Smile Perfect Reviews 

694
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless process and the effectiveness of the product, often achieving desired results. The customer service and staff are frequently highlighted for being professional, friendly, and exceptionally helpful, providing constant support and quick response times, making the overall service stress-free. However, some customers experienced delays in communication and response times, occasionally needing to chase for updates. A few also reported product issues, such as aligners not fitting or treatment outcomes differing from what was promised, alongside delays in receiving products or treatment plans and a lack of follow-up on their progress.

What people talk about most

Product

Customers had positive experiences with the product, with many expressing satisfaction with the quality of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the care team's communicative... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing and... See more

Response time

People report positive experiences with response times, with many customers praising the quick and helpful... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend using smile perfect if you are interested in looking to straighten up your smile and especially if you are on a budget. The process has been seamless and they have been truly helpfu... See more

Rated 5 out of 5 stars

Fab service, I find Mike to be so polite and helpful and didn’t take him 5 minutes to respond via email to arrange for a couple of replacement aligners (my dog chewed up!) I havnt started these lon... See more

Rated 5 out of 5 stars

So far all has gone really well, communication has been good and it’s been really easy taking impressions and receiving the scan results to see how my teeth will hopefully eventually look…. Watch th... See more

Rated 5 out of 5 stars

Very good price for aligners, clear and fast communication from the company and kept me updated each step of the way. Professional and friendly service also


Company details

  1. Health and Beauty Shop

Written by the company

We are a direct to consumer teeth straightening company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(694)

592 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far so good

So far so good! The customer service has been great. They have made the process so quick and easy. I can’t wait to get my liners in.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience so far

After much consideration, I pulled the trigger and ordered aligners from Smile Perfect. I received the impression kit within a few days. The directions were easy to follow and there's even extra putty in case you mess up The team was quick to reach out with a 3D rendition of my teeth as they go through each phase of aligners. My aligners should arrive in 10-14 days and I'm so excited to get started. Based on my experiences thus far, I would highly recommend Smile Perfect if you're considering clear aligners

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Fab service

Fab service, I find Mike to be so polite and helpful and didn’t take him 5 minutes to respond via email to arrange for a couple of replacement aligners (my dog chewed up!)

I havnt started these long, but my teeth look better already I am thrilled!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend them

Definitely recommend them. They are responsive and easy to communicate with through the whole process . They really take time to go through all concerns before starting the process and explain how everything works.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast track retainers

I had a great experience with Fast Track Retainers. The team provided quick responses to all my questions and maintained excellent communication throughout the process. Everything I needed was included, and the instructions were clear and easy to follow. It made the whole experience smooth and stress-free.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the nightly retainer…

I purchased the nightly retainer package, when I ordered the impression kit came really fast in the mail nicely packaged with easy instructions. I mailed my impression by and they contacted me via email to approve my new smile. Once I approved, they started making my retainers. When I had any questions, I emailed them and they responded very fast. I’m looking forward to my new smell so far the customer service has been excellent. I would definitely recommend smile perfect for your new smile!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been a customer of Smile Perfect…

I’ve been a customer of Smile Perfect since November 2025. I began my treatment in December and have been very happy with my journey so far. I have completed my trays for my bottom teeth and needed additional refinement which they supplied free of charge. I am about halfway done with my top teeth trays and the movement they have already made in just 5 months is amazing. I am already so happy with my smile and I still have a few months left to go! Customer service is always amazing and they respond quickly and with care. If you’re deciding whether or not to do it - go for it! You will be happy you did.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Aligners fitted properly and no issues

The aligners fit properly and feel secure on my teeth. I haven’t experienced any discomfort beyond the normal initial pressure, and there have been no issues with fit, slipping, or irritation. Overall, everything is working as expected and the process has been smooth so far.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, excellent product and support.

I started my journey with Smile Perfect in June last year. Everything was done in the timescales if not quicker than what i was told. I was impressed how perfect the aligners fitted from my impressions and how well the 3D image of my teeth transformation matched with the progress as i went on my journey. Mike the smile specialist has been great trhoughout, always responding promptly with advice and support. I am very happy with my progress and would highly reccomend their services. im 48 now and have never had good teeth due to cross and crowding, i am now starting to get the confidence to smile without thinking about it. Wish i had this company when i was 18. Hence why the 5 star review.

29 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look