, Hemel Hempstead, United Kingdom
- 01442234239
- sales@smithscoffee.co.uk
- smithscoffee.co.uk
2.8
Average
336 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good coffee
Ordered my coffee online, arrived within the specified delivery date. Coffee is very good, will definitely be ordering again!
30 April 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thanks for great feedback Lynn,
Smiths Team
Fantastic
Very quick, friendly service.
Coffee beans smell and taste amazing!
Highly recommend.
29 April 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thank you ever so much for the 5 stars!
Smiths team
Awesome coffee
Awesome coffee ! Great opportunity to taste coffee from around the world. Recommend some of the blends for everyday drinking. Amazing just how different coffees can be.
18 April 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
We appreciate the awesome feedback Steve,
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Tracey,
Great feedback, thank you so much!
Smiths Team
Coffee Bag Information
More clarity required in the description of your product, I brought the coffee bags but very much on spec. They are OK but I am still looking for my ideal coffee taste.
Smiths NO7 & the Mexican Oaxaca blends have no information on the strength or the taste that the buyers can expect.
You cannot expect the outside world (non coffee experts) to understand what they are buying, unless you inform them. It may also apply to other products you are attempting to sell.
11 April 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thanks for the feedback Andrew.
Please let me know the level of info you would like and we'll get onto it.
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi there,
Great feedback, thanks!
Smiths Team
Really lovely coffee
25 March 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Katrina,
We're delighted youre loving the coffee!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Malcolm,
Thanks for the feedback.
We're working on reconfiguring our website to make it seamless.
Smiths Team
Lovely coffee, service and people
We use Smiths coffee to supply our business / office with coffee beans. They have always been a good price, lovely tasting coffee and nice people to deal with. This was a personal purchase which arrived next day, well packed and in perfect condition. I have no hesitation in recommending them if you want quality coffee.
23 March 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Andy,
Great feedback, thank you!
Smiths Team
Minty fresh coffee
21 March 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Alan,
A bit like coffee 'After Eights'
Smiths Team
Being able to come pick my order up now…
Being able to come pick my order up now as I live local is great👍
20 March 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Iain
Means the coffee's super-fresh too!
Thanks for the feedback.
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thank you for great feedback!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Piotr,
Thanks for your kind words.
Smiths Team
Amazing flavours and best quality.
15 March 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Ola,
Have you tried the Salted caramel yet?
Smiths Team
Fantastic service & best coffee
Fantastic service, brilliant selection of coffee if you don’t buy your coffee from here you’re missing out big time.
11 March 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thanks Jane,
Thats brilliant!
So glad youre enjoying the coffee!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Dear Apsley Coffee Drinker,
Thank YOU for the great feedback.
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Karen,
Only 72 flavours to try!
Thanks for the great comments.
Smiths Team
The coffee is fresh spot on I find its…
The coffee is fresh spot on I find its best too leave it a week before first use too maximise the taste. But spot on your Bean.
10 March 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Del,
Letting coffee 'rest' for a while is a good call, especially as ours is roasted super fresh!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Morning Sara,
We're very pleased you're very pleased.
Come back soon,
Smiths Team
Very happy with my order
Very happy with my order, it only took 3 days to arrive, cannot ask for more, I only wish all company’s were the same. They have always been a good company.
Thank you
4 March 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Jenny,
Delighted to hear you're pleased with our service.
Thank you!
Smiths Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.