Smiths Coffee Co Ltd t/a SMITHS of LONDON Reviews 

I have ordered many times in the past their flavoured filtered coffee without any issues.However, this time the coffee was tasteless and disgusting!I had to throw all the packets(caramel,maple syrup&walnut,amaretto) in the bin!I am so disappointed and won't be ordering again!

I have been purchasing coffee from Smiths Coffee Ltd since the 1990s. In the past 2-3 years Smiths have failed many times on delivering my coffee via DPD (courier service) and refuse to change couriers despite them knowing DPD are unreliable.

As a resolve I have opted for delivery by Smiths own van and driver. Today I was called at 10am to say that their driver didn’t know how to get into the gated community (there normal driver is on holiday). I gave directions and stressed I wasn’t at home.

The coffee never arrived. I called Smiths at 12:55 and asked where my order was. They told me the driver couldn’t get into the block of flats. I asked why Smiths did not let me know the day and time frame the delivery be made and was told by Gill I think, we have too many customers to contact them all and let them know delivery details (every other online company I have used sends emails and texts to warn one of deliveries, Smiths Coffee is living in the 1990s). I said this would be the last time I order from Smiths to which the lady said “Fine”. Terrible customer service. You have been warned. I am sending this complaint to the MD of Smiths Coffee as they probably are unaware of this shoddy service!

Email response from Colin Smith MD:

Dear Sir,

I am sorry that you are not happy with our service, but I can assure you that we made every effort to deliver your order today.

Our driver got so far to get to your property, through security and was even shut in so he could not leave. He had to wait for a dustcart to come to let him out.
Thus, the time taken was 40 minutes without being able to reach your property or you.

I now understand why DPD couldn’t deliver to you either.

We have made every effort to deliver and with no one to receive the coffee or a pass code get in this was impossible.

Considering the effort we have made I am very upset about your tone and the rude attitude that you have shown to my secretary and the remarks about our company. Considering according to you, you have used us without complaint since the nineties.

As a result of your attitude and the rudeness of your email, I suggest you use another company in the future for your coffee supply.

Our customer service is praised by many customers, and is not reflective of the approach made by rude people like you.

My secretary will contact you for your card details in order that we can reimburse your payment, or you can email them to Julie.bass
Regards,
Colin Smith
Managing Director

Absolutely obsessed with their flavoured coffee! I’m so glad I stumbled across them in TK Max a few months ago! I’ve now bought 6 bags and I can’t wait to try them all.
The only thing I was wondering was if they were okay for people with nut allergies? My hubby is allergic and I want him to try them out but I’m not sure if he can?

Worse coffee we have ever had no flavor and poor taste both decaff and normal at warners

Good coffee. Will buy again.

No complaints with ordering or delivery but the coffee (Santos & Java) was poor, no aroma or flavour.

They always go above and beyond ….recieved my coffee before the weekend
Magic !

Great coffee, lots of great flavours and really quick delivery, my coffee supplier of choice. A++++

Easy to use website, great communication and fantastic coffee

Great company, great products great service and prices

Loved the papaya new Guinean organic whole bean coffee Makes a great flat white.

The best flavoured filter coffee I have tried so far.Wide selection of flavours,will definitely come back to try more!

Can’t really give an opinion as it hasn’t arrived yet.

Brilliant, as always !

Easy to order, great quality coffee

Quick delivery and lovely lemongrass and ginger tea

Quick delivery, lovely coffee. Great that is Fairtrade; all we need now is no plastic!

I have been using smiths coffee for over 15 years even though I was not aware of it as I bought my coffee from whittards shop not knowing they got there coffee from smiths when they closed they told me to buy my coffee from smiths now buying it on line is so easy seeing what is in stock prices description and the taste you cannot beat.